SlideShare una empresa de Scribd logo
1 de 11
Negotiation Skills for the Credit Manager
Author/Lecturer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
III. NEGOTIATION INCLUDES VERBAL AND    NON- VERBAL COMMUNICATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IV. NEGOTIATION SCENARIOS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
V. THE USE OF THE TELEPHONE AS A NEGOTIATION TOOL-   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VI.THE TELEPHONE AS A MEANS OF COLLECTING DOLLARS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VII.  THE NEGOTIATION PROCESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VIII.  EGO ,[object Object],[object Object],[object Object],[object Object]
IX.  MEDIATION AS PART OF THE   NEGOTIATION PROCESS ,[object Object],[object Object]
X.  NEGOTIATION SKILLS- SOME   FINAL THOUGHTS ,[object Object],[object Object]

Más contenido relacionado

Similar a Negotiation Skills for the Credit Manager

CREDIT RESTORATION BUSINESS
CREDIT RESTORATION BUSINESSCREDIT RESTORATION BUSINESS
CREDIT RESTORATION BUSINESSCheryl's Space
 
Schmitt ama 2.5 presentation
Schmitt   ama 2.5 presentationSchmitt   ama 2.5 presentation
Schmitt ama 2.5 presentationjamiejacks
 
Schmitt ama 2.5 presentation
Schmitt   ama 2.5 presentationSchmitt   ama 2.5 presentation
Schmitt ama 2.5 presentationjamiejacks
 
iLearning Global Intro
iLearning Global IntroiLearning Global Intro
iLearning Global Introvirtecom
 
The New Prospecting Frontier
The New Prospecting FrontierThe New Prospecting Frontier
The New Prospecting FrontierPeggy Santmyer
 
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
MCorpCX Webinar Sept 2019 | From Journey Maps to Real ExperiencesMCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
MCorpCX Webinar Sept 2019 | From Journey Maps to Real ExperiencesMichael Hinshaw, CEO McorpCX
 
My budgeting work sheet
My budgeting work sheetMy budgeting work sheet
My budgeting work sheetpoolch
 
Wow Mobile Presentationsuccessstry
Wow Mobile PresentationsuccessstryWow Mobile Presentationsuccessstry
Wow Mobile Presentationsuccessstryromertz
 
Creative Writing Essay. Creative Essay Topics, Ex
Creative Writing Essay. Creative Essay Topics, ExCreative Writing Essay. Creative Essay Topics, Ex
Creative Writing Essay. Creative Essay Topics, ExLisa Graves
 
Miami Dade County Economic Relief Plan
Miami Dade County Economic Relief PlanMiami Dade County Economic Relief Plan
Miami Dade County Economic Relief PlanBrand Communications
 
Frequent Sat Essay Topics. Online assignment writing service.
Frequent Sat Essay Topics. Online assignment writing service.Frequent Sat Essay Topics. Online assignment writing service.
Frequent Sat Essay Topics. Online assignment writing service.Tammy Adams
 
Global Impact Sourcing LLC. Presentation
Global Impact Sourcing LLC. PresentationGlobal Impact Sourcing LLC. Presentation
Global Impact Sourcing LLC. PresentationDean Toro
 

Similar a Negotiation Skills for the Credit Manager (19)

Extending Credit to Small Business
Extending Credit to Small BusinessExtending Credit to Small Business
Extending Credit to Small Business
 
CREDIT RESTORATION BUSINESS
CREDIT RESTORATION BUSINESSCREDIT RESTORATION BUSINESS
CREDIT RESTORATION BUSINESS
 
Marketing the Credit Manager
Marketing the Credit ManagerMarketing the Credit Manager
Marketing the Credit Manager
 
Yvp 06 20 14
Yvp 06 20 14Yvp 06 20 14
Yvp 06 20 14
 
Schmitt ama 2.5 presentation
Schmitt   ama 2.5 presentationSchmitt   ama 2.5 presentation
Schmitt ama 2.5 presentation
 
Schmitt ama 2.5 presentation
Schmitt   ama 2.5 presentationSchmitt   ama 2.5 presentation
Schmitt ama 2.5 presentation
 
Marketing the Credit Management Position
Marketing the Credit Management PositionMarketing the Credit Management Position
Marketing the Credit Management Position
 
BBB Market Monitor: August 2019
BBB Market Monitor: August 2019 BBB Market Monitor: August 2019
BBB Market Monitor: August 2019
 
iLearning Global Intro
iLearning Global IntroiLearning Global Intro
iLearning Global Intro
 
The New Prospecting Frontier
The New Prospecting FrontierThe New Prospecting Frontier
The New Prospecting Frontier
 
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
MCorpCX Webinar Sept 2019 | From Journey Maps to Real ExperiencesMCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
 
My budgeting work sheet
My budgeting work sheetMy budgeting work sheet
My budgeting work sheet
 
Wow Mobile Presentationsuccessstry
Wow Mobile PresentationsuccessstryWow Mobile Presentationsuccessstry
Wow Mobile Presentationsuccessstry
 
