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Enterprise 2.0:
                            How to manage business through the digital
                            revolution



Tuesday, 15 November 2011
Who are we?
                            A research, development and digital training company

                            We help business manage the shift from
                            analogue to digital




Tuesday, 15 November 2011
Presentation:


                            What is Enterprise 2.0
                            How to manage digital disruption
                            Case Studies
                            Business Benefits


Tuesday, 15 November 2011
What is Enterprise 2.0?

                              “......the use of social software platforms
                              within companies, or between companies
                              and their partners or customers”


                            Andrew McAfee
                            Associate Professor, Harvard Business School


Tuesday, 15 November 2011
What is Enterprise 2.0?

                              Enterprise 2.0 creates competitive advantage through
                              interactive and collaborative business models. In this
                              sense, Enterprise 2.0 is not a vision for the future, but today’s
                              reality. It has become a business imperative.




                            James Conner, COO, Oracle


Tuesday, 15 November 2011
Some facts and Figures:

                            72 of the top 100 DOW companies have E2 Strategies

                            4 of the top 100 FTSE companies have E2 Strategies




Tuesday, 15 November 2011
Business/Customer Relationship

          In the beginning it was...         take it from us




Tuesday, 15 November 2011
Business/Customer Relationship 1.0

                                                take it from us
                                                          and our friends




Tuesday, 15 November 2011
Business/Customer Relationship 2.0

                                               we’ll take it from each other

                                                the audience is no longer
                                                   (just) the audience




Tuesday, 15 November 2011
The Challenge



                            To manage business change
                            through the digital revolution


Tuesday, 15 November 2011
Confused in a confusing landscape?




Tuesday, 15 November 2011
Engage. Communicate, Collaborate, Innovate.
   Innovate
   Collaborate
   Communicate




                 Close networks                                Distributed networks
Tuesday, 15 November 2011
How are businesses using Social Media?




Tuesday, 15 November 2011
Our recent Business Survey asked

                              What business problems
                              does Social Media Solve?


Tuesday, 15 November 2011
“its good for PR.”




Tuesday, 15 November 2011
“we use it to help us recruit”




Tuesday, 15 November 2011
“Something the Marketing
                               department does.”



Tuesday, 15 November 2011
“I don’t really know
                            you’d have to ask our
                              Marketing team”.


Tuesday, 15 November 2011
“F**k knows. Its something
                            the young people do..but it
                                 seems to work”.



Tuesday, 15 November 2011
The Digital Revolution disrupts ...
                            Work
                            Business Planning
                            Business Processes
                            Communications
                            Collaboration,
                            Supply Chains
                            Markets
                            Technology
Tuesday, 15 November 2011
Enterprise 2.0




                            ...its not just about technology!


Tuesday, 15 November 2011
...is about people


                            “Communications tools don’t get socially
                            interesting until they get technologically
                            boring”


                            Clay Shirky (Here Comes Everybody: The Power of Organising Without Organizations)



Tuesday, 15 November 2011
The Digital Revolution requires ...

                    Planned organisational change..

                    Its about...

                    People, Process, Training, Technology


Tuesday, 15 November 2011
Case Studies


                            So how have businesses been
                            embracing Enterprise 2.0?




Tuesday, 15 November 2011
Enterprise 2.0 Case Studies




Tuesday, 15 November 2011
Knowledge Management and Internal Comms

                               “Social Media now makes sense. We’ve developed a Wiki to
                               capture and manage our knowledge. We’ve rebuilt our
                               Intranet as a Social Platform - as a central point of Knowledge
                               Management, communication and collaboration. We’ve
                               trained people and are beginning transformed our business.”




                            Clive Memmet
                            Manchester CoC

Tuesday, 15 November 2011
Enterprise 2.0 Case Studies




Tuesday, 15 November 2011
New Product Development

                            Scapa is a worldwide leading manufacturer of bonding
                            products and adhesive components for applications in
                            the electronics, medical, industrial and transportation
                            markets. UK and Group headquarters located in
                            Ashton under Lyne.




Tuesday, 15 November 2011
New market entry: Healthcare

                            Solution: Undertake Digital Advantage Evaluation to
                            understand both capacity and potential of their
                            organisation.




