2. Obregón City, México
Ciudad Obregon is the second largest city in the State of
Sonora after the capital Hermosillo. Located only 525km
from the Arizona border of USA we have a population of
around 400,000 people.
Although a young City in terms of age, Ciudad Obregon
is the agricultural heart of the state of Sonora. The 19th
century marked the beginning of what has now become
one of the most technologically advanced cities in the
north of Mexico, leading the way in developing and
advancing agricultural science and technology.
Obregon is the only city in Mexico that is connected to
Wi-Fi internet in its totality. Companies like Telmex,
Bestel and Metrocarrier provide a robust
telecommunications infrastructure such as fiber optics,
broadband internet, T1 data lines, etc.
3. Obregón Demographics
Population
Total 409,310
Male 202,700
Female 206,610
Median Population Age (years) 25
Education
High School Institutions 36
High School Students 15,615
High School Graduates 3,940
Higher Education Institutions 24
Higher Education Students 15,826
Higher Education Graduates 55,001
4. INFEMOV Overview
Opened in January 2010.
Servicing US and Latino markets
Spanish and English operations
Located in the Ciudad Obregón Technology Campus
Obregon Current
Square Footage 738
Production Seats 100
Current Employees 170
Employees at Capacity 200
6. Local Workforce
Local talent pool minimizes staff turnover
and having a local workforce reduces overall
labor cost.
• Literacy 99%
• 100% of call center services workforce are
Mexicans, of which 85% are women.
• 80% of secondary school graduates on to
earn a bachelor degree.
• 95% of workforce are under 30 years old
7. INFEMOV Candidate Pipeline
An average of 50 Applicants
consistently in the pipeline
month-over-month
Targeting Customer Service and
Sales hiring profiles
Referrals
49%Field
Recruitem
ent
38%
Radio
13%
8. Excel Consultores (Excel Consultans)
INFEMOV has a joint venture with Excel, which is an agency
that support most of all the infemov´s human resources
tasks. Excel is the #1 Provider of the federal Government of
Mexico in the administrative area according to Consultoria
Magazine 2014. http://www.excel.com.mx/english/
9. TECHNOLOGY
Recordings
Software IPPBX-Asterisk-Elastix
CTI
Automatic Dialing
CHAT
Online quality monitoring
Management Tickets
IP and Digital Telephony
UPS emergency plants
50,100 Upload-Down Dedicated Internet
Private links
Capture application and Reports
State-of-the-Art Technology & Security Protect the Customer Experience
10. ELECTRICITY FACILITIES
Supplier:
CFE- Federal Electrical Commission
Electrical Characteristics of the Building
• Medium electric voltages
• 110 Volts
• 60 Hertz
Others:
• Our building has an underground
direct connection with electric
substation CFE located 4.8 km from
the building.
16. Our advantage of being located in Mexico, we are able to provide call center
services at competitive prices that are not found in other countries.
Our competitive price structures are customized based on the following factors :
Terms of the contract.
Call volumes .
Type of program.
Skill level required by agents .
The complexity of the projects .
We will be delighted to hear your Call center needs in order to present you an
economical proposal that will fit in your budget and it will give you excellent
results with your customers.
Tell us your Project
17. ALBERTO FLORES CHONG
Chief Executive Officer
aflores@infemov.com.mx
CONTACT US
BENJAMIN R. BARCELO CAZARES
Project Manager
bbarcelo@infemov.com.mx
DIANA M. WOLLER PEREZ
Administrative Coordinator
dwoller@infemov.com.mx
Office phone
+52 6444 108967
