Turban dss9e ch01

Decision Support and Business Intelligence Systems Chapter 1: Decision Support Systems and Business Intelligence

Learning Objectives ,[object Object],[object Object],[object Object],[object Object]

Learning Objectives – cont. ,[object Object],[object Object],[object Object],[object Object]

Opening Vignette: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Changing Business Environment ,[object Object],[object Object],[object Object],[object Object],[object Object]

Business Pressures–Responses–Support Model

The Business Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business Environment Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Responses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managers actions, continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Closing the Strategy Gap ,[object Object]

Managerial Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mintzberg's 10 Managerial Roles Interpersonal 1. Figurehead 2. Leader 3. Liaison Informational 4. Monitor 5. Disseminator 6. Spokesperson Decisional 7. Entrepreneur 8. Disturbance handler 9. Resource allocator 10. Negotiator

Decision Making Process ,[object Object],[object Object],[object Object],[object Object],[object Object]

Decision making is difficult, because ,[object Object],[object Object],[object Object]

Why Use Computerized DSS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A Decision Support Framework (by Gory and Scott-Morten, 1971)

A Decision Support Framework – cont. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Simon’s Decision-Making Process

Computer Support for Structured Decisions ,[object Object],[object Object],[object Object],[object Object]

Management Science Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Automated Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Automated Decision Making ,[object Object],[object Object],[object Object],[object Object]

Computer Support for Unstructured Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Computer Support for Semi-structured Problems ,[object Object],[object Object],[object Object]

Automated Decision-Making Framework

Concept of Decision Support Systems ,[object Object],[object Object],[object Object]

DSS as an Umbrella Term ,[object Object],[object Object]

DSS as a Specific Application ,[object Object],[object Object],[object Object],[object Object]

High-Level Architecture of a DSS

Types of DSS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business Intelligence (BI) ,[object Object],[object Object],[object Object],[object Object]

A Brief History of BI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Evolution of BI Capabilities

The Architecture of BI ,[object Object],[object Object],[object Object],[object Object],[object Object]

A High-Level Architecture of BI

Components in a BI Architecture ,[object Object],[object Object],[object Object],[object Object]

Styles of BI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Benefits of BI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The DSS–BI Connection ,[object Object],[object Object],[object Object]

The DSS–BI Connection – cont. ,[object Object],[object Object],[object Object]

The DSS–BI Connection – cont. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A Work System View of Decision Support (Alter, 2004) ,[object Object],[object Object],[object Object],[object Object]

Elements of a Work System ,[object Object],[object Object],[object Object],[object Object],[object Object]

Elements of a Work System – cont. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Major Tool Categories for MSS Source: Table 1.4

Hybrid (Integrated) Support Systems ,[object Object],[object Object],[object Object],[object Object]

Hybrid (Integrated) Support Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]

End of the Chapter ,[object Object]

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

Turban dss9e ch01

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