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What’s New in Google & How Should Companies Really Use Search? CIM Conference October 2013
1. @annstanley
What‟s New in Google & How
Should Companies Really Use
Search?
By Ann Stanley
ann@anicca.co.uk
www.anicca.co.uk
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2. About Anicca?
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@annstanley
Formed in 2007 we now have a team of 15 in Leicester
Technical experts in:
• Search marketing
• PPC (paid search, paid social and display)
• Search engine optimisation and content marketing
• Social media marketing
• Analytics and Conversion optimisation
• In top 5 AdWords Certified Partners outside of London, currently
submitting Analytics accreditation
• Preferred Partner for agencies
• Ecommerce
• Ecommerce web development
• Ecommerce marketing, search, multi-channel, affiliate and email
• Technical development and integration
• Web development (ecommerce and database websites)
• Data feeds, ecommerce and software integration
We offer training and consultancy as well as project implementation
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4. @annstanley
Growth in Digital
IAB/PwC - UK Digital Adspend Hits Record 6 Month High of £3bn (Oct 2013)
• Digital Ad spend in 2013 is up 17.5% to a record six-month high of over £3
billion (or £66 per person online)
• Mobile now accounts for 14% of total digital spend
• British consumers spend on average 43 hours a month online, and social
networks and blogging now accounts for 12% of internet time.
AA/Warc Expenditure Report (Jan 2013)
• The size of the annual UK online advertising market is expected to reach
£5.3bn (year ending 2012), more than 31% of all UK advertising
• Q3 growth still at 10% (year on year)
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5. @annstanley
The importance of search!
£1,527 million was spent on search in the first half of 2012. Source: IAB/PcW
Advertising spend by category
Search
Google?
Display
Classified
Others
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6. @annstanley
Google results for [luggage]
Pay per click
ads
Organic or
natural search
results
Product Listing
ads (paid)
Local business
listings
Pay per click
ads
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8. @annstanley
What is SEO?
“The goal of many of our ranking changes
is to help searchers find sites that provide a
great user experience and fulfil their
information needs.”
– To perform well in terms of SEO a website needs to:
• Provide compelling, useful and engaging content that is relevant to
searchers
• Present this content in a user-friendly way that promotes engagement and
sharing
• Become an authority within the industry by generating natural
links, mentions, references across the web
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9. @annstanley
Background to Search Engine
Optimisation (SEO)
SEO can be split into two main areas:
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On page Optimisation:
– Ensuring the website is “search engine friendly” i.e. technically setup
correctly to allow pages in the website to be indexed by the search
engines aka “spidered”.
– Ensuring the website contains the relevant keyphrases used by searchers
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Off-page optimisation (link earning and building your site authority)
– Build links from trust worthy sites considered “authoritative” by search
engines
– Factors include: age of domain, location where it is hosted, inbound
links, social media indicators, updated often with regular addition of new
content onto the site.
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21. Google+
Why is it important?
@annstanley
• Google+ pages have authority so a link from a
Google+ page should pass authority to your site
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Need to post to Google+ and/or Google+ Communities
Add +1 icon on your content to encourage others to +1
Comment and interact with Google+
Get colleagues/customers to follow your brand page
• Authorship indicates authority and could possibly
be a ranking factor in the future
• Moz have found positive correlation with top
ranking sites and Google+ activity
• However, currently +1‟s are not meant to have any
affect (according to Google‟s Matt Cutts)
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29. @annstanley
Multi-device syncing/tracking
• These updates all encourage signing in to
Google+, mainly because it allows Google to
track users across devices.
• For example, Google Now will recognise search
queries entered by users on desktops and align
itself to providing relevant information on their
mobile devices.
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32. Penguin 2.0 Update May 22nd 2013
@annstanley
Links should be a by-product of great content
and should not be obtained „unnaturally‟ - the
emphasis is on quality over quantity.
Websites should stay away from:
• Paid advertorials
• Link exchange networks
• Over-using exact match anchor text for generic
keywords e.g. in online PR and guess blogging sites
• Poor quality outreach campaigns
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33. Penguin 2.1
4th October 2013
@annstanley
• Affects 1% of all searches
• Looks for “unnatural links” deeper into your website
not just the homepage
• Have you received an “unnatural link warning” in
your Webmaster Tools account?
• SEO traffic could drop by 50% for a partial warning –
more for a full warning
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34. @annstanley
What are “unnatural links”
• Unnatural Links are links that you control, create or buy; as
compared with natural links which are generated by real users
who value your content enough to link to it.
