TTS

Trouble Ticket System by Dhivyakrishnan R Praveen AP Sujan V

System Envisionment ,[object Object],[object Object],[object Object],[object Object],[object Object]

Stakeholders ,[object Object],[object Object],[object Object],[object Object]

Relationship among Stakeholders Customer Support Personnel Engineer Manager Create Ticket Account Management Manage Information and System Close Ticket ,[object Object],Close Ticket Account Management

Stakeholders' Tasks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Severity and Escalation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Lifecycle of ticket Open Assigned Resolved Close Reopen

Essential Use Case Create New Ticket

Essential Use Case View Tickets by Support Personnel

Essential Use Case Search Tickets by Support Personnel

Essential Use Case Self Performance Evaluation

Environmental Factors ,[object Object],[object Object],[object Object],[object Object],Usability Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object]

Support for Collaboration ,[object Object],[object Object],[object Object]

Thank you for listening TTS, have a good day

TTS

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