December 13, 2012 Central PA ASTD session.

1. WI-FI ACCESS
SSID: Guest
Username: Last name first initial (all lower case)
Password: Password1

2. ASTD
December 13, 2012
6:30 PM – 7:45 PM

3. • Name
• What do you do?
• Where do you do it?
• Why are you here?

4. How To Vote via Texting
1. Standard texting rates only (worst case US $0.20)
TIPS 2. We have no access to your phone number
3. Capitalization doesn’t matter, but spaces and spelling do

5. How To Vote via PollEv.com
TIP Capitalization doesn’t matter, but spaces and spelling do

8. KM COMPARED TO TRAINING & PERFORMANCE
SUPPORT
Generic & Specific &
Comprehensive Focused
Training Knowledge Performance Support
Management
Purpose To instruct To inform To guide performance directly
Interruption of Requires interruption to Requires less interruption Less interruption from work
Work participate than training (should aim to be integrated
with work tasks)
How Users Program defines User defined Task at hand defines what the
Learn content and instruction tool does
Goal To transfer knowledge To be a resource for users To assist performance or
or skill completion of a task

10. WHAT IS KNOWLEDGE?
This is what we really need
to leverage in order to have
the greatest impact on the
organization.
http://www.indiaeducation.net/Management/Streams/Knowledge-Management.aspx

11. WHAT IS KNOWLEDGE MANAGEMENT?
Knowledge management (KM) is the management of
intellectual capital…
and the processes of creating, gathering, organizing,
collecting, leveraging, and using intellectual capital…
to improve organizations and the people in them.

12. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal 
Environment, Audience, Goal
Corporate Culture
 Metrics , Specific Inputs  Technology for collection and output
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

13. INFORMATION ARCHITECTURE
• Intranet, Extranet, Internet , Cloud
• Collaboration
• Knowledge Bases
• Systems
If you build it, will they use it and will it be useful?

14. USABILITY
• Access
• Navigation
• Search
• Retrieve & Use
• Connect
• Collaborate
• Engage

15. ADULT LEARNING THEORY
Time independent
Relevant (WIIFM)
Individualized
Social

16. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

17. Strategy Goal
Competitive Advantage Respond _% faster to _
 Quality of Information Reduce mistakes by ___
 Staff morale Reduce downtime by ___

18. CORPORATE CULTURE
Change Management
Attitude of Management
Rewards and Incentives
KM Support

19. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

20. INPUTS & TECHNOLOGY
• Metrics
• Business Process Analysis
• Knowledge Audit
• System Analysis

21. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

22. KNOWLEDGE MANAGEMENT
• Policies
• Processes
• Leaders
• Technology
• Training

23. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

24. TECHNOLOGY , OUTPUTS AND ACTIVITIES
• Real-time, quality information available to people who need it, when they
need it
• Knowledge of organization depth and scope
• Connecting groups of people with systems and applications
• Collaboration and the ability to connect people
• Nature of expertise and access to experts/expertise
• Employee access to communities of practice to post issues, solve
problems, or discuss key topics

25. WHY KM AND SOCIAL LEARNING?
Knowledge management is the Social Learning occurs when people
management of intellectual learn with and from others. It can
capital… happen in person, but in today’s
L&D vernacular, it primarily refers to
and the processes of creating, the use of learning via social media
gathering, organizing, collecting, technologies, such as discussion
leveraging, and using intellectual forums, blogs, and wikis.
capital…
Social learning centers more on
to improve organizations and the information sharing, collaboration,
people in them. and co-creation than to formal
instruction.

26. SOCIAL LEARNING
Work
Collab.
Blogs Comm.
Social Shared
Bookmarks Workspace
Tools
Shared
Peer Rating
Media
Social Virtual
Networking Environs
Mobile/Loc
Technology

27. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

28. EXAMPLES/IDEAS
Wikis
Digital Quilt
SAS Case Study
Intronetworks

29. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

30. AFTER ACTION REVIEW METHODOLOGY
• Purpose and Benefits
• Process
• Data Collection and Analysis
• Outcomes & Actions

31. WHAT IS KNOWLEDGE MANAGEMENT?
Strategy/Goal
Corporate Culture
Inputs Outputs
Knowledge Management
• Metrics • Bookmarking
• Business • CMS
Process Technology • Wiki
Analysis • Forum
• Knowledge • Community
Audit • Social
• System Network
Analysis • Metrics
Measure/Review/Revise
Adult Learning Theory

32. ASTD
December 13, 2012
6:30 PM – 7:45 PM