7. Relationship With
Customer
Social Media
Monitoring Center
Public Customer
Marketing Sales
Relations Service
• Campaign Analysis • Traffic Movement
• Crisis Management • Generate • Handling of
• Brand Awareness • PR with Sponsors Conversation inquiries and Doubts
and Partners • Technical Support
Customer
Engagement
17. #BLAH!
A H! BLAH!
@BL
@B BLAH!
BLAH LA
! H!
H !
B LA LA H!
#B
18. My iPhone 4 always lowers its
internet speed in the second
part of the month EH!
Can we call you to xxxxx389?
Ok!
Our executives will call you,
take care!
I can’t pay my bill on your
website! #MovistarSucks
Is there any way we can help
you?
No, I had to use another
method, your page doesn’t work!
19. My iPhone 4 always lowers its
internet speed in the second
part of the month EH!
Can we call you to xxxxx389?
Ok!
Our executives will call you,
take care!
I can’t pay my bill on your
website! #MovistarSucks
Is there any way we can help
you?
No, I had to use another
method, your page doesn’t work!
20. LO
HyEnLme is
m a
NKY OU !
@ THA THANK YOU!
IA S!
AC
G
THA
R
#THANKYOU!
NK Y
O U! @GRA
CIAS
ANKYOU! RACIAS!
@TH G #