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Consumer Protection Act: Rights and Redressal Mechanisms

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The document discusses consumer protection in India. It defines a consumer, outlines the need for consumer protection, and summarizes key Indian legislation on the topic, including the Consumer Protection Act of 1986. The Act established a three-tier system of consumer disputes redressal agencies at the district, state, and national levels to address consumer complaints. It also outlines consumers' rights and the process for filing a complaint seeking remedies such as replacing defective products.

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CONSUMER PROTECTION : (STRIVING TOWARDS MAKING THE CONSUMER A KING) PRESENTED BY: SUBMITTED TO: AYUSHI GUPTA GAUTAM SIR MBA HIMCS SEM –II SECTION-A HIMCS
CONSUMER :MEANING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONSUMER PROTECTION : CONCEPT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONSUMER PROTECTION: NEED ASSESSMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
CONSUMER PROTECTION: GOVERNMENT LEGISLATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONSUMER PROTECTION ACT,1986 ,[object Object],[object Object]
RIGHTS OF CONSUMERS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
WHO CAN FILE A COMPLAINT ,[object Object],[object Object],[object Object],[object Object]
WHAT CONSTITUTES A COMPLAINT ,[object Object],[object Object],[object Object],[object Object]
CONSUMER PROTECTION COUNCILS ,[object Object]
CENTRAL CONSUMER PROTECTION COUNCIL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
THE STATE CONSUMER PROTECTION COUNCIL ,[object Object],[object Object],[object Object],[object Object]
THE DISTRICT CONSUMER PROTECTION COUNCIL ,[object Object],[object Object],[object Object]
CONSUMER DISPUTES REDRESSAL AGENCIES ,[object Object]
CONSUMER PROTECTION: AMOUNT OF FEE S.NO. TOTAL VALUE OF GOODS OR SERVICES AND THE COMPENSATION CLAIMED AMOUNT OF FEE 1. 2. 3. 4. 5. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NIL 100 200 400 500 STATE COMMISSION 6. 7. - Above twenty lakh and upto fifty lakh rupees - Above fifty lakh and upto one crore rupees 2000 4000 NATIONALCOMMISION 8. - Above one core rupees 5000
HOW TO FILE A COMPLAINT ,[object Object],[object Object],[object Object],[object Object],[object Object]
REMEDIAL ACTIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SUGGESTIONS LEADING TO BETTER CONSUMER PROTECTION ,[object Object],[object Object],[object Object],[object Object]
THANK YOU

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Consumer Protection Act: Rights and Redressal Mechanisms

  • 1. CONSUMER PROTECTION : (STRIVING TOWARDS MAKING THE CONSUMER A KING) PRESENTED BY: SUBMITTED TO: AYUSHI GUPTA GAUTAM SIR MBA HIMCS SEM –II SECTION-A HIMCS
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