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Technology Analysis - Social Networking as an Avenue for CRM

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Ashley Leonzio
Ashley Leonzio
TecnologíaEmpresariales
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Social networking as a crm tool in the healthcare industry MIS Practicum October 18th, 2010
Introduction
The Features Real time access to customers Enterprise collaboration Brand monitoring Social analytics Connectivity to content feeds Mobile connectivity Behavioral analysis
Maturity and Hype
Benefits and Obstacles
Vendors and Early Adopters
Social Networking in Healthcare
Steps to implement

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Technology Analysis - Social Networking as an Avenue for CRM