For the sole purpose of educating first time travellers about the basic flight procedures.

1. www.company.com

2. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Travel Agency and Tour Operations
 Counter
Counseling
 Reservations
 Fare
Calculations
 Ticketing
 Documentation
 Contracting
 Costing
 Quotation
 Reservation
 Operations
 Accounting
 Evaluation

3. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Travel Agency and Tour Operations
 Counter
Counseling
 Reservations
 Fare
Calculations
 Ticketing
 Documentation
 Contracting
 Costing
 Quotation
 Reservation
 Operations
 Accounting
 Evaluation

4. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
What is Flight Itinerary Planning?
 A number of suitable flights are
selected to conform with the
passenger’s desired travel plans
 Starting from the point of origin to
the destination or destinations to be
visited in the desired sequence or
right order.

5. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
3 B`asic Rules to follow in FIP:
 Avoid Crisscrossing
 Avoid Backtracking
 Remember that the less carriers
used, the better

6. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
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10. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Reservations
 Are advanced requests for available space or
services at sometime in the future.
 Manual or automated

11. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Manual Reservations
 Phone-in contact with the supplier for the initial request
 Regular follow up for confirmation
 Finalization through manual issuance of ticket

12. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Booking and Reservation Procedures
and Conditions
 The conditions to keep in mind are: option
dates, cancellation penalties, amendment
policies, cut-off period, deposit payments and
revisions.

13. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Option date
 Date preset by the supplier, by
which time the TA/TO must firm up
or cancel a confirmed reservation.
Cancellation penalties
 These are levied by the supplier
when confirmed reservations are
cancelled.

14. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Amendments
 Change of dates for a specific
reservation
Revisions
 Changes in number of seats, beds,
rooms reserved or changes in the
passenger’s names.

15. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Basic Procedure in Voice
Communication (TA-Airline Supplier)
 Identify yourself.
 Identify receiver.
 State purpose of call.
 Specify number of seats.
 Give date(s), sector(s), flight(s), class.

16. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Basic Procedure in Voice
Communication (TA-Airline Supplier)
 Give passenger(s) name, initial, title and contact
number
 Specify special requirements.
 Action check.

17. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Booking Card

18. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT