(ENG) The presentation provides an overview of the current situation of Latin America and Caribbean countries regarding e-government development also trends and challenges are presented. This Presentation is organized in four parts: 1. Overview: Is a Regional Analysis and current situation of the e-government in Latin America and the Caribbean. 2. Trends: What are Latin America and Caribbean countries doing in order to improve their initiatives on e-government. 3. Challenges: What are the main challenges faced in the region to further develop e-government. 4. ECLAC contribution: How ECLAC is supporting to the countries of the region in creating and implementing strategies for e-government platforms.

1. e-
The Global e-Government
e-
Forum: Smart e-Government for a Better Future
Seoul, Republic of
Korea 18 to 19 October 2012
E-Government Development
Trends and Challenges in Latin
America
Economic Commission for Latin
America and the Caribbean
(ECLAC)
Presentation by
Alejandra Naser

2. E- Government in Latin
America and the Caribbean
1. Overview
2. Trends
3. Challenges
4. ECLAC contribution

3. 1. Overview
The current situation in Latin
America and the Caribbean

4. Some statistics…
statistics…
Internet use worldwide, by region (2011)
Internet use Internet penetration rates
(% of total users world wide) (% of population)
Source: Internet World Stats http://www.internetworldstats.com/stats.htm
Penetration rates are based on a world population of 6,930,055,154 and 2,267,233,742 estimated internet users on December 31, 2011.

5. Broadband penetration rate in Latin America
(2010)
(%) Broadband penetration
(per 100 hab.)
Chile 10,66
Argentina 10,56
Uruguay 10,0
Mexico 9,1
Brazil 6,34
Costa Rica 6,0
Colombia 5,26
Venezuela 5,23
Panamá 5,01
Dominican Rep. 3,4
Bolivia 2,8
Peru 2,7
El Salvador 2,4
Paraguay 2,2
Ecuador 2,1
Guatemala 0,8
Nicaragua 0,8
Cuba 0,02
Source: Cisco Systems http://www.cisco.com/

6. E-
United Nations E-Government
Survey 2012
Shows the status of the 193 UN
member states according to their
e-
readiness for e-government,
which includes 33 countries from
Latin America and the Caribbean:
Central America (8)
South America (12)
Caribbean (13)

7. E-government
development in LAC
Between 2010 and 2012, 31
of the 33 countries in LAC
improved their scores.
World average 2012: 0.49
22 LAC countries above the
world average

8. Online service index
LAC average: 0.44
America:
South America: 0.53
Central America: 0.39
America:
Caribbean:
Caribbean: 0.38
World average: 0.43
North America: 0.87
(includes Mexico)
Europe: 0.62
Asia: 0.49
Oceania: 0.28
Africa: 0.26
Index above the world average
Index above the European average

9. Index of ICT development
• The index includes 25 countries from
the LAC region (152 countries in
total).
• The world average is 4.08
• The index average for LAC is 3.72
• Nine LAC countries are above the
world average:
• Antigua and Barbuda
• Argentina
• Barbados
• Brazil
• Chile
• Panama
• Trinidad and Tobago
• Uruguay
• Venezuela

10. 2. Trends in Latin
America and the
Caribbean

11. Trends
Nowadays, the countries of the Region are
e-
developing and implementing e-government
strategic plans at the national and local level in
order to improve efficiency, effectiveness,
accessibility and transparency.

12. How are they doing?
Working in four aspects:
•People
People
•Process
Process
•Technology
Technology
•Resources
Resources

13. In general the Region countries are working in:
• Modernizing IT legislations
• Building Institution
• Reforming and re-engineering
re-
administrative processes
• Managing changes and services
levels
• Improving internal efficiency

14. • Training public organizations and
citizens
• Introducing standards and
interoperability
• Reinforcing security and privacy
policies
• Using social networks, Geo-
Geo-
referencing tools

15. In countries whose e-government
e-
development is more sophisticated,
the focus is on:
• Coordinating between central and local
governments
• Generating citizen participation
• Generating laws and transparency portals
• Development Open Government Data

16. Some transparency laws in LA
• Argentina: Law Nº 25326 data protection and Law
Nº 3.764 official data access.
access.
• Brasil: Lei Nº 9.507 Regula o Direito de Acesso a
Informaç
Informações e Disciplina o Rito Processual do habeas
data.
• Chile: Law Nº 20285 Transparency and Access to
Information.
Public Information.
• Panama: Law Nº 6 Transparency norm.
Panama: norm.
• Paraguay: Law Nº 1728 Administrative
Transparency.
Transparency.
• Peru: Law Nº 27806 Transparency and Access to
Peru:
Information.
Public Information.

17. Open data web portals
Chile: http://datos.gob.cl/
Uruguay: http://datos.gub.uy/

18. 3. Challenges for LAC
countries

19. • Extending the benefits of the Information
Society to every citizen in the country and
reducing the digital gap.
• Adopting policies to foster investment in
backbone”
broadband “backbone” infrastructure within
and between countries in the region and
with the rest of world.
• Developing more and better e-government
e-
initiatives to improve and increase the level
of sophistication of their online services.

20. • Reducing costs through increased use of
Cloud Computing – G-Cloud service
providers.
• Creating a public sector commitment to
Open Data.
• Applying the use of ICTs to areas of
critical public importance, such as
reducing consecuences of natural
disaster.

21. 4. ECLAC
contribution

22. About ECLAC
ECLAC, headquartered in Santiago,
Chile, is one of the five regional
commissions of the United Nations.
Their mission is contribute to the
economic and social development
of Latin America and the Caribbean.

23. ECLAC actions
• Promoting dialogue about experiences regarding
the information society in Latin America.
• Monitoring and analyzing the progress of the
e-
regional countries towards the development of e-
government strategies.
• Strengthening the partnership with other regions
e-
on e-government issues.
• Promoting greater investment in ICT’s and e-gov
ICT’ e-
development

24. ECLAC contribution to
e-government development
ECLAC provides technical assistance to regional countries on
e-government development through:
•Training courses
Training
•Research and technical documents
Research
•Advisory services
Advisory
•Seminars, conferences and expert workshops
Seminars,

25. Training courses
ECLAC, offers courses on various economic and
social issues to participants from the countries in
the region, mainly from the public sector.
These courses provide a combination of theory
and practice, and systematize the experiences of
the countries in the region.

26. In 2012 ECLAC offered the first course on e-government.
Participants came from 12 Latin American countries
(2013 will be the second version you can see details in: http://www.ilpes.cl)

27. Research and technical
documents
ECLAC experts are
constantly researching and
publishing documents on
e-government, open
government and open
data topics.

28. Advisory services
At the request of Governments, ECLAC conducts
cooperation missions at the national and local
levels, in order to assist member countries in
e-
developing their e-government strategies.

29. Organization of seminars,
conferences and expert workshops
ECLAC organizes Seminars, Forums and
Workshops on e-government issues. ECLAC also
e-
sponsors high level meetings in which ECLAC
experts have a leading participation.

30. Ministerial meeting in Ecuador
(October, 2012)
ECLAC Launched Subsidiary Body for Science,
Innovation and Information and Communications
Technologies
The meeting brought together
35 delegates responsible for
digital policymaking from 17
of the region's countries.

31. Despite progress made
by LAC governments
and our efforts to
support them, there is
still a long road ahead.

32. Many Thanks
Muchas Gracias
alejandra.naser@cepal.org