Más contenido relacionado La actualidad más candente (20) Similar a The Service-Oriented Enterprise with ServiceNow (20) The Service-Oriented Enterprise with ServiceNow1. ©
2014
ServiceNow
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1
The
Service-‐Oriented
Enterprise
Georg
Maureder
The
New
Age
of
Service
is
Now
Solu;on
Architect
EMEA
2. ©
2014
ServiceNow
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2
2,200+
Enterprise
Customers
2,100+
Employees
Major
Sites
San
Diego,
Silicon
Valley,
SeaGle,
Amsterdam,
London,
Sydney
ServiceNow
–
The
Enterprise
IT
Cloud
Company
*Expected
2014
Revenues
$13M
$28M
$64M
$128M
$244M
FY12
FY11
FY10
FY09
FY08
$424M
FY13
*$652M
to
$657M
FY14
$139M
Strong
Revenue
&
Growth
PlaTorm
Designed
to
Manage
Service
Rela;onships
in
the
Enterprise
Highly
Secure
and
Available
Enterprise
Cloud
SaaS
Business
Model
Enterprise
IT
Cloud
NYSE:
NOW
$478M
Trailing
12-‐Month
Revenue
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2014
ServiceNow
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8
The
Future
of
Enterprise
IT
IT
Cloud
Line-‐of-‐Business
Infrastructure
Applica;ons
?
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2014
ServiceNow
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9
The
Service
Model
Defined
REQUESTER
PROVIDER
Five
pillars
of
enterprise
service
management
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
10. ©
2014
ServiceNow
All
Rights
Reserved
10
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
Service
Taxonomy:
Defining
and
Classifying
Services
REQUESTER
PROVIDER
14. ©
2014
ServiceNow
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14
Service
Taxonomy:
Service
Designer
• Create
new
services
from
anywhere
• Audited
creaOon
process
• Decentralized
content
administraOon
15. ©
2014
ServiceNow
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15
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
Service
Experience:
Where
Taxonomy
Meets
Systems
REQUESTER
PROVIDER
21. ©
2014
ServiceNow
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Rights
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21
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
Service
Delivery:
From
Workflow
to
OrchestraOon
REQUESTER
PROVIDER
26. ©
2014
ServiceNow
All
Rights
Reserved
26
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
Service
Assurance:
The
Fusion
of
Service
and
Systems
Management
REQUESTER
PROVIDER
28. ©
2014
ServiceNow
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Rights
Reserved
28
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
Service
AnalyOcs:
From
Data
to
InformaOon
REQUESTER
PROVIDER
30. ©
2014
ServiceNow
All
Rights
Reserved
30
REQUESTER
PROVIDER
Service
Experience
Service
AnalyOcs
Service
Delivery
Service
Assurance
Service
Taxonomy
Enterprise
31. ©
2014
ServiceNow
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31
Resumé
The
Service-‐Oriented
Enterprise
How
ServiceNow
can
support
customers
with
defining
a
service
model,
provide
an
end
to
end
service
experience
and
assure
service
delivery
and
analyBcs.