Tuesday, 15 November 2011
New market entry: Healthcare

                            Solution: Undertake Digital Advantage Evaluation to
                            understand both capacity and potential of their
                            organisation.

                            Results:
                            - International Management Meetings now prepared and
                            undertaken using
                            - Engagement of focus groups of Healthcare workers to develop
                            and design new adhesive wound dressings.
                            - Plus this allowed Scapa to launch adapted product line into a
                            market worth £ 1.3m pa
Tuesday, 15 November 2011
“..with a huge variety of adhesives on the
                               market ...the strategic use of these tools have
                               allowed us to prioritise new products for new
                               markets at minimal expense.”




                            Barry Andrew
                            Global Commercial Director

Tuesday, 15 November 2011
Enterprise 2.0 Case Studies




Tuesday, 15 November 2011
PLM Overview
                                    Business
                                    Strategy

                                    Portfolio
                       NPD                        Sales Plan
                                      Plan



                     BOMs         Manufacturing
                                      Plan

                  Suppliers        Production
                                                  Logistics    Sales
                                      Plan

Tuesday, 15 November 2011
Social PLM
                             PLM Overview
                                    Business
                                    Strategy

                                    Portfolio
                       NPD                        Sales Plan
                                      Plan



                     BOMs         Manufacturing
                                      Plan

                  Suppliers        Production
                                                  Logistics    Sales
                                      Plan

Tuesday, 15 November 2011
Social PLM
                             PLM Overview
                                    Business      dynamic position
                                    Strategy      for employees to
                                                     engage with
                                    Portfolio
                       NPD                              Sales Plan
                                      Plan



                     BOMs         Manufacturing
                                      Plan

                  Suppliers        Production
                                                        Logistics    Sales
                                      Plan

Tuesday, 15 November 2011
Social PLM
                                PLM Overview
                              working in
                            virtual project     Business      dynamic position
                                 teams          Strategy      for employees to
                                                                 engage with
                                                Portfolio
                       NPD                                          Sales Plan
                                                  Plan



                     BOMs                     Manufacturing
                                                  Plan

                  Suppliers                    Production
                                                                    Logistics    Sales
                                                  Plan

Tuesday, 15 November 2011
Social PLM
                                PLM Overview
                              working in
                            virtual project    Business      dynamic position
                                 teams         Strategy      for employees to
                                                                engage with
                                               Portfolio
                       NPD                                         Sales Plan
                                                 Plan



                     BOMs                    Manufacturing
                                                   Plan
                                          relationship
                                          management
                  Suppliers                    Production
                                         through digital           Logistics    Sales
                                                   Plan
                                          involvement

Tuesday, 15 November 2011
Social PLM
                                PLM Overview
                              working in
                            virtual project   Business    dynamic position
                                 teams        Strategy    for employees to
                                                             engage with
                                              Portfolio
                       NPD  collaborate                         Sales Plan
                                                Plan
                             on BOM /
                              material
                            generation
                   BOMs                Manufacturing
                                             Plan
                                    relationship
                                   management
                  Suppliers              Production
                                  through digital               Logistics    Sales
                                             Plan
                                    involvement

Tuesday, 15 November 2011
Social PLM
                                PLM Overview
                              working in
                            virtual project   Business    dynamic position
                                 teams        Strategy    for employees to
                                                             engage with
                                              Portfolio
                       NPD  collaborate                       Sales Plan
                                                Plan
                             on BOM /
                              material                   the ability to
                            generation               comment on what they
                   BOMs                Manufacturing    are working on
                                             Plan
                                    relationship
                                   management
                  Suppliers              Production
                                  through digital             Logistics      Sales
                                             Plan
                                    involvement

Tuesday, 15 November 2011
Where do I start?




