1. ATR Contractor
Survey
Fall 2007

2. 1. Front Desk
Below Avg.
Poor Avg. Avg. Good Excellent N/A Score
2005
2007
2008

3. 1. Front Desk
Below Avg.
Poor Avg. Avg. Good Excellent N/A Score
2005 1 3 10 60 48 7 89%
2007
2008

4. 1. Front Desk
Below Avg.
Poor Avg. Avg. Good Excellent N/A Score
2005 1 3 10 60 48 7 89%
2007 1 1 8 22 47 6 92%
2008

5. 1. Front Desk
Below Avg.
Poor Avg. Avg. Good Excellent N/A Score
2005 1 3 10 60 48 7 89%
2007 1 1 8 22 47 6 92%
2008 0 1 9 47 63 1 92%

6. 2. The Recruiter who
Placed You in Your Current
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

7. 2. The Recruiter who
Placed You in Your Current
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 3 3 35 81 7 94%
2007
2008

8. 2. The Recruiter who
Placed You in Your Current
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 3 3 35 81 7 94%
2007 0 1 6 20 54 3 94%
2008

9. 2. The Recruiter who
Placed You in Your Current
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 3 3 35 81 7 94%
2007 0 1 6 20 54 3 94%
2008 0 2 8 42 73 17 93%

10. 3. Interview Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

11. 3. Interview Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 2 9 59 51 8 90%
2007
2008

12. 3. Interview Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 2 9 59 51 8 90%
2007 0 2 8 29 40 4 91%
2008

13. 3. Interview Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 2 9 59 51 8 90%
2007 0 2 8 29 40 4 91%
2008 0 1 8 56 55 22 91%

14. 4. Orientation Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

15. 4. Orientation Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 4 15 64 38 7 88%
2007
2008

16. 4. Orientation Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 4 15 64 38 7 88%
2007 1 2 9 32 34 4 89%
2008

17. 4. Orientation Process
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 4 15 64 38 7 88%
2007 1 2 9 32 34 4 89%
2008 0 5 17 55 55 10 89%

18. 5. Your Current Job/
Assignment Satisfaction
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

19. 5. Your Current Job/
Assignment Satisfaction
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 2 7 45 71 1 91%
2007
2008

20. 5. Your Current Job/
Assignment Satisfaction
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 2 7 45 71 1 91%
2007 0 2 7 30 44 1 91%
2008

21. 5. Your Current Job/
Assignment Satisfaction
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 2 7 45 71 1 91%
2007 0 2 7 30 44 1 91%
2008 2 1 13 43 74 8 92%

22. 6. ATR Staff Availability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

23. 6. ATR Staff Availability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 2 13 57 56 1 90%
2007
2008

24. 6. ATR Staff Availability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 2 13 57 56 1 90%
2007 1 1 10 27 45 0 91%
2008

25. 6. ATR Staff Availability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 2 13 57 56 1 90%
2007 1 1 10 27 45 0 91%
2008 0 2 13 50 73 4 92%

26. 7. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

27. 7. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 7 11 49 52 9 83%
2007
2008

28. 7. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 7 11 49 52 9 83%
2007 0 4 8 29 39 5 85%
2008

29. 7. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 1 7 11 49 52 9 83%
2007 0 4 8 29 39 5 85%
2008 1 5 13 44 60 19 90%

30. 8. Staff Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

31. 8. Staff Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 6 51 69 1 92%
2007
2008

32. 8. Staff Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 6 51 69 1 92%
2007 0 1 7 27 47 1 92%
2008

33. 8. Staff Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 6 51 69 1 92%
2007 0 1 7 27 47 1 92%
2008 0 1 5 50 83 2 93%

34. 9. ATR’s Ability to Provide You
with the Necessary Timecard/
Paycheck Information
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

35. 9. ATR’s Ability to Provide You
with the Necessary Timecard/
Paycheck Information
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 2 5 7 39 74 2 92%
2007
2008

36. 9. ATR’s Ability to Provide You
with the Necessary Timecard/
Paycheck Information
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 2 5 7 39 74 2 92%
2007 0 2 5 27 47 1 92%
2008

37. 9. ATR’s Ability to Provide You
with the Necessary Timecard/
Paycheck Information
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 2 5 7 39 74 2 92%
2007 0 2 5 27 47 1 92%
2008 1 4 9 39 87 2 93%

38. 10. Have you worked with
other staffing firms in the
past?
2005 2007 2008
Yes
No

39. 10. Have you worked with
other staffing firms in the
past?
2005 2007 2008
Yes 80
No 28

