If you’re a hotel owner or manager you know that the #1 rule for success is this; keep your customers happy.
It’s a simple fact that Happy Customers use more of your services, spend more money in your hotel and come back more often to stay again.
One of the best ways to keep your customers happy is to offer them a convenient, quick and easy way to do everything they want while they stay with you. Make things easy and you’ll keep them happy.
Today there’s a service that is so easy and so stress free that your customers will be smiling from ear to ear.
It’s called FourLeaf and it’s a revolutionary new way to handle customer service.
With FourLeaf your customer will have an iPad Tablet that is connected to every facet of the Hotel, from dining to luxury items to room service.
With a few simple touches on the iPad screen they can make dinner reservations, check out the menu, book a Spa appointment, find out about local amenities and much, much more.
The layout is elegant, intuitive and, most importantly, easy to use. Plus it cuts down on staff mistakes because EVERYTHING is noted on the iPad, cutting out human error almost entirely.
For you, the business owner, it means less mistakes, less cost and a much easier way to make changes to, well, anything!
You can easily change the dinner menu, offer discount services, notify customers of changes or messages and so much more. You can save a tremendous amount on paper and printing costs also because everything will be on the iPad.
The fact is, there is so much that FourLeaf can do to keep your customer happy and help you and your staff that you must see it in person to appreciate the power that this new service offers to increase your revenue and decrease your operating costs.
Give us a call today and we’ll show you the entire FourLeaf package. If your #1 goal is keeping your customers happy you definitely will want to implement the FourLeaf service in your hotel as soon as possible!
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Fourleaf profile
1.
2. What is “FOURLEAF”
is a tablet based hospitality solution for hotels, Guests are able to utilize all
hotel services and amenities from a hotel provided tablet that is available in
their room. An app for this is already installed on the provided tablet.
Orders can be place directly by browsing through all the available features on
offer and by using the app guests can place their requests directly to the
appropriate area. The entire content submitted by the Guest from their tablet
is managed by the hotel’s web based Content Management System (CMS).
By offering services available directly from tablet guests will have a far better
experience and hotel revenues are increased.
3. Guests Benefits
Greater Guest Enjoyment
Your guests can make their own direct requests for day tours and hotel spa
from their in room supplied device. As the request goes directly to the
appropriate area and the request is delivered instantly.
Easy to use
In the digital age customers main priority is convenience and ease of use to
all services. Hotels want happy customers and an edge over their rivals in the
competitive world of hotel service. FOURLEAF provides all your guests with
touch screen technology that is both appealing and has ease of use.
4. Smart Layout
Guests are able to navigate through the hotel’s services, and much more.
With the touch technology design each interface is evaluated and tested to
ensure it has the best usability.
Order Services
Ordering has never been such a pleasure with real time offering and
personalized menus. FOURLEAF provides what customers want.. Ease of
purchase.
5. Instant messaging
FOURLEAF’s revolutionary technology closes the communication gap
between hotel and guest in real time.
Messages are received by the guests from hotel staff using the Message
facility.
On Screen advertising
is aimed at each guest specifically and is based on their rate code. Guests
are able to take advantage of real time offers be it Dining, Shopping or Spa
Treatments.
6. Hotel Benefits
On CLOUD
As all data is cloud based there is no requirement for local servers thus
saving costs on security and maintenance.
REAL TIME REPORTS AND STATISTICS
Follow short and long term trends based on up to the minute data. Track staff
productivity and view guest requests and preferences.
7. OPTIMIZE WORKFORCE
Human error is reduced by the direct service requests by the guests, and the
reliance upon phone operators is significantly reduced
INCREASE REVPAR
Hotel revenue is increased due to the availability of interactive and
personalized advertising.
8. ADVERTISING
With smart advertising guest can be specifically targeted for time sensitive
and pre-defined adverts.
Reduce Cost
As all guest room magazines and information packs are now available
digitally huge savings are made as no hard copy printing is required.
9. Provides Content Control
As one central source takes care of all guest facing technologies everything,
including menus and promotions can be carried out in real time.
10. Hardware Service
FOURLEAF provide iPad devices as a service, so you don’t have to think about
purchasing, maintenance or technical level support. We do it all for you, range from iPad
devices to iPad insurance with expert technician on-site service.
No initial cost
pricing is base on service monthly cost, so you don’t have to pay anything
in advance. Let’s say you can split budget to 3 year instead of pay it all in
one year.
On site service
with our expert engineer, whatever hardware problem, software problem,
lost your iPad or any accident happen to your iPad, just calling us and give
us to do the rest for you.
Warranty & Insurance
in case of physical damage, we have our spare iPads that ready to replace,
It turn out that your services are always ready to go.