                            Lockheed Martin


Tuesday, 15 November 2011
“Think big, start small, move fast”



                            Lockheed Martin


Tuesday, 15 November 2011
You need an Enterprise 2.0 plan




Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                              Get a Complete Picture




Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                                     step 1 -------- step 2 ---------- step 3

                                       Get a Complete Picture

                            Undertake a detailed assessment of your:




Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                              Get a Complete Picture

                                       Undertake a detailed assessment of your:
                business
                                        • business vision and objectives




Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                              step 1 -------- step 2 ---------- step 3

                                Get a Complete Picture

                                        Undertake a detailed assessment of your:
                business
                                         • business vision and objectives
                            people
                                         • connectivity, culture & communications



Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                                     step 1 -------- step 2 ---------- step 3

                                       Get a Complete Picture

                                               Undertake a detailed assessment of your:
                business
                                                • business vision and objectives
                                   people
                                                • connectivity, culture & communications

                      technology
                                                • ICT infrastructure


Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                                     step 1 -------- step 2 ---------- step 3

                                       Get a Complete Picture

                                               Undertake a detailed assessment of your:
                business
                                                • business vision and objectives
                                   people
                                                • connectivity, culture & communications

                      technology
                                                • ICT infrastructure
                                               Benchmark your digital competence

Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                                       Create a plan


                            Based on analysis of your organisation we:




Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                                       Create a plan


                            Based on analysis of your organisation:
                            • Select appropriate enterprise 2.0 tools




Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                                       Create a plan


                            Based on analysis of your organisation we:
                            • Select appropriate enterprise 2.0 tools
                            • Identify key personnel and activities



Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                                       Create a plan


                            Based on analysis of your organisation we:
                            • Select appropriate enterprise 2.0 tools
                            • Identify key personnel and activities
                            • Devise a pilot programme


Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                                      Create a plan
                            Based on analysis of your organisation we:
                            • Select appropriate Enterprise 2.0 tools
                            • Develop a paper prototype
                            • Identify key personnel and activities
                            • Identify KPIs
                            • Develop ROI framework

Tuesday, 15 November 2011
Your Enterprise 2.0 Plan
                             step 1 -------- step 2 ---------- step 3

                                Implement your plan


                                              •   Implement the plan
                                              •   Inspire & train key personnel
                                              •   Place community manager
                                              •   Evaluate & monitor
                                              •   Ensure your return on investment
                                              •   Roll out...
Tuesday, 15 November 2011
Specific Solutions include:
                            Integrated Digital Business Strategies
                            Internal and external Communication Strategies
                            Adoption of useful Web and Mobile Apps
                            Internal and external Collaboration Groups
                            New jobs - Community Managers
                            Usable and Useful Intranets/Dashboards
                            Data Visualisation Tools
                            Make Media Projects
                            Tailored Training
                            Data Analytics



Tuesday, 15 November 2011
Demonstrable Business Benefits


                            Effective Employee, Supplier, Customer Engagement
                            Vastly Improved Knowledge Management
                            Improved Internal and External Communication
                            Improved Internal and External Collaboration
                            ‘Open’ Innovation,
                            Increased Productivity
                            Improved Profit


Tuesday, 15 November 2011
Q and A

                              Digital Changes Everything…


                            www.thewhiteroom.co
Tuesday, 15 November 2011
Web Resources
                            enterprise2.com
                            brainyard.com
                            melcrum.com


Tuesday, 15 November 2011
How not to adopt a digital media strategy..




Tuesday, 15 November 2011
Tuesday, 15 November 2011

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Pdf birmingham digital advantge 1