Creative Writing Essay. Creative Essay Topics, Ex
Creative Writing Essay. Creative Essay Topics, ExCreative Writing Essay. Creative Essay Topics, Ex
Creative Writing Essay. Creative Essay Topics, Ex
 
Dialing For Dollars
Dialing For DollarsDialing For Dollars
Dialing For Dollars
 
Results 2.0
Results 2.0Results 2.0
Results 2.0
 
Miami Dade County Economic Relief Plan
Miami Dade County Economic Relief PlanMiami Dade County Economic Relief Plan
Miami Dade County Economic Relief Plan
 
Frequent Sat Essay Topics. Online assignment writing service.
Frequent Sat Essay Topics. Online assignment writing service.Frequent Sat Essay Topics. Online assignment writing service.
Frequent Sat Essay Topics. Online assignment writing service.
 
Global Impact Sourcing LLC. Presentation
Global Impact Sourcing LLC. PresentationGlobal Impact Sourcing LLC. Presentation
Global Impact Sourcing LLC. Presentation
 

Más de Credit Management Association

AnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentationAnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentationCredit Management Association
 
Business credit for business owners - Credit Management Association
Business credit for business owners - Credit Management AssociationBusiness credit for business owners - Credit Management Association
Business credit for business owners - Credit Management AssociationCredit Management Association
 
Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and SavingsManage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and SavingsCredit Management Association
 
Securing Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and MexicoSecuring Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and MexicoCredit Management Association
 
Financial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers CorrectlyFinancial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers CorrectlyCredit Management Association
 
Efficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department PerformanceEfficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department PerformanceCredit Management Association
 
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...Credit Management Association
 
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...Credit Management Association
 
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...Credit Management Association
 
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...Credit Management Association
 
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide DeckAntitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide DeckCredit Management Association
 

Más de Credit Management Association (20)

AnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentationAnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentation
 
Business credit for business owners - Credit Management Association
Business credit for business owners - Credit Management AssociationBusiness credit for business owners - Credit Management Association
Business credit for business owners - Credit Management Association
 
Sales Tax Exemption Certificates
Sales Tax Exemption CertificatesSales Tax Exemption Certificates
Sales Tax Exemption Certificates
 
Cross Cultural Communications
Cross Cultural CommunicationsCross Cultural Communications
Cross Cultural Communications
 
Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and SavingsManage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
 
Securing Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and MexicoSecuring Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and Mexico
 
Financial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers CorrectlyFinancial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers Correctly
 
Efficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department PerformanceEfficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department Performance
 
Analyzing Liquidity Using the Cash Conversion Cycle
Analyzing Liquidity Using the Cash Conversion CycleAnalyzing Liquidity Using the Cash Conversion Cycle
Analyzing Liquidity Using the Cash Conversion Cycle
 
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
 
Saying Yes to the Sale With Limited Information
Saying Yes to the Sale With Limited InformationSaying Yes to the Sale With Limited Information
Saying Yes to the Sale With Limited Information
 
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
 
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
 
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
 
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide DeckAntitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
 
Reliance Credit Network
Reliance Credit NetworkReliance Credit Network
Reliance Credit Network
 
Internet Credit (skip tracing) Tools
Internet Credit (skip tracing) ToolsInternet Credit (skip tracing) Tools
Internet Credit (skip tracing) Tools
 
Social%20 media wrcc
Social%20 media wrccSocial%20 media wrcc
Social%20 media wrcc
 
Mak to sue or not to sue - nacm presentation-2
Mak   to sue or not to sue - nacm presentation-2Mak   to sue or not to sue - nacm presentation-2
Mak to sue or not to sue - nacm presentation-2
 
Corp govissiwrcc2010
Corp govissiwrcc2010Corp govissiwrcc2010
Corp govissiwrcc2010
 

Último

Entrepreneurship lessons in Philippines
Entrepreneurship lessons in  PhilippinesEntrepreneurship lessons in  Philippines
Entrepreneurship lessons in PhilippinesDavidSamuel525586
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024Adnet Communications
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Americas Got Grants
 
PB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandPB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandSharisaBethune
 
8447779800, Low rate Call girls in Dwarka mor Delhi NCR
8447779800, Low rate Call girls in Dwarka mor Delhi NCR8447779800, Low rate Call girls in Dwarka mor Delhi NCR
8447779800, Low rate Call girls in Dwarka mor Delhi NCRashishs7044
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari
 
Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524najka9823
 

Último (20)

Entrepreneurship lessons in Philippines
Entrepreneurship lessons in  PhilippinesEntrepreneurship lessons in  Philippines
Entrepreneurship lessons in Philippines
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
 
Call Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North GoaCall Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North Goa
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
 
PB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandPB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal Brand
 
8447779800, Low rate Call girls in Dwarka mor Delhi NCR
8447779800, Low rate Call girls in Dwarka mor Delhi NCR8447779800, Low rate Call girls in Dwarka mor Delhi NCR
8447779800, Low rate Call girls in Dwarka mor Delhi NCR
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
 
Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524
 

Negotiation Skills for the Credit Manager