Business Solutions manager or Management Consultant Resume

1. Curriculum Vitae – Syeda Asma Fatima
Objective: Seeking a position as Business Solutions Manager/ Management Consultant
Mobile: (965) 5582 8304 Tel: 2563 8362 E-mail: asma1234@gmail.com Nationality: Indian
11 yrs of Experience from Health Solutions Management Consultancy as Quality Assurance &
Planning Manager (2008-To Date), Saudi German Hospitals Group (2006-2008) and Saudi Institute
of Health Services (1999-2006) that includes:
Strategic Planning
 Sets the performance standards (KPI’s) and measurements necessary to ascertain that the goals &
objectives have been met.
 Developed corporate overall goals and strategic direction including short & long-term strategic
plans. Ensures alignment of the BUs strategies and directions with the corporate overall strategy.
 Active member of the Due Diligence Committee and assisting the Managing Director, CFO and the
Divisional Managers in all their activities and submission of Monthly Delivery report to MD.
 Presented areas of improvements to the Board of Directors and CEO during the monthly meeting
and briefed them on the strategic initiatives and opportunities.
Finance and Resource Allocation
 Ensured financial viability of the organization
 Reviewed reports on performance of budget including variance and forecasts for the future.
 Assessed potential risks and oversee development of various mitigation strategies.
 Ensured management follow-up on recommendations made in the annual audit report and took
necessary action based on their feedback.
 Ensured that resources and support are provided for quality monitoring and improvement throughout
the organization.
 The resultant improvements are identified, implemented and communicated to
Management/Governing Board and stakeholders concerned.
Information Systems
 Involved in Implementation as part of the Team for
• Hospital Information System (Wipro) Business Intelligence System (Cognos)
 Developed Indicators relating to
• Patient Safety Clinical Management Financial Performance
• Effectiveness of ERP System at Zain Telecom
• Return on Investment of Information Systems
Administrative & Operational Responsibilities
 Provided administrative support to CEO and Managing Director.
 Maintained close liaison with the Management for Financial allocation and progress.
 Planned, developed and overseen the implementation of strategies for operational management.
 Ensured international standards of quality and services are maintained by all units in order to
maximize customer satisfaction in an atmosphere of high employee morale.
 Set the reporting standards through operational reports and statistical decision making to help
monitor allocation of resources.
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 Managed the Profit & Loss of the hospital and took necessary steps to improve the profitability,
productivity and returns on capital employed through effective strategies.
 Oversees hiring, interviews, training, orientation and development of all staff.
 Monitored and propelled expansion plans in accordance with the Business Plan and set timelines.
 Worked closely in collaboration with Medical Director to facilitate business improvement and patient
care.
Accreditation
 Lead Successfully the JCI Accreditation and Canadian Accreditation.
 Instrumental in Interpreting and implementing quality system standards for all self
assessment teams.
 Established Quality Control Plans and evaluated their appropriateness and practices.
 Documented and implemented the Quality Department policies and procedures.
 Performed Client Needs Assessment Surveys and developed necessary systems based on the
consultation with management.
 Compiled final reports of quality performance indicators from different departments/self
assessment teams and analyzed their validity, improvements and achievements.
 Performed Statistical Data Analysis including preparation of reports to be submitted to Higher
Management and Accreditation agency.
 Managed and coordinated self assessment activities.
 Designed, scheduled and conducted quality review audits as appropriate to the facility or
service.
 Participated in meetings relating to planning, quality, safety and other operational matters
ensuring that technical and quality policies are appropriately followed.
 Reviews submitted department/section policies and procedures manuals according to the method
set by the quality department.
 Followed up the heads of departments / sections in their preparation of the policies and
procedures manuals.
Training
 Identified Training Requirements and prepared annual training calendar. Plan, budget,
schedule, execute, monitor, track & measure all trainings (Operations). Revisit the plan on a half
yearly basis.
 Participated in the planning, development, coordination, and presentation of specific training
and educational programs as appropriate to the quality system needs of the facility.
 Developed and Executed in-house Management & Soft Skills Training Programs.
 Organized Community Education Programs pertaining to:
• Hand Hygiene I Quit Smoking Patient Safety: Partnering with Families
• Patient Safety Goals Work life Balance Infection Control Practices
Education
• Ph. D. in Assessment of Accreditation on Information Systems (Birla Inst of Tech, 2010)
• M. Phil in Hospital & Health Systems Management (BITS Pilani - New Orleans, USA - 2006)
• MBA (IT, Bundelkhand University, India - 2002)
• Bachelor of Mechanical & Automation Engineering (Osmania University, Hyderabad - 1999)
• Registered for CA with Institute of Charted Accounts of India
• Registered for PMP (Project Management Professional)