• Typically found in sites where you can upload the link yourself
e.g. unedited directories, article sites
• Often contain “exact match keyphrases” in the anchor text of
the link or may be present on every page on the site
• Examples of unnatural links already on the “black list”
– Buying links using exact match anchor text
– Blog/forum comments (which are done solely for the link)
– Guest Posts which are posted on irrelevant sites (which are lowquality)
– Article directories (which are used to create a link)
– Online PR/syndication (done solely for SEO purposes with no valuable
content)
– Web designers with exactly the same link at the bottom of every site
they build
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35. @annstanley
Corrective action (disavow)
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Use Webmaster tools to identify all the links to your site
Create a spread sheet and click into each link
Classify each link according to type and grade each link as natural or
unnatural
Collect contact details for each webmaster and contact all webmasters
to remove link, keeping copies of all correspondence
Log removal or feedback, if necessary try again (and possibly a third
time)
Provide all the data to Google with evidence of your attempts to clean
up your link profile and requests to “disavow any remaining unnatural
links”
Wait to see their response and if necessary you may have to remove
further links and try again
It takes 1-2 days to review and clean up around 500 links and a couple of
weeks to get webmaster tor help you (if at all)
Takes a number of weeks for Google to review and re-index
Drop of traffic can only be made up by using AdWords (if affordable)
Re-build your link profile with good links from reputable sites
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37. @annstanley
Don‟t forget about Panda!
• Google Panda‟s latest major update seemed to have hit in
March 2013, but with ongoing monthly changes
• Google is likely to incorporate Panda into Google‟s main
indexing processes, which means penalties are less noticeable
than they were previously
• Websites should display unique content and not duplicate
mass-produced content
• All poor quality content should be separated then blocked
from crawlers
• You need to consider your site as a hub for content marketing
and publishing to stand out as an expert in your field
• Invest in the quality and usefulness of your site rather than the
old world view of SEO “where you just add a few keyphrases
to your content”
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39. @annstanley
Hummingbird
• Released to coincide with Google‟s 15th birthday
(August 20th)
• Major change which focuses on the way we ask
a series of questions in context (“semantic
search”), rather than us searching on a deliberate
string of keyphrases
• This will help with the use of voice search, as it is
similar to the way we speak rather than what we
type in
• Results often include the knowledge graph which
contains the answers - so users can get what they
want to know without leaving Google (especially
when using Google Now on a mobile)
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40. @annstanley
Examples of Hummingbird
• Transamerica building images
VS.
• Give me pictures of the Transamerica
building
• Height of Transamerica building
VS.
• How tall is it
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48. @annstanley
What are new enhanced ads?
• Designed by Google to help better manage
campaigns and budgets for a multi-device world.
Note: Universal Analytics will be able to track
across these devices
• Allow you to manage bids across
devices, locations, and time of day - all from a
single campaign
• Count phone calls and app downloads as
conversions in AdWords
• Google automatically upgraded all AdWords
campaigns to Enhanced campaigns in July 2013.
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49. The controversy –
Mobile campaigns
@annstanley
• Simpler to set-up but:
• Can’t have separate campaigns for each device what about mobile only campaigns for mobile sites?
• Bid modifier only for mobiles (-100 to +300%)
• Lack of control e.g. tablet specific campaigns, bid
modification is at ad group not keyword level
• Expected to lead to a bid inflation, as everyone is
forced to use mobile
• You can have a preferred ad for mobile, but you have
to manually select the ad in each ad group
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65. @annstanley
Review extension and Shared
endorsements
• Quoted review from a third party validated source –
set up in AdWords ad extensions
• Shared endorsements use your details in ads
• Automatically linked once you accept terms and
conditions
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67. @annstanley
Summary of different shopping results in Google
Keywords =
Luggage
Organic shopping
results
(Merchant Centre)
AdWords Products
ad extension
Product Listing ads
Map and
Local listings
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72. @annstanley
What is Remarketing?
• Remarketing is an online marketing technique where you show
adverts to users who have previously visited your website as
they visit other websites.
• Users can leave your site without purchasing, even if they may
have had a genuine interest in your services. Remarketing
helps us to connect with these potential customers again.
• Remarketing is also known as “stalking” – Some users have
reportedly found this technique annoying, but with a frequency
cap in place there are some really great results possible.
• We can use various techniques to target users with
Remarketing. This is an extremely fascinating feature within
Google AdWords
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77. Dynamic PPC script with
conversion value
@annstanley
The actual field used
will depend on your
shopping cart and the
program used to write
your ecommerce
software e.g. php
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79. Conversions Attribution –
top paths leading to a sale
@annstanley
Assisted click – in conversion path
Last click before a conversion
Note: New screen in Analytics is now in B & W
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81. @annstanley
Call tracking & optimisation
˃ Call tracking software is now available to
determine the keywords that triggered a phone
call from your website
˃ Ideal for sites where conversions are also taken
over the phone as well as online
˃ Dynamic code is added to your website, which
generates a unique phone number for every visit
˃ If the number is called it is redirected to your
normal phone number, with the option to record
the call
˃ The users’ referral data is sent to the tracking
software and a virtual page is fired and tracked
in Analytics
˃ A Goal can be set-up in Analytics and imported
back into AdWords to allow “Call Optimisation”
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FreeOrganic or natural listings – search engine optimise your website i.e. SEOUniversal results – Images, videos, books etc. – make sure these have keyphrases in the file names and tagsNews, blogs and author results – create ongoing blog content on your site or via news feed sites (PR) Map – create a free Google Local listings– this is now part of Google+ (also in Bing Local) Knowledge graph/Local Listing in right hand panelPaidAds – set up an AdWords pay per click account – where you bid on relevant phrases and you pay if they click on your adShopping results – feed your ecommerce database into Google Merchant Centre and use Product Listing ads in AdWords
The aim of AuthorRank is to identify quality content written by trusted experts in their field. It strengthens the SEO value of pages published by a particular author by linking articles to an author’s Google+ account, increasing the likelihood of higher rankings in Google. Authorship takes into account the complete history of published articles, allowing authors to build a strong author profile.
