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                                         Appinions	
  Case	
  Study	
  
	
  
	
  
Summary&	
  Setup	
  
	
  
As	
  part	
  of	
  a	
  partnership	
  with	
  Appinions,	
  Pivot	
  developed	
  outbound	
  marketing	
  
programs	
  utilizing	
  Appinion’s	
  Influencer	
  Exchange.	
  
	
  
The	
  Influence	
  Exchange	
  generates	
  a	
  uniquely	
  three-­‐dimensional	
  and	
  targeted	
  
picture	
  of	
  social	
  influence.	
  As	
  Appinions	
  describes	
  it:	
  
	
  
“While	
  influencers	
  have	
  always	
  played	
  a	
  key	
  role	
  within	
  the	
  media	
  landscape,	
  the	
  
rise	
  of	
  social	
  media	
  has	
  made	
  it	
  increasingly	
  challenging	
  to	
  identify	
  and	
  engage	
  with	
  
them.	
  
	
  
“With	
  blogs,	
  Twitter	
  and	
  Facebook	
  attracting	
  more	
  attention,	
  there	
  has	
  been	
  a	
  
democratization	
  of	
  the	
  influencer	
  landscape.	
  Anyone	
  can	
  become	
  an	
  influencer,	
  
which	
  is	
  a	
  contrast	
  to	
  the	
  pre-­‐social	
  media	
  days	
  when	
  the	
  influencers	
  were	
  a	
  small,	
  
well-­‐defined	
  group.	
  
	
  
“Appinions’	
  Influencer	
  Exchange	
  tackles	
  the	
  influencer	
  ‘challenge’	
  by	
  giving	
  public	
  
relations	
  agencies	
  and	
  brands	
  a	
  powerful	
  and	
  innovative	
  platform	
  to	
  identify,	
  
analyze,	
  engage	
  and	
  monitor	
  the	
  leading	
  influencers	
  based	
  on	
  topics,	
  issues	
  or	
  
products/services.”	
  
	
  
	
  
What	
  We	
  Did	
  
	
  
Using	
  the	
  Appinions	
  Influencer	
  Exchange,	
  we	
  created	
  specific	
  keyword	
  filters	
  
related	
  to	
  eight	
  topics	
  drawn	
  from	
  the	
  content	
  framework	
  created	
  for	
  Pivot	
  2011	
  by	
  
Brian	
  Solis,	
  Pivot’s	
  host	
  and	
  executive	
  producer.	
  We	
  also	
  used	
  the	
  theme	
  of	
  Pivot	
  
2011,	
  “The	
  Social	
  Consumer,”	
  as	
  a	
  search	
  filter.	
  	
  These	
  topics	
  included	
  in	
  our	
  test	
  
were:	
  
	
  
      1) Audience	
  with	
  an	
  audience	
  of	
  audiences	
  
      2) Brands	
  are	
  not	
  created,	
  they’re	
  co-­‐created	
  
      3) Digital	
  Darwinism	
  
4)    Disruptive	
  technologies	
  	
  
     5)    The	
  new	
  media	
  landscape	
  
     6)    The	
  people	
  formerly	
  known	
  as	
  the	
  customers	
  
     7)    ROI	
  
     8)    Social	
  CRM	
  
     9)    The	
  Social	
  Consumer	
  
	
  
With	
  the	
  help	
  of	
  the	
  Appinions	
  team,	
  we	
  created	
  a	
  standing	
  Boolean	
  query	
  that	
  
translated	
  each	
  of	
  these	
  topics	
  into	
  specific	
  filtering	
  criteria.	
  For	
  example:	
  
	
  
	
  The	
  “Brands	
  are	
  created…”	
  query	
  =	
  “Crowdsourcing	
  OR	
  (social	
  AND	
  infrastructure	
  
AND	
  engage)	
  OR	
  "adaptive	
  business"	
  OR	
  (human	
  AND	
  seismograph)	
  OR	
  (customer	
  
