http://www.appfolio.com - Mike Whaling (multifamily technology advisor) talks about how to offer the right features at your properties that will help you secure great residents and impress new owners.

1. Technology for Your Property:
The Tech Amenities Residents Want

2. AppFolio
• Web-based property
management software
• Complete Solution Includes
• Property Mgmt & Accounting
• Online rent collection (free)
• Prospect / Guest Card Tracking
• Marketing
• Website
• Payment processing
• Online applications
• Resident Screening
So You Run a More Successful Business
©2012 AppFolio, Inc. All Rights Reserved.

3. Grace Hill
• Leading Education Provider
• Offering eLearning for more than 10 years
• More than 1,500 courses taken each day
• Accounting
• Apartment-Industry Specific Training
• Fair Housing, Preventing Sexual Harassment
• Intro to Social Media, with Lisa Trosien
• Dozens more in English & Spanish
• Vision Learning Management System (LMS)
• Custom Course Development
• www.GraceHillLearning.com for course
previews
©2012 AppFolio, Inc. All Rights Reserved.

4. InfiniSys Electronic Architects
• Multifamily Technology Consulting + Design
• Network designs for new and existing buildings
• Contract consulting for telecommunications agreements
• Technology amenities for apartments, student
housing, hotels, mixed-use developments and more
• ElectronicArchitect.com
• Multifamily Technology group on LinkedIn
©2012 AppFolio, Inc. All Rights Reserved.

5. What Renters Want
Impact of the following community amenities on what apartment to rent in the future?
18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+ Total
Security and access control features 4.32 4.33 4.35 4.36 4.44 4.44 4.34
WiFi enabled community 4.26 4.05 3.95 3.96 3.73 3.46 4.04
Top quality workout facilities 4.02 4.00 3.83 3.77 3.50 3.42 3.92
Storage facilities 3.53 3.60 3.79 3.92 4.09 3.80 3.68
Communal gathering spaces that encourage people to sit, talk 2.69 2.69 2.67 2.65 2.63 2.64 2.68
Business center/cyber cafe from which to work 2.68 2.54 2.56 2.63 2.48 2.41 2.57
Communal kitchen/dining area 2.42 2.42 2.50 2.48 2.37 2.46 2.44
Source: SatisFacts Research (www.SatisFacts.com)
Access control, Wi-Fi, Fitness center
scored high; Gathering
spaces, Business center scored low
©2012 AppFolio, Inc. All Rights Reserved.

6. How Renters Live
©2012 AppFolio, Inc. All Rights Reserved.

7. Tech Before Furniture
©2012 AppFolio, Inc. All Rights Reserved.

8. Internet Usage
Expected to grow 10-20%
per user per year
©2012 AppFolio, Inc. All Rights Reserved.

9. Can your property deliver the
service residents expect?
©2012 AppFolio, Inc. All Rights Reserved.

10. Technology Amenities
• Basic telecommunications services
• Wireless/mobile explosion
• Access control and security
• Common areas: “WOW” factor
• Energy management
• Building management
©2012 AppFolio, Inc. All Rights Reserved.

11. Time for a poll…
Can your residents select
from more than one provider
for TV and Internet services?
©2012 AppFolio, Inc. All Rights Reserved.

12. Telecommunications
• Multiple options for TV & Internet
• TV add-ons: HD, DVR, 3D, PPV
• More video streaming & online gaming
• Verizon FiOS now offering 300 Mbps!
©2012 AppFolio, Inc. All Rights Reserved.

13. We Need Better Plumbing
©2012 AppFolio, Inc. All Rights Reserved.

14. Can’t we skip the fiber,
just go all wireless?
©2012 AppFolio, Inc. All Rights Reserved.

15. Tech Before Furniture
©2012 AppFolio, Inc. All Rights Reserved.

16. Wireless & Cellular
• Often 10+ connected devices/user
• Fewer landlines, more mobile devices
• Connectivity is expected everywhere
• Mobile site for resident services
©2012 AppFolio, Inc. All Rights Reserved.

17. Wireless & Cellular
Get partners to help!
• Managed Wi-Fi (Avoid DIY)
• Distributed Antenna (DAS) for cellular
• Public emergency radio
©2012 AppFolio, Inc. All Rights Reserved.

18. ABC: Always Be Charging!
©2012 AppFolio, Inc. All Rights Reserved.

19. Time for a poll…
Is poor cell phone reception
an issue at your property?
©2012 AppFolio, Inc. All Rights Reserved.

20. Access Control & Security
• Building/property access control
• Electronic locks with reporting
• Video intercom
• Web-accessible surveillance
©2012 AppFolio, Inc. All Rights Reserved.

21. Access Control & Security
©2012 AppFolio, Inc. All Rights Reserved.

22. Common Areas
• Clubhouse
• Background audio
• Digital message boards
• Fitness center
• Theater / gaming room
• Control with your tablet
©2012 AppFolio, Inc. All Rights Reserved.

23. Video Walls

24. Custom Property Info

25. Video Walls

26. Energy Management
• “Learning” thermostats
• Smart irrigation
• Electric car charging stations
• Daylighting and smart shades
• Connect to other systems
©2012 AppFolio, Inc. All Rights Reserved.

27. Energy Management
Nest “learning” thermostat
©2012 AppFolio, Inc. All Rights Reserved.

28. Building Management
• Monitor what’s happening at your
property
• Give residents the ability to reserve
amenities, communicate with staff
©2012 AppFolio, Inc. All Rights Reserved.

29. Time for a poll…
Do you offer a mobile website for
residents to easily communicate
with staff while on the go?
©2012 AppFolio, Inc. All Rights Reserved.

30. Tech Your Residents Want
• Great TV & Internet options
• Ability to connect from anywhere
• Convenience, entertainment, security
• “WOW” factor in the common areas
• Energy management
• Building management
©2012 AppFolio, Inc. All Rights Reserved.

31. Thank You!
©2012 AppFolio, Inc. All Rights Reserved.