An update to the Google+ dashboard makes it even easier for businesses to manage their day-to-day activities using Google Tools. According to Google’s Pavni Diwanji ,the dashboard is evolving with more tool additions on the horizon. The features of the new dashboard are as follows:Allows local businesses to manage their AdWords Express accounts and Offers CampaignsDisplays a variety of search insights, for example top searches for the business and top locations from which driving instructions to the business were requested. This means that businesses can strategically place local ads.Ability to update store hours, website URLs and phone numbers across Google Maps, Google+ and search.Basic statistics for Google+ accountsAbility to start hangouts from the dashboardMonitor Google+ notificationsIt is thought that making it easier for businesses to operate on Google+ will result in increased revenue from paid ads.http://vator.tv/news/2013-06-10-google-debuts-new-dashboard-for-businesses
Data Highlighter, launched in December 2012, helps Google to understand content in a structured way, allowing it to display it more attractively for users. The tool can help to enhance listings by adding rich snippets to the results page. An update in May now means that the following data types are recognised:ArticlesRestaurantsMoviesEventsProductsTV EpisodesLocal BusinessesSoftware ApplicationsThe structured Data Mark-up Helper tool, also launched in May takes this a step further by creating a piece of code for webmasters to add into their sites.
Knowledge Graph allows Google to display graphs with statistics directly and indirectly related to a search query. When searching for how many people live in England, the knowledge graph not only displays population figures for England, but also displays figures for other countries in anticipation of your next search query.Updates in May included additional languages of Polish, Turkish, Simplified and Traditional Chinese.
Google Now provides a look into the future of search. It values understanding over indexing by taking into consideration implicit search queries. This means that users can search for generic terms, but receive results that are location, device, time and person specific.In addition to this, like the Knowledge Graph, Google Now predicts information it thinks you will want, but in a more timely fashion using your search query history, Google Calendar, Gmail and external resources. The image above illustrates Google Now retrieving a boarding pass emailed to a users Gmail inbox on the day of departure.Updates include cards with the following features that may be of interest to users:location-based remindersPublic transit travel timesInformation about books, music,TV shows and video games
Voice-enabled search is available on Chrome for desktops and through the Google Search app on IOS, Androids.Users can ask questions like ‘how tall is Big Ben?’ before Google speaks the answer back to them and generates search results using its Knowledge Graph.
Early in 2013 Interflora became victim to Google’s Penguin feature. Its unnatural inbound link profile consisting largely of paid advertorials led to a substantial penalty, which resulted in the company not even being found for its brand name. Interflora have been removing these bad links and utilising the disavow tool in an attempt to recover authority. The Penguin 2.0 update in May promised to go deeper to tackle bad link profiles. As Penguin 2.0 is an algorithmic change as apposed to a manual one, sites won’t be informed of any penalties occurred so will need to keep an eye on traffic.It is thought that data gathered from the use of the disavow tool is being used to identify unnatural link building patterns subsequently increasing the power and sophistication of Penguin 2.0.
The new “Enhanced ads” were introduced in July 2013, with some of the biggest changes to AdWords for a number of years.Although there were a number of improvements in functionality; ad extensions were not well received because they no longer allow advertisers to have separate campaigns for each device. This has been regarded as a retrograde step - taking control away from the advertiser and also raising costs.
Unfortunately the use of mobile bid modifiers has not given advertisers as much control of their campaigns as they had before the new “Enhanced ads” were introduced. This is because tablets and desktops are grouped together, even though they do not perform equally well. Also it is no longer possible to have a separate campaign targeted at one device.
Sitelinks were one of the first and most popular ad extensions. These allow the advertiser to promote other services or use calls for action, by having additional text links under the main ad.
This diagram shows the principles of using call tracking technology, which is particularly suitable for B2B or service sites where a large proportion of the enquiries are over the phone rather than via an online form or other transaction.These are the steps involved in call tracking technology:User carries out a searchUser clicks on your adThey arrive on your website and see unique dynamic number served using the JavaScript code*They call your unique number – redirecting to your office numberThe information about the source of the traffic is matched up with the call and sent to the call tracking dashboard This information can be used to determine which keyphrases or sources of traffic generate conversions by phoneWhen a call is made a “Virtual page is visited” on your website, which is then recorded in your AnalyticsYou can set this page up as a Goal, and import this data back into AdWords to enable optimisation based on calls rather than completion of an online formCall tracking technology is available by investing in third party software. There are a few suppliers on the market, however the technology is relatively new, so you may have to shop around.*Most systems offer dynamic call number generation - where you add a code to your website and it generates a unique phone number that is displayed to each user when they arrive on the site. The software can determine the source of the traffic, and if they then call the phone number, this information is matched up and sent to Analytics and the call tracking dashboard; enabling you to see the source of the call (right down to the keyword they typed in).