Internet connection built in
we ship our iPads with built in 3G network connect, to ensure that incase of
hotel internet problem your guest still can order without interrupting.
Zero configuration
with ready to go, FOURLEAF iPad are self-controlled devices that you
don’t have to manage anything directly. Instead of manage a hundred
iPads you just simple manage in one place with FOURLEAF CLOUD.
11. Software Service
Cloud Base Application
FOURLEAF CLOUD enable you to manage your data everywhere and every
time, thanks to Cloud technology.
Guest Staff / Admin Manager /
Supervisor
12. Sync based approach
Can use FOURLEAF iPad without internet connection[1] , your guests don’t
wait their time to browse your hotel informations, It’s just ready to go.
Standard bank security
We protect your information and guests data with high
priority security. Our engineers focus on security-level
in every transaction even encrypted stored-data in
guests iPad.
13. Maintenance & Support
Transfer data from legacy system
We will help you to easily transfer your datas from PMS, PSMS and POS to
FOURLEAF CLOUD to leverage performance of Cloud technology.
On-site service
with our expert engineer, whatever hardware problem, software problem,
lost your iPad or any accident happen to your iPad, just calling us and give
us to do the rest for you.
Warranty & Insurance
in case of physical damage, we have our spare iPads that ready to replace,
It turn out that your services are always ready to go.
24 x 7 Customer Support
With any inquiry our supporter can help you via telephone.
Spare part
In case of hardware damage or accident. We provide ready-to-go spare
part that can replace on your site in short period of time.
14. Guest Use Case
In this section will give you the way your guest interact with FOURLEAF Applications and
the way they use it.
On the go ordering
Step 1 - Ordering
Guest made an order by selecting served time
and where to eat. Your guest can easily adjust
their quantity of each order and see summary
before confirm order.
Step 2 - Notify
Guest will be notified when the order’s
finished directly to Guest iPad with sound
and message (Apple Push Notification).
15. Step 3
Guest will be served in
their place on their
selected time.
Special offer
Guest can browse all hotel promotions in one place, filter by category for
Dining, Activity, Spa and other hotel special offer. Including product percent
off, buy one get one promotion and more choosing by you.
16. Travel Interest
Indicate guest current location and display all travel interest place near their
location. Including shopping, travel interest, pump, restaurant, airport and
more choosing by you.
17. Hotel Information
New way to communicate with your guest with elegant design. Hotel historical
information, hotel facility, hotel amenities and more choosing by you.
And more...
18. Hotelier Use Case
With FOURLEAF CLOUD you can easily manage all hotel information
in one place via PC, Mac and Linux or even smart devices like iPhone, iPad
and Android phone/tablet.
Permission Management
With controllable user permission, you can give the suit permission to
individual or multiple staffs. Based on “Add”, “Change” and “Delete”
Role Permission
Super User Control all users
Content Update Team Update dining menu, activity, spa and etc
Marketing Team See day-to-day, month-to-month, year-to-year reports
Reception Team Assign FOURLEAF, send messages, board-cast
message, checkout,
19. Content Updating
Hotel staffs can easily update dining price, add new menu or delete non-use
menu via FOURLEAF CLOUD, and other content in similar ways.
Marketing
Ease to create promotion on each menu items. 5, 10 or 50 percent off from
current price and all promotion will appear in special offer automatically.
20. Order Notification
Notify to appropriate staff when new order available. It displays directly to
staff with sound and message. Based on configuration in FOURLEAF
CLOUD notification service.
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Guest Order
Receiver
21. About us
FOURLEAF aims to transform the way the Hospitality Industry interacts with its
customers.
In the same revolutionary way that the telephone altered the way that businesses
connected with their clients, our mobile and touch software aims to totally transform the
way your company and its clientele interact with each other.
All hotels aim for their guests to have a enjoyable and relaxing stay. With our innovative
software and tablet technology we aim to give your hotel a significant edge over your
rivals. Presented on smart easy to use to screen devices all your services are delivered to
your guests at the touch of a finger.
How we work?
The team
Nattapon Nimakul Nopphadon Natthasorn Nattapat
-Project Manager Jantranapaporn Luangphetngam Kittayapison
& Software Architect -Art Director - Sales Executive -Project Co-ordinator
22. Contact Us
Appsolute Soft Co., Ltd.
1017 Nawamin 14 (Yaek 5) Khlong Chan, Bangkapi, Bangkok Thailand.
Phone: +66(0)2 374 1641 , +66(0)87 718 6776
Email : info@appsolutesoft.com
Reference
[1] ordering method is still required internet connection.