1. Organizational Change and Stress Management

3. Forces For Change Workforce Competition World Politics Technology Social Trends Economic Shocks

5. Structure Technology People Structure, Technology, and People as Targets of Organizational Change Organizational Change

6. Resistance to Change Selective Information Processing Fear of the Unknown Force of Habit Need for Security Economic Factors Individual

7. Education and Communication Participation Negotiation Facilitation and Support Coercion Manipulation and Cooptation Overcoming Resistance to Change

8. Action Research Process One: Diagnosis Two: Analysis Three: Feedback Four: Action Five: Evaluation

10. Sources of Innovation Human Resources Structural Variables Organizational Culture

12. Importance Uncertainty What Is Stress? Demands Constraints

14. A Model of Stress Potential Sources Consequences Environmental Factors Organizational Factors Individual Factors Individual Differences Psychological Symptoms Physiological Symptoms Behavioral Symptoms Experienced Stress

15. Individual Stress Management Time Management Social Support Relaxation Training Physical Exercise

16. Organizational Stress Management Organizational Communication Employee Involvement Selection and Placement Job Redesigning Wellness Programs Goal Setting