AND	
  empowerment)”	
  
	
  
Attendee	
  Outreach	
  Campaign	
  
	
  
Using	
  these	
  queries,	
  we	
  went	
  into	
  the	
  Appinions	
  database	
  of	
  millions	
  of	
  news	
  
articles,	
  blog	
  posts,	
  social	
  networks,	
  forums	
  as	
  well	
  as	
  radio	
  and	
  TV	
  transcripts.	
  In	
  
just	
  a	
  few	
  hours,	
  the	
  Appinions	
  platform	
  was	
  able	
  to	
  crawl	
  the	
  database	
  for	
  all	
  nine	
  
topics	
  and	
  returned	
  769	
  targets	
  with	
  a	
  high	
  degree	
  of	
  influence	
  related	
  specifically	
  
to	
  those	
  nine	
  topic	
  areas.	
  	
  	
  	
  
	
  
	
  
Influencer	
  Analysis	
  
	
  
The	
  Influencer	
  Exchange	
  platform	
  gave	
  us	
  not	
  only	
  a	
  list	
  of	
  targets	
  with	
  influencer	
  
scores;	
  it	
  also	
  generated	
  a	
  highly	
  detailed	
  deep	
  dive	
  into	
  each	
  topic’s	
  unique	
  space.	
  	
  	
  
We’ll	
  be	
  using	
  the	
  “Brands	
  are	
  not	
  created,	
  They’re	
  Co-­‐Created”	
  topic	
  for	
  illustrative	
  
purposes	
  but	
  found	
  similarly	
  deep	
  levels	
  of	
  information	
  for	
  all	
  nine	
  topics.	
  
	
  
Here	
  are	
  top	
  five	
  individual	
  influencers	
  based	
  on	
  the	
  Appinions	
  scoring	
  system	
  and	
  
including	
  both	
  people	
  and	
  organizations.	
  	
  	
  
	
  
 
	
  
We	
  can	
  see	
  the	
  volume	
  of	
  opinions	
  throughout	
  time	
  for	
  all	
  influencers	
  by	
  topic:	
  
	
  




                                                      	
  
	
  
	
  
And,	
  once	
  we	
  explored	
  the	
  basics,	
  we	
  could	
  view	
  the	
  list	
  of	
  influencers	
  filtered	
  by	
  
whether	
  they	
  are	
  individuals	
  or	
  organizations,	
  and	
  by	
  whether	
  their	
  influence	
  stems	
  
from	
  earned,	
  temporal,	
  or	
  long	
  tail	
  activities.	
  	
  We	
  could	
  also	
  look	
  into	
  not	
  only	
  the	
  
scores	
  and	
  sentiments	
  but	
  the	
  specific	
  opinions	
  about	
  each	
  topic	
  by	
  each	
  influencer	
  
without	
  navigating	
  away	
  from	
  the	
  Exchange	
  interface.	
  
	
  
	
  




                                                                                       	
  
	
  
	
  
Part	
  of	
  the	
  influencer	
  page	
  filtered	
  with	
  just	
  organizations:	
  
	
  




                                                                                             	
  
	
  
	
  
	
  
	
  
Topic	
  Analysis	
  
	
  
Beyond	
  individual	
  analysis	
  for	
  each	
  influencer,	
  Appinions	
  gives	
  a	
  thorough	
  and	
  
useful	
  analysis	
  on	
  the	
  topic	
  itself	
  and	
  its	
  related	
  informational	
  space.	
  	
  
	
  
Here	
  are	
  the	
  linked	
  topics	
  –concepts	
  that	
  are	
  frequently	
  brought	
  up	
  when	
  discussing	
  
“Brand	
  Co-­‐Creation.”	
  	
