1. Please note that all the information collected will be held confidential and only the cumulative result
will be used in the assignment.
Please put check (√) mark for your desired response to the following questions:
Q1 - Are you currently a student or an employee of Monash University?
□ Yes, I am a student of Monash University.
□ Yes, I am an employee of Monash University.
□ No, I am neither a student nor employee of Monash University.
Q2 – Have you ever been a student or an employee of Monash University?
□ Yes, I was a student of Monash University.
□ Yes, I was an employee of Monash University.
□ No, I was neither a student nor employee of Monash University.
Q3 – Please select the response that best describe you with regard to membership of a fitness,
health or sports club membership.
□ I am member of fitness, heath or a sports club and I have frequently visited the club in last 3
months.
□ I am member of fitness, heath or a sports club but I haven’t visited the club in the last 3 months.
□ I am not a member of any fitness, heath or a sports club.
Q4 – Are you a member of Monash Sport?
□ Yes
□ No
Q5 – Were you aware that Monash Sports offer fitness and health services to general public?
□ Yes
□ No
1

2. Q6 – Please rank following statements to best describe your opinion using scale of 1 to 5 where 1
means strongly agree, 2 means agree, 3 means neither agree nor disagree, 4 means disagree and
5 means strongly disagree. There is no right or wrong answers, we are only interested in your
opinion on the following statements:
Please put check (√) mark for your desired response to the following statements:
(1) (2) (3) (4) (5)
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
disagree
□ □ □ □ □
1. Lower price is an important consideration for
me to select fitness, heath or a sports club
□ □ □ □ □
2. Convenience to reach is an important
consideration for me to select fitness, heath or
a sport club
□ □ □ □ □
3. A known brand is an important consideration
for me to select fitness, heath or a sports club
□ □ □ □ □
4. High quality of service is an important
consideration for me to select fitness, heath or
a sports club
□ □ □ □ □
5. A large number of facilities offered under one
roof is an important consideration for me to
select fitness, health or a sports club
□ □ □ □ □
6. Qualification of trainers is an important
consideration for me to select fitness, health or
a sports club
□ □ □ □ □
7. High quality of equipment provided is an
important consideration for me to select
fitness, health or a sports club
□ □ □ □ □
8. Better environment is an important
consideration for me to select fitness, health or
a sports club
□ □ □ □ □
9. Number of additional services (i.e. cafeteria,
lockers, changing rooms etc.) is an important
consideration for me to select fitness, health or
a sports club
□ □ □ □ □
10. Extended operating hours is an important
consideration for me to select fitness, health or
a sports club
2

3. Q7 – Please respond to the following question only if you are an existing member of Monash
Sport.
Rank following statements to best describe your opinion using scale of 1 to 5, where 1 means
strongly agree, 2 means agree, 3 means neither agree nor disagree, 4 means disagree and 5
means strongly disagree. There is no right or wrong answers, we are only interested in your
opinion on the following statements about MONASH SPORT:
Please put check (√) mark for your desired response to the following statements:
(1) (2) (3) (4) (5)
Strongly Agree Neither Disagree Strongly Don’t
agree agree nor disagree know
disagree
□ □ □ □ □ □
1. Monash Sport offers tangible evidence
of the quality of its services (i.e.
through good environment and well
maintained equipment etc.)
□ □ □ □ □ □
2. Monash Sport have modern-looking
equipment
□ □ □ □ □ □
3. Personnel and communication material
of Monash Sport appear attractive
□ □ □ □ □ □
4. Monash Sport is dependable as it
provide services “right” the first time
□ □ □ □ □ □
5. The services are delivered “on-time”
□ □ □ □ □ □
6. Monash Sport informs when and how
the services will be performed
□ □ □ □ □ □
7. Employees of Monash Sport seem
willing to assist
□ □ □ □ □ □
8. Monash Sport instills a feeling of
confidence and security
□ □ □ □ □ □
9. Employees of Monash Sport are
courteous
□ □ □ □ □ □
10. Employees of Monash Sport have
enough knowledge to answer the
specific questions
□ □ □ □ □ □
11. Monash Sport is sensitive to unique
needs of the customers
□ □ □ □ □ □
12. Monash Sport serve best interest of its
customers
3

4. Q8 – Please respond to the following question only if you are an existing member of Monash
Sport.
How likely are you to recommend Monash Sport to a friend? Please score on a scale of 0 to 10
where 0 means that you will not recommend Monash Sport to a friend and 10 means you will
definitely recommend Monash Sport to a friend. You can use any number from 0 to 10 to express
your opinion.
□0
□1
□2
□3
□4
□5
□6
□7
□8
□9
□ 10
4