  • 1. Enterprise 2.0: How to manage business through the digital revolution Tuesday, 15 November 2011
  • 2. Who are we? A research, development and digital training company We help business manage the shift from analogue to digital Tuesday, 15 November 2011
  • 3. Presentation: What is Enterprise 2.0 How to manage digital disruption Case Studies Business Benefits Tuesday, 15 November 2011
  • 4. What is Enterprise 2.0? “......the use of social software platforms within companies, or between companies and their partners or customers” Andrew McAfee Associate Professor, Harvard Business School Tuesday, 15 November 2011
  • 5. What is Enterprise 2.0? Enterprise 2.0 creates competitive advantage through interactive and collaborative business models. In this sense, Enterprise 2.0 is not a vision for the future, but today’s reality. It has become a business imperative. James Conner, COO, Oracle Tuesday, 15 November 2011
  • 6. Some facts and Figures: 72 of the top 100 DOW companies have E2 Strategies 4 of the top 100 FTSE companies have E2 Strategies Tuesday, 15 November 2011
  • 7. Business/Customer Relationship In the beginning it was... take it from us Tuesday, 15 November 2011
  • 8. Business/Customer Relationship 1.0 take it from us and our friends Tuesday, 15 November 2011
  • 9. Business/Customer Relationship 2.0 we’ll take it from each other the audience is no longer (just) the audience Tuesday, 15 November 2011
  • 10. The Challenge To manage business change through the digital revolution Tuesday, 15 November 2011
  • 11. Confused in a confusing landscape? Tuesday, 15 November 2011
  • 12. Engage. Communicate, Collaborate, Innovate. Innovate Collaborate Communicate Close networks Distributed networks Tuesday, 15 November 2011
  • 13. How are businesses using Social Media? Tuesday, 15 November 2011
  • 14. Our recent Business Survey asked What business problems does Social Media Solve? Tuesday, 15 November 2011
  • 15. “its good for PR.” Tuesday, 15 November 2011
  • 16. “we use it to help us recruit” Tuesday, 15 November 2011
  • 17. “Something the Marketing department does.” Tuesday, 15 November 2011
  • 18. “I don’t really know you’d have to ask our Marketing team”. Tuesday, 15 November 2011
  • 19. “F**k knows. Its something the young people do..but it seems to work”. Tuesday, 15 November 2011
  • 20. The Digital Revolution disrupts ... Work Business Planning Business Processes Communications Collaboration, Supply Chains Markets Technology Tuesday, 15 November 2011
  • 21. Enterprise 2.0 ...its not just about technology! Tuesday, 15 November 2011
  • 22. ...is about people “Communications tools don’t get socially interesting until they get technologically boring” Clay Shirky (Here Comes Everybody: The Power of Organising Without Organizations) Tuesday, 15 November 2011
  • 23. The Digital Revolution requires ... Planned organisational change.. Its about... People, Process, Training, Technology Tuesday, 15 November 2011
  • 24. Case Studies So how have businesses been embracing Enterprise 2.0? Tuesday, 15 November 2011
  • 25. Enterprise 2.0 Case Studies Tuesday, 15 November 2011
  • 26. Knowledge Management and Internal Comms “Social Media now makes sense. We’ve developed a Wiki to capture and manage our knowledge. We’ve rebuilt our Intranet as a Social Platform - as a central point of Knowledge Management, communication and collaboration. We’ve trained people and are beginning transformed our business.” Clive Memmet Manchester CoC Tuesday, 15 November 2011
  • 27. Enterprise 2.0 Case Studies Tuesday, 15 November 2011
  • 28. New Product Development Scapa is a worldwide leading manufacturer of bonding products and adhesive components for applications in the electronics, medical, industrial and transportation markets. UK and Group headquarters located in Ashton under Lyne. Tuesday, 15 November 2011
  • 29. New market entry: Healthcare Solution: Undertake Digital Advantage Evaluation to understand both capacity and potential of their organisation. Tuesday, 15 November 2011
  • 30. New market entry: Healthcare Solution: Undertake Digital Advantage Evaluation to understand both capacity and potential of their organisation. Results: - International Management Meetings now prepared and undertaken using - Engagement of focus groups of Healthcare workers to develop and design new adhesive wound dressings. - Plus this allowed Scapa to launch adapted product line into a market worth £ 1.3m pa Tuesday, 15 November 2011
  • 31. “..with a huge variety of adhesives on the market ...the strategic use of these tools have allowed us to prioritise new products for new markets at minimal expense.” Barry Andrew Global Commercial Director Tuesday, 15 November 2011
  • 32. Enterprise 2.0 Case Studies Tuesday, 15 November 2011
  • 33. PLM Overview Business Strategy Portfolio NPD Sales Plan Plan BOMs Manufacturing Plan Suppliers Production Logistics Sales Plan Tuesday, 15 November 2011
  • 34. Social PLM PLM Overview Business Strategy Portfolio NPD Sales Plan Plan BOMs Manufacturing Plan Suppliers Production Logistics Sales Plan Tuesday, 15 November 2011