  These	
  are	
  basically	
  keywords	
  associated	
  with	
  the	
  topic:	
  
	
  




                                               	
  
	
  
Here	
  are	
  the	
  group	
  interests	
  for	
  “Brands	
  are	
  not	
  Created…”	
  This	
  is	
  a	
  list	
  of	
  other	
  
concepts	
  our	
  influencers	
  are	
  actually	
  interested	
  in	
  and	
  talking	
  about:	
  
	
  




                                                   	
  
	
  
We	
  were	
  also	
  able	
  to	
  export	
  a	
  report	
  on	
  the	
  publishers	
  covering	
  the	
  space,	
  sorted	
  by	
  
highest	
  frequency	
  of	
  opinions:	
  
	
  
       Brands are Not Created - They're Co-
       Created
       Publisher	
                                          	
  
                                                            Opinion	
  frequency	
  
       Twitter	
                                            134	
  
       MailService.com	
                                    60	
  
       MarkoWare.com	
                                      54	
  
       Marko.us	
                                           46	
  
       Mashable!	
                                          13	
  
       iRevolution	
                                        13	
  
       GigaOM	
                                             12	
  
       Girls	
  In	
  Tech	
                                10	
  
       Betha’s	
  Blog	
                                    10	
  
       Fast	
  Company	
                                    10	
  
       Masters	
  of	
  Media	
                             9	
  
       TechCrunch	
                                         9	
  
       Planet	
  Geospatial	
                               9	
  
       Ulitzer	
                                            9	
  
       rethinck	
  by	
  Jason	
  Wilson	
                  8	
  
       Triple	
  Pundit:	
  People,	
  Planet,	
  
       Profit	
                                             8	
  
       SwBratcher's	
  Posts	
                              8	
  
       Latest	
  Marketing	
  News	
  from	
  
       Marktd.com	
                                         8	
  
       iCommunity	
  Health	
  Center	
  Go	
  
       International	
  News	
                              7	
  
       Visible	
  Banking	
                                 7	
  
	
  
	
  
	
                                                   	
  
And,	
  finally,	
  we	
  were	
  given	
  an	
  option	
  to	
  create	
  an	
  SEO	
  optimization	
  report	
  to	
  help	
  us	
  
position	
  our	
  SEO	
  best	
  practices	
  for	
  each	
  topic:	
  
	
  
	
  
 Brands are Not Created - They're Co-
 Created
 keyword	
                                         	
  
                                                   Opinion	
  frequency	
  
 Social	
  Media	
                                 57	
  
 Consumer	
  Brand	
  Marketing	
                  32	
  
 Wikipedia	
                                       25	
  
 crowdsource	
                                     21	
  
 AntiSpec	
                                        12	
  
 The	
  Daily	
                                    12	
  
 English	
                                         11	
  
 San	
  Francisco	
                                11	
  
 Microsoft	
                                       9	
  
 The	
  New	
  York	
  Times	
                     9	
  
 designer	
                                        8	
  
 Home	
  Depot	
                                   8	
  
 monetary	
  compensation	
                        8	
  
 crowdsourcing	
                                   7	
  
 German	
                                          7	
  
 LinkedIn	
                                        7	
  
 New	
  Orleans	
                                  7	
  
 Youtube	
                                         7	
  
 Amazon	
                                          6	
  
 crowd	
  help	
                                   6	
  
	
  
	
  
What	
  We	
  Learned	
  
	
  
Appinions	
  Influence	
  Exchange	
  was	
  released	
  just	
  weeks	
  before	
  the	
  2011	
  Pivot	
  
Conference.	
  As	
  a	
  result,	
  we	
  were	
  not	
  able	
  to	
  implement	
  programs	
  as	
  complete	
  and	
  
rich	
  as	
  the	
  data	
  we	
  uncovered	
  would	
  allow.	
  We	
  did,	
  however,	
  generate	
  a	
  long	
  list	
  of	
  
marketing	
  programs	
  we	
  wanted	
  to	
  run	
  using	
  the	
  Exchange.	
  
