Presentation created for COMM 107 - Oral Communication: Principles and Practice University of Maryland Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

1. CHAPTER 1 The Human Communication Process

2. Communication is one of the most important skills we learn. And yet…

3. 20% of the nation’s youth cannot adequately communicate orally 63% cannot give clear oral directions Adults listen at a 25% level of efficiency 50 - 70% of people fear speaking in public

5. How would you define communication?

6. Human communication is a conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed in verbal and nonverbal messages - Berko, Wolvin & Wolvin Communication defined

7. Intrapersonal Interpersonal Public communication Levels of communication

8. Dynamic Continuous Irreversible Interactive Contextual Characteristics of communication

9. Effective communicators understand the relationship between communication and culture.

10. Nationality Region of country Religion Political orientation Socioeconomic status Gender Sexual orientation Age/generation Vocation Hobbies Family background Marital status Communication and culture

12. Individual perceptions Source Channel Receiver Feedback Noise Context Components of human communication Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.

13. Individual perceptions

14. Source

15. Channel What if you had to change the channel?

16. Receiver

17. Noise Environmental Physiological-impairment Semantic Syntactical Organizational Cultural Psychological Noise can happen at any stage of the communication process You have to learn how to deal with it by constantly seeking feedback

19. Context

20. Models of communication

21. Linear Models of communication

22. Interactional Models of communication

23. Transactional Models of communication

24. What about social media?

25. Ethical communication is to conform to the moral standards of their society Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling Ethical communication

26. Can you foresee situations where you would potentially have to deal with unethical communication? At work? At home? At school? In this class? Ethical communication

27. Avoid falsehood or half-truths Raise listeners’ level of expertise on a topic Avoid mental or physical coercion Give credit to source Don’t invent or fabricate statistics Remember! Listeners have to be ethical too, by taking things in with a grain of salt Ethical communication