Baker Goodchild in 2013 - Direct Mail Infographic. As a leading, ISO accredited Birmingham mailing house, Baker Goodchild are able to provide no fuss and fast turnaround Direct Mail Fulfilment, Print Management, Bulk Postage, Mail Personalisation & Data Processing services. www.bakergoodchild.co.uk

1. Mailing experts since1995, Baker Goodchild are an
experienced team that are truly passionate about print, mail & postage solutions.
Privately owned by our management, we have over 19 years of experience providing
reliable, mailing services to businesses throughout the
UK and overseas.
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STATISTICS FROM CUSTOMER DEjIIGHT SURVEYS 2013
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Are likely to use Baker The survey asked customers to
lOOa OO,iflOGoodchild in the future rank service aspects between
.,,,,,,,,___,,,,,,, 1 and 6 where
1=extremely dissatisfied and 6= extremely satisfied. Here are the results:
Flexibilityto effect anynecessaryadditions&
changesrequested
Handlingyour mail
Initialresponsivenessto queriesorcomplaints
Transparency(open& accountable)
Acceptableresolutionof discrepancies
Availabilityof staff throughe-mail/telephone
Booking&jobturnaroundresponsetimes
Invoicing(clarih/ accuracy& timeliness)
Overallservicereliability
Understandingyourrequirements
Distributingyour mail
Producingyourmail
Speedynotificationof discrepancies
Deliveringto agreedservice& specification
Overallaverage
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our customerseresaidiftheywerelikelyto useour services
inthe futureandlOOO/Osaidyes.
Some grout comments we've hod
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of people like to
receive mail telling
them about new
offers.
of people
welcome mail that
rewards their
loyalty
of consumers like love direct mail
that rewards their
loyalty.
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KeyBueineee
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96%conversionrateof customersquotationsto order
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10%of jobs dueout in 3-4 daysfrom notice SW
80/ooflobs due outin 5+ daysfrom notice gill
35ooincreasein turnoverfrom2013eeeeeee
being informed of
special offers via
the mail
www.bakergoodchild.co.uk