Organizational Decision Making, Learning & Knowledge Management Techniques

Organizational Theory, Design, and Change Sixth Edition Gareth R. Jones Chapter 12 Decision Making, Learning, Knowledge Management, and Information Technology

Learning Objectives ,[object Object],[object Object],[object Object]

Learning Objectives (cont.) ,[object Object],[object Object]

Organizational Decision Making ,[object Object],[object Object],[object Object]

Models of Organizational Decision Making ,[object Object],[object Object],[object Object],[object Object]

Figure 12.1: The Rational Model of Decision Making

Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Carnegie Model ,[object Object],[object Object],[object Object],[object Object]

Table 12.1: Differences Between the Rational and Carnegie Models

Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object]

Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Nature of Organizational Learning ,[object Object],[object Object]

The Nature of Organizational Learning (cont.) ,[object Object],[object Object],[object Object]

The Nature of Organizational Learning (cont.) ,[object Object],[object Object]

Levels of Organizational Learning ,[object Object],[object Object],[object Object],[object Object]

Levels of Organizational Learning (cont.) ,[object Object],[object Object],[object Object],[object Object]

Levels of Organizational Learning (cont.) ,[object Object],[object Object],[object Object]

Figure 12.2: Levels of Organizational Learning

Knowledge Management and Information Technology ,[object Object],[object Object]

Knowledge Management (cont.) ,[object Object],[object Object],[object Object],[object Object]

Factors Affecting Organizational Learning ,[object Object],[object Object],[object Object],[object Object]

Factors Affecting Organizational Learning (cont.) ,[object Object],[object Object]

Factors Affecting Organizational Learning (cont.) ,[object Object],[object Object],[object Object],[object Object]

Figure 12.3: Distortion of Organizational Decision Making by Cognitive Biases

Improving Decision Making and Learning ,[object Object],[object Object],[object Object],[object Object],[object Object]

Improving Decision Making and Learning (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 12.4: A Decision Tree for UPS’s Pricing Strategy

Improving Decision Making and Learning (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Improving Decision Making and Learning (cont.) ,[object Object],[object Object]

Figure 12.5: Types of Top-Management Teams

Improving Decision Making and Learning (cont.) ,[object Object],[object Object],[object Object]

Figure 12.6: How Devil’s Advocacy and Dialectical Inquiry Alter the Rational Approach to Decision Making

Organizational Decision Making, Learning & Knowledge Management Techniques

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