	
  
Our	
  feeling	
  based	
  on	
  the	
  test	
  is	
  that	
  the	
  Appinions	
  Influencer	
  Exchange	
  creates	
  a	
  
unique	
  and	
  highly	
  actionable	
  set	
  of	
  data	
  about	
  influencers	
  related	
  to	
  extremely	
  
granular	
  information	
  areas	
  along	
  with	
  a	
  startlingly	
  rich	
  set	
  of	
  corollary	
  information	
  
about	
  how	
  that	
  influence	
  is	
  generated	
  and	
  relates	
  to	
  other	
  influencers	
  in	
  the	
  set.	
  For	
  
that	
  reason,	
  we	
  believe	
  that	
  Appinions	
  is	
  an	
  exciting	
  new	
  social	
  marketing	
  tool	
  and	
  
one	
  we	
  intend	
  to	
  use	
  actively	
  in	
  the	
  outreach	
  for	
  Pivot	
  2012.	
  

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Pivot case study

  • 1.         Appinions  Case  Study       Summary&  Setup     As  part  of  a  partnership  with  Appinions,  Pivot  developed  outbound  marketing   programs  utilizing  Appinion’s  Influencer  Exchange.     The  Influence  Exchange  generates  a  uniquely  three-­‐dimensional  and  targeted   picture  of  social  influence.  As  Appinions  describes  it:     “While  influencers  have  always  played  a  key  role  within  the  media  landscape,  the   rise  of  social  media  has  made  it  increasingly  challenging  to  identify  and  engage  with   them.     “With  blogs,  Twitter  and  Facebook  attracting  more  attention,  there  has  been  a   democratization  of  the  influencer  landscape.  Anyone  can  become  an  influencer,   which  is  a  contrast  to  the  pre-­‐social  media  days  when  the  influencers  were  a  small,   well-­‐defined  group.     “Appinions’  Influencer  Exchange  tackles  the  influencer  ‘challenge’  by  giving  public   relations  agencies  and  brands  a  powerful  and  innovative  platform  to  identify,   analyze,  engage  and  monitor  the  leading  influencers  based  on  topics,  issues  or   products/services.”       What  We  Did     Using  the  Appinions  Influencer  Exchange,  we  created  specific  keyword  filters   related  to  eight  topics  drawn  from  the  content  framework  created  for  Pivot  2011  by   Brian  Solis,  Pivot’s  host  and  executive  producer.  We  also  used  the  theme  of  Pivot   2011,  “The  Social  Consumer,”  as  a  search  filter.    These  topics  included  in  our  test   were:     1) Audience  with  an  audience  of  audiences   2) Brands  are  not  created,  they’re  co-­‐created   3) Digital  Darwinism  
  • 2. 4) Disruptive  technologies     5) The  new  media  landscape   6) The  people  formerly  known  as  the  customers   7) ROI   8) Social  CRM   9) The  Social  Consumer     With  the  help  of  the  Appinions  team,  we  created  a  standing  Boolean  query  that   translated  each  of  these  topics  into  specific  filtering  criteria.  For  example:      The  “Brands  are  created…”  query  =  “Crowdsourcing  OR  (social  AND  infrastructure   AND  engage)  OR  "adaptive  business"  OR  (human  AND  seismograph)  OR  (customer   AND  empowerment)”     Attendee  Outreach  Campaign     Using  these  queries,  we  went  into  the  Appinions  database  of  millions  of  news   articles,  blog  posts,  social  networks,  forums  as  well  as  radio  and  TV  transcripts.  In   just  a  few  hours,  the  Appinions  platform  was  able  to  crawl  the  database  for  all  nine   topics  and  returned  769  targets  with  a  high  degree  of  influence  related  specifically   to  those  nine  topic  areas.             Influencer  Analysis     The  Influencer  Exchange  platform  gave  us  not  only  a  list  of  targets  with  influencer   scores;  it  also  generated  a  highly  detailed  deep  dive  into  each  topic’s  unique  space.       We’ll  be  using  the  “Brands  are  not  created,  They’re  Co-­‐Created”  topic  for  illustrative   purposes  but  found  similarly  deep  levels  of  information  for  all  nine  topics.     Here  are  top  five  individual  influencers  based  on  the  Appinions  scoring  system  and   including  both  people  and  organizations.        
