This presentation provides training on customer service excellence. It emphasizes the importance of smiling, listening actively, fulfilling customer needs, and following up to stand out from competitors. Good customer service leads to increased sales, repeat business, and positive word of mouth. The presentation stresses treating internal customers (employees) well to ensure they provide great service externally. It provides tips on effective communication, such as using eye contact and acknowledging customers, asking open questions, and confirming understanding.

1. Stand out from the Crowd excelling in customer service more available at wearecloudberry.com

2. This presentation forms part of a 3 hour work shop on that rarely mastered skill – great customer service. It’s delivered to the whole team and every aspects relates back to the individual business and its environment. It’s because we have delivered this so many times that we are very firm advocates for service design andycollyer – wearecloudberry.com

3. 2 3 4 What? 1 Introduction Why me? tasks achievements

4. Why?

5. 10% more per product Repeat sales Great word of mouth Advocates Excel in service standard Smile! Listen! Fulfill! Follow up!

6. Breaking News Newsflash Staff Members are Customers shocker New research has just identified a stunning new fact that has been missed entirely by most Business owners – staff members are internal customers! How so? Well, researchers have discovered that employees who are looked after, nurtured, trained, rewarded, acknowledged and well managed will reflect all of these attributes when they are relating to customers. Yes, a company that doesn’t look after its team is not very likely to set new standards of customer service. Hey, guess what, this is a training session aimed at improving our service and you come first. Are we going to stand out from the crowd? You bet!

8. Acknowledge

10. How are you today

12. Open questions

14. Confirm

16. You Me I do I need YUM MY BUSINESS 4 easy steps

17. We can all think of one Remember Use Improve Apply Cafe Store Phone Slow service, cold coffee Too busy, cheap product IVR, bill wrong

18. How good am I? How did I score Gold Silver Bronze 90% 35% Oh dear.. Add text title 20% 10%

19. Want Desire Need Must have Effective Listening

20. Product A Product B Product C Product D

21. Key Products Number 1 Number 2 Number 3 Number 4

22. You mean our customers are different!

24. Stay away

26. More often

28. Wash up We’ll only get better We will grow our business Our customers will rave about us We will have more fun!

29. You can view more of our presentations online by visiting our pages on slideshare.net or by checking in at wearecloudberry.com