5. ”MARKETS WIN OVER
COMMAND & CONTROL, NOT
BECAUSE OF THEIR EFFICIENCY
AT RESSOURCE ALLOCATION IN
EQUILIBRIUM, BUT BECAUSE OF
THEIR EFFECTIVENESS AT
INNOVATION IN
DISEQUILIBRIUM.”
6. Industrial management
! Value from similarity
! Seek valuable consistency
! Strive for predictability
! Avoid surprises
7. Innovative management
! Value from difference
! Seek valuable inconsistency
! Avoid predictability
! Surprise and delight