  • 3.     We  can  see  the  volume  of  opinions  throughout  time  for  all  influencers  by  topic:          
  • 4. And,  once  we  explored  the  basics,  we  could  view  the  list  of  influencers  filtered  by   whether  they  are  individuals  or  organizations,  and  by  whether  their  influence  stems   from  earned,  temporal,  or  long  tail  activities.    We  could  also  look  into  not  only  the   scores  and  sentiments  but  the  specific  opinions  about  each  topic  by  each  influencer   without  navigating  away  from  the  Exchange  interface.             Part  of  the  influencer  page  filtered  with  just  organizations:              
  • 5. Topic  Analysis     Beyond  individual  analysis  for  each  influencer,  Appinions  gives  a  thorough  and   useful  analysis  on  the  topic  itself  and  its  related  informational  space.       Here  are  the  linked  topics  –concepts  that  are  frequently  brought  up  when  discussing   “Brand  Co-­‐Creation.”    These  are  basically  keywords  associated  with  the  topic:         Here  are  the  group  interests  for  “Brands  are  not  Created…”  This  is  a  list  of  other   concepts  our  influencers  are  actually  interested  in  and  talking  about:        
  • 6. We  were  also  able  to  export  a  report  on  the  publishers  covering  the  space,  sorted  by   highest  frequency  of  opinions:     Brands are Not Created - They're Co- Created Publisher     Opinion  frequency   Twitter   134   MailService.com   60   MarkoWare.com   54   Marko.us   46   Mashable!   13   iRevolution   13   GigaOM   12   Girls  In  Tech   10   Betha’s  Blog   10   Fast  Company   10   Masters  of  Media   9   TechCrunch   9   Planet  Geospatial   9   Ulitzer   9   rethinck  by  Jason  Wilson   8   Triple  Pundit:  People,  Planet,   Profit   8   SwBratcher's  Posts   8   Latest  Marketing  News  from   Marktd.com   8   iCommunity  Health  Center  Go   International  News   7   Visible  Banking   7          
  • 7. And,  finally,  we  were  given  an  option  to  create  an  SEO  optimization  report  to  help  us   position  our  SEO  best  practices  for  each  topic:       Brands are Not Created - They're Co- Created keyword     Opinion  frequency   Social  Media   57   Consumer  Brand  Marketing   32   Wikipedia   25   crowdsource   21   AntiSpec   12   The  Daily   12   English   11   San  Francisco   11   Microsoft   9   The  New  York  Times   9   designer   8   Home  Depot   8   monetary  compensation   8   crowdsourcing   7   German   7   LinkedIn   7   New  Orleans   7   Youtube   7   Amazon   6   crowd  help   6       What  We  Learned     Appinions  Influence  Exchange  was  released  just  weeks  before  the  2011  Pivot   Conference.  As  a  result,  we  were  not  able  to  implement  programs  as  complete  and   rich  as  the  data  we  uncovered  would  allow.  We  did,  however,  generate  a  long  list  of   marketing  programs  we  wanted  to  run  using  the  Exchange.     Our  feeling  based  on  the  test  is  that  the  Appinions  Influencer  Exchange  creates  a   unique  and  highly  actionable  set  of  data  about  influencers  related  to  extremely   granular  information  areas  along  with  a  startlingly  rich  set  of  corollary  information   about  how  that  influence  is  generated  and  relates  to  other  influencers  in  the  set.  For   that  reason,  we  believe  that  Appinions  is  an  exciting  new  social  marketing  tool  and   one  we  intend  to  use  actively  in  the  outreach  for  Pivot  2012.