Informe CISCO

1. Networking Skills in Latin
America
Results Presentation prepared for:
Cisco Networking Academy
January 2013
Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.

2. Project Overview: Objectives
• To demonstrate the networking skills gap for eight
specified countries within Latin America, and across
Latin America in aggregate.
• Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Peru, Venezuela
• To identify variations between Network skills demand
in Essential and Emerging Technologies.
• Essential: Routing, Switching, Wireless, VOIP, Security Skills
• Emerging: UC, Video, Cloud, Mobile, Data Center Virtualization
• Ultimately, to illustrate the impact that future demand
for networking skills will have on the current need for
increased essential skills development.
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3. Project Overview: Approach
• IDC utilized numerous sources to estimate the skills
gap in Latin America.
• IDC forecasts
• Demand-side interviews – Nearly 800 (encompassing multiple
size & vertical industry segments)
• Publically available metrics – GDP, labor statistics, etc.
• Supply-side interviews – to validate assumptions and provide an
additional checkpoint.
• IDC constructed a highly detailed model that relied on
multiple inputs to estimate the supply and demand for
various levels of networking skills in eight key countries
in Latin America.
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4. Networking Skills’ Gap Analysis: Fast Facts
350,000
296,200 Total
300,000
250,000
Emerging
Skills Gap
200,000 Essential
139,800 Total
150,000 Supply of essential
networking skills
must be sufficient to
100,000 fill both the current
demand, and also
account for
matriculation of staff
50,000 to roles that require
emerging networking
skills.
!
0
2011 2015
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5. Overview of Total Network Skills
Demand in 2015 by Country
% Skills Gap in 2015
50
45
40
35
30
25
20
15
10
5
0
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6. Total Networking Skills Gap
Overall: Gap is Growing between “Supply” and “Demand”
900,000
800,000 Supply and Demand
(Total Networking Skills)
Gap range is 27% to
700,000
Demand 35% for 2011 to 2015
600,000 respectively.
500,000
400,000 Impact:
Supply • Greater risk in adoption
300,000 • Greater use of
200,000 consultants
• Higher cost of staff
100,000
• Slower adoption of
0 technologies
2011 2012 2013 2014 2015
Gap
Supply
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7. Network Skill Supply/Gap by Segment
Total Networking Skills
1,000,000
800,000
600,000
400,000
200,000
-
2011 2012 2013 2014 2015
Supply Gap
Essential Networking Skills Emerging Networking Skills
600,000 400,000
500,000
300,000
400,000
300,000 200,000
Gap
200,000
100,000
100,000
- -
2011 2012 2013 2014 2015 2011 2012 2013 2014 2015
Supply Gap Supply Gap
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8. Technology Growth:
New Solutions Driving Investments
New Networking Solutions Revenue Growth $M (2011-2015)*
$7,000 CAGR ‘12-’15
Data Center- Virtualization
$6,000 technologies 14%
$5,000 Mobility technologies
9%
$4,000
Cloud Computing 77%
$3,000 technologies
$2,000 Video technologies 34%
$1,000
Unified Communications 8%
$- technologies
$M 2011 2012 2013 2014 2015
*Data comes from IDC’s internal quarterly tracking
• In 2012, the ICT industry's shift to its third major platform of growth — built on mobile,
cloud, social, and Big Data technologies — has accelerated, forcing the industry's leaders to make
bold investments and fateful decisions.
• "Mobility wins" will be the top theme of the year as mobile devices out ship PCs by more than 2 to
1 and generate more revenue than PCs for the first time.
• Big Data will join mobile and cloud as the next "must have" competency as the volume of digital
content grows.
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Source: IDC Latin America Unified Communications Tracker, Cloud Solutions and Enterprise Mobility – 2012 3-13 8

9. Factors Impacting Skill Demand:
Horizontal and Cross-technology Skills
QUESTION: Are you expecting to need new or extra skills in the following areas in the next 12-24 months?
65% 70% 75% 80% 85% 90%
General networking skills (maintenance &
operations) 85%
PC hardware and software skills 80%
Network design and architecture 73% Essential
Technologies
Security skills 87%
Wireless network skills 82%
IP telephony and IP network skills (VoIP) 73%
Data center networking skills 80%
Emerging
Understanding how applications, such as
unified messaging and video conferencing 78% Technologies
can impact business
Cross technology skills (i.e. multiple
technology skills in same person) 81%
Cross
Understand how the network can enable and
impact business 80% Technologies
Base= All respondents N=767
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Source: Networking Skills in Latin America – IDC 2012 3-13 9

10. Factors Impacting Skill Demand:
Perceived Value of Certifications has Grown
QUESTION: Do you believe that it will become more
valuable for you in the future for people in your organization
with networking skills to have professional certification?
[SINGLE SELECT] For IT professionals,
certification is an important
motivational factor.
Not at all important 1%
Slightly important 3% In the realm of new technologies
and the growing adoption of
outsourced network services,
Neither Important nor professional certifications have
7%
Unimportant become very valuable across all
verticals.
Important 31% Especially of note are: Financial,
Government, Health, Education,
Travel/Transport/Distribution, as
well as Telecom.
Very Important 58%
Base=All Respondents 0% 20% 40% 60% 80%
N=767
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Source: Networking Skills in Latin America – IDC 2012 3-13 10

11. Skills Demand Growth - Overall Networking:
Networking Skills Outpace Technology Growth
Total Networking Skills Growth in Total Networking Skills Gap 2012-2015
Latin America, (2011-2015) 400,000
900,000
296,163
800,000 300,000
700,000 174,866
200,000
600,000
100,000
500,000
400,000
0
Demand 2012 2013 2014 2015
300,000
Supply
200,000
The evolution of technology
100,000 necessitates more essential skills
- to address additional demand for
2011 2012 2013 2014 2015 skills to support emerging
technologies – particularly in
security and data center
technologies.
Growth skill gap means there will
be 2 unfilled positions for each
employed professional in security
and data center technologies by
2015
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Source: Networking Skills in Latin America – IDC 2012 3-13 11

12. Skill Demand Growth – Essential Networking:
Security Skills Fuel Growth
Essential Networking Skills Gap in Essential Skills Gap 2012-2015
Latin America, (2011-2015) 150,000 129,107
600,000
91,958
500,000 100,000
400,000 50,000
300,000
-
2012 2013 2014 2015
200,000
Demand
100,000
Supply
-
2011 2012 2013 2014 2015 For professionals with a base
level of networking skills, IDC
projects that in 2012, 68% will
add security skills, 22% will
add wireless, and 10% will
add VOIP technologies skills.
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Source: Networking Skills in Latin America – IDC 2012 3-13 12

13. Skill Demand Growth – Emerging:
New Technologies Drive the Skills Growth
Emerging Skills Gap 2012-2015
Emerging Networking Skills Gap in 200,000
Latin America (2011-2015) 167,056
350,000 150,000
300,000 100,000 82,908
250,000 50,000
200,000 -
2012 2013 2014 2015
150,000
100,000
IDC anticipates that staff with
Demand
50,000 essential networking skills will
Supply be called upon to augment
-
their skill set to support
2011 2012 2013 2014 2015 emerging technologies.
The rapid adoption of new
technologies will place
increasingly greater demand
on companies to find staff with
the skills necessary to extract
the maximum value from
technology investments.
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Source: Networking Skills in Latin America – IDC 2012 3-13 13