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Design
                                  for
                                  UNICEF




Mobile CAPACITY FOR
DEVELOPMENT in
Guatemala
by Sandra Dávila and Ari Joseph
Design
BACKGROUNd/          for
Context              UNICEF



SPRING 2009
ITP
REGISTORY
blog.registory.org

Sandra Dávila
Andrea Dulko
Ari Joseph
Michelle Mayer
Jonathan Ystad
Design
BACKGROUNd/                 for
Context                     UNICEF




              SUMMER 2009
              Guatemala

              Projects:
              RapidSMS Trials
              RegiStory Research
              Field Visits
Design
BACKGROUNd/                                         for
Context                                             UNICEF



                             Guatemala Mobile Stats as of
                             2007:
                             Total Population: 13 Million*
                             Mobile Phones:
                             1.35 Million Landlines*
                             1.32 Million Internet Users*
 LAGO
 AtitláN
            Guatemala City   10.2 Million Phones*
           Antigua




                             *http://data.un.org/

GUATEMALA
Sites Visited
Design

Goals
                                for
                                UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
Design

OUTCOMES
                                    for
                                    UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
                                MIDWIVES in
                                  San Juan
                                  La LAgoa
Design

OUTCOMES
                                         for
                                         UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
                                Youth in Antigua
Design

OUTCOMES
                                           for
                                           UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
                                      Three Major
                                Telecom Companies
                                     in Guatemala
Design

OUTCOMES
                                           for
                                           UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
                                    RAPIDSMS TRial
                                in GUATEMALA CITY
Design

OUTCOMES
                                                           for
                                                           UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions
                                Old National ID   New National ID

‣Amplify existing uses of
technology
                                          Registory Meeting
‣Augment existing                                with RENAP
                                          (National Registry
infrastructure with new tools                 of Population)
Design

OUTCOMES
                                            for
                                            UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype
mobile systems under field
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
                                  Emergency Alert
                                System, PANAJACHEL
Design

OUTCOMES
                                           for
                                           UNICEF



‣ Document existing
conditions and behaviors
surrounding mobile
technology

‣ Test and prototype                medical CHARTS,
mobile systems under field      San PABLO La Lagoa
conditions

‣Amplify existing uses of
technology

‣Augment existing
infrastructure with new tools
Design
Lessons
Learned
                                   for
                                   UNICEF




The technological balancing act:
helping or hurting?
Design
Lessons
Learned
                 for
                 UNICEF




Assume things!
Design
Lessons
Learned
                                  for
                                  UNICEF




Then be ready to throw out your
assumptions.

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Mobile Capacity for Development in Guatemala

  • 1. Design for UNICEF Mobile CAPACITY FOR DEVELOPMENT in Guatemala by Sandra Dávila and Ari Joseph
  • 2. Design BACKGROUNd/ for Context UNICEF SPRING 2009 ITP REGISTORY blog.registory.org Sandra Dávila Andrea Dulko Ari Joseph Michelle Mayer Jonathan Ystad
  • 3. Design BACKGROUNd/ for Context UNICEF SUMMER 2009 Guatemala Projects: RapidSMS Trials RegiStory Research Field Visits
  • 4. Design BACKGROUNd/ for Context UNICEF Guatemala Mobile Stats as of 2007: Total Population: 13 Million* Mobile Phones: 1.35 Million Landlines* 1.32 Million Internet Users* LAGO AtitláN Guatemala City 10.2 Million Phones* Antigua *http://data.un.org/ GUATEMALA Sites Visited
  • 5. Design Goals for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools
  • 6. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools MIDWIVES in San Juan La LAgoa
  • 7. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools Youth in Antigua
  • 8. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools Three Major Telecom Companies in Guatemala
  • 9. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools RAPIDSMS TRial in GUATEMALA CITY
  • 10. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions Old National ID New National ID ‣Amplify existing uses of technology Registory Meeting ‣Augment existing with RENAP (National Registry infrastructure with new tools of Population)
  • 11. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype mobile systems under field conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools Emergency Alert System, PANAJACHEL
  • 12. Design OUTCOMES for UNICEF ‣ Document existing conditions and behaviors surrounding mobile technology ‣ Test and prototype medical CHARTS, mobile systems under field San PABLO La Lagoa conditions ‣Amplify existing uses of technology ‣Augment existing infrastructure with new tools
  • 13. Design Lessons Learned for UNICEF The technological balancing act: helping or hurting?
  • 14. Design Lessons Learned for UNICEF Assume things!
  • 15. Design Lessons Learned for UNICEF Then be ready to throw out your assumptions.