  • 35. Social PLM PLM Overview Business dynamic position Strategy for employees to engage with Portfolio NPD Sales Plan Plan BOMs Manufacturing Plan Suppliers Production Logistics Sales Plan Tuesday, 15 November 2011
  • 36. Social PLM PLM Overview working in virtual project Business dynamic position teams Strategy for employees to engage with Portfolio NPD Sales Plan Plan BOMs Manufacturing Plan Suppliers Production Logistics Sales Plan Tuesday, 15 November 2011
  • 37. Social PLM PLM Overview working in virtual project Business dynamic position teams Strategy for employees to engage with Portfolio NPD Sales Plan Plan BOMs Manufacturing Plan relationship management Suppliers Production through digital Logistics Sales Plan involvement Tuesday, 15 November 2011
  • 38. Social PLM PLM Overview working in virtual project Business dynamic position teams Strategy for employees to engage with Portfolio NPD collaborate Sales Plan Plan on BOM / material generation BOMs Manufacturing Plan relationship management Suppliers Production through digital Logistics Sales Plan involvement Tuesday, 15 November 2011
  • 39. Social PLM PLM Overview working in virtual project Business dynamic position teams Strategy for employees to engage with Portfolio NPD collaborate Sales Plan Plan on BOM / material the ability to generation comment on what they BOMs Manufacturing are working on Plan relationship management Suppliers Production through digital Logistics Sales Plan involvement Tuesday, 15 November 2011
  • 40. Where do I start? Lockheed Martin Tuesday, 15 November 2011
  • 41. “Think big, start small, move fast” Lockheed Martin Tuesday, 15 November 2011
  • 42. You need an Enterprise 2.0 plan Tuesday, 15 November 2011
  • 43. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Get a Complete Picture Tuesday, 15 November 2011
  • 44. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Get a Complete Picture Undertake a detailed assessment of your: Tuesday, 15 November 2011
  • 45. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Get a Complete Picture Undertake a detailed assessment of your: business • business vision and objectives Tuesday, 15 November 2011
  • 46. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Get a Complete Picture Undertake a detailed assessment of your: business • business vision and objectives people • connectivity, culture & communications Tuesday, 15 November 2011
  • 47. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Get a Complete Picture Undertake a detailed assessment of your: business • business vision and objectives people • connectivity, culture & communications technology • ICT infrastructure Tuesday, 15 November 2011
  • 48. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Get a Complete Picture Undertake a detailed assessment of your: business • business vision and objectives people • connectivity, culture & communications technology • ICT infrastructure Benchmark your digital competence Tuesday, 15 November 2011
  • 49. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Create a plan Based on analysis of your organisation we: Tuesday, 15 November 2011
  • 50. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Create a plan Based on analysis of your organisation: • Select appropriate enterprise 2.0 tools Tuesday, 15 November 2011
  • 51. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Create a plan Based on analysis of your organisation we: • Select appropriate enterprise 2.0 tools • Identify key personnel and activities Tuesday, 15 November 2011
  • 52. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Create a plan Based on analysis of your organisation we: • Select appropriate enterprise 2.0 tools • Identify key personnel and activities • Devise a pilot programme Tuesday, 15 November 2011
  • 53. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Create a plan Based on analysis of your organisation we: • Select appropriate Enterprise 2.0 tools • Develop a paper prototype • Identify key personnel and activities • Identify KPIs • Develop ROI framework Tuesday, 15 November 2011
  • 54. Your Enterprise 2.0 Plan step 1 -------- step 2 ---------- step 3 Implement your plan • Implement the plan • Inspire & train key personnel • Place community manager • Evaluate & monitor • Ensure your return on investment • Roll out... Tuesday, 15 November 2011
  • 55. Specific Solutions include: Integrated Digital Business Strategies Internal and external Communication Strategies Adoption of useful Web and Mobile Apps Internal and external Collaboration Groups New jobs - Community Managers Usable and Useful Intranets/Dashboards Data Visualisation Tools Make Media Projects Tailored Training Data Analytics Tuesday, 15 November 2011
  • 56. Demonstrable Business Benefits Effective Employee, Supplier, Customer Engagement Vastly Improved Knowledge Management Improved Internal and External Communication Improved Internal and External Collaboration ‘Open’ Innovation, Increased Productivity Improved Profit Tuesday, 15 November 2011
  • 57. Q and A Digital Changes Everything… www.thewhiteroom.co Tuesday, 15 November 2011
  • 58. Web Resources enterprise2.com brainyard.com melcrum.com Tuesday, 15 November 2011
  • 59. How not to adopt a digital media strategy.. Tuesday, 15 November 2011