40. 10. Have you worked with
other staffing firms in the
past?
2005 2007 2008
Yes 80 34
No 28 22

41. 10. Have you worked with
other staffing firms in the
past?
2005 2007 2008
Yes 80 34 93
No 28 22 49

42. 11. If yes, how does ATR
compare to these firms?
2005 2007 2008
Excellent
Good
Average
Below
Poor

43. 11. If yes, how does ATR
compare to these firms?
2005 2007 2008
Excellent 38
Good 31
Average 5
Below 5
Poor 1

44. 11. If yes, how does ATR
compare to these firms?
2005 2007 2008
Excellent 38 21
Good 31 15
Average 5 6
Below 5 2
Poor 1 1

45. 11. If yes, how does ATR
compare to these firms?
2005 2007 2008
Excellent 38 21 55
Good 31 15 29
Average 5 6 8
Below 5 2 2
Poor 1 1 2

46. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008

47. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 2 5 7 39 74 2 92%
2007
2008

48. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 2 5 7 39 74 2 92%
2007 0 2 5 27 47 1 93%
2008

49. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 2 5 7 39 74 2 92%
2007 0 2 5 27 47 1 93%
2008 1 3 9 50 78 0 92%

50. 13. How did you hear about
ATR?
2005 2007 2008
ATR Client 34 12 19
Referred by a friend
29 23 25
Contacted by a Recruiter 21 10 27
Internet /Posting/ Ads 20 23 30

51. 14. Is There Anything in Your
Experience with ATR That You Felt
Could Have been Done Better?
2005 2007

52. 14. Is There Anything in Your
Experience with ATR That You Felt
Could Have been Done Better?
2005 2007
Timecard / Payroll 12
Better
12
Communication
Orientation 7
Be More
4
Professional
Better Benefits 3

53. 14. Is There Anything in Your
Experience with ATR That You Felt
Could Have been Done Better?
2005 2007
Timecard / Payroll 12 Better Communication 4
Better Better Benefits 4
12
Communication
Availability of ATR Staff 4
Orientation 7
Not Enough Contact
4
Be More about Jobs
4
Professional
Timecard /Payroll 3
Better Benefits 3
Timecard Reconciliation 2

54. 14a. Is There Anything in Your
Experience with ATR That You Felt
Could Have been Done Better?
2008
Better Benefits 10
Time Cards / Payroll 8
Communication 5
Job Satisfaction 4
Orientation 3

55. 15. What are the Three Most Important
Things You Look for in a Staffing
Firm?
2005 2007

56. 15. What are the Three Most Important
Things You Look for in a Staffing
Firm?
2005 2007
Respect / Concern for my 26
Needs
Professionalism 21
Quick Assignment to
18
Job
Quality Jobs 17
Staff Availability 14
Quality Benefits 12
Quick Issue Resolution 12
Good Pay 10

57. 15. What are the Three Most Important
Things You Look for in a Staffing
Firm?
2005 2007
Respect / Concern for my Courtesy 13
26
Needs
Quality Jobs 9
Professionalism 21
Respect / Concern for my
Quick Assignment to 6
18 Needs
Job
Quality Jobs 17 Staff Availability 5
Staff Availability 14 Good Communication with
5
Employee
Quality Benefits 12
Quick Issue Resolution 12 Professionalism 5
Good Pay 10 Quick Assignment to Jobs 4

58. 15a. What are the three most
important things you look for in a
staffing firm?
2008
Good Communication /
39
Investment in Employees
Good match with job / Quality
31
and Speed of placement
Good Pay 14
Benefits 11

59. Comment #1
“ I like the staff, their very nice and friendly. Their
willingness to help and their ability to communicate
is what makes them an excellent staffing firm. ”

60. Comment #2
“When there is a new contact person for recruiting,
payroll or benefits please e-mail the change.”

61. Comment #3
“Please provide a better healthcare plan. It is
pretty stinky...”

62. Comment #4
“I really feel that us as the clients that are filling
the reqs should come first and the ATR
recruiters should make sure that our needs at
our work places are being met. Also, when an
issue occurs in a work place our recruiters
should be for us and not for the companies that
aren’t treating us very well. I’ve had to deal
with a hostile work environment. ”

63. Comment #5
“What I liked was how Alisa occasionally
checks up on my progress with the job I was
placed into. It made me feel that I wasn’t left
with the sharks...that if I were to have an issue
with the company or was unhappy with where I
was placed, she would have done something.”

64. Comment #6
“The ATR Staff is kind, friendly and helpful and
that sums it all for me, so right now that’s
what’s important to me and that’s why I’m still
with ATR.”