HADSL FirM takes the drudgery out of user identity provisioning and management by automating your business processes and letting you delegate the right tasks to the right people. By automating your processes, onboarding, offboarding and changing users will all be configured correctly, first time, every time. With audit trails and requester / approver workflows you know who did what and with support for SPML and other automated feeds you might not need to load the Admin Client ever again! Automatically manage Traveler mobile devices as well as Active Directory users too!

1. BCCon 2014
Copyright
©
HAD
So0ware
Ltd.
2014
Roy and Tony Holder | hadsl
www.hadsl.com
How to improve service and security
while reducing costs.

2. Copyright
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HAD
So0ware
Ltd.
2014
What do we do?
!2
Automate your
Leavers and
Joiners
processes.
Active Directory
Synch and User
Creation
Delegate to
Service Desk or
HR
And much, much more...

3. Copyright
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HAD
So0ware
Ltd.
2014
Managing Users in IBM Domino
The Issues
No audit trail
No business process around user management
No approval mechanism
No reporting
No Quality of Service data
No security (not at a granular level!)
The Domino Admin Client is complicated

4. Copyright
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HAD
So0ware
Ltd.
2014
Managing Users in IBM Lotus Domino
The Issues
No Integration with Active Directory or Blackberry
No automated control for Traveller (coming soon!)
No Automation – manual processes lead to errors
No way to delegate authority
Expensive resources needed for simple tasks
Two tier problem resolution
Service desk take the call
Domino Admins fix the problem

5. Copyright
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HAD
So0ware
Ltd.
2014
Demo

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HAD
So0ware
Ltd.
2014
What does FirM deliver?
Timely processing of standard service requests
This is critical to Quality Of Service delivery
First time resolution of problems
Your Service Desk can resolve issues without the
need to refer to Domino Admins reducing overhead
and time to resolution

7. Copyright
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HAD
So0ware
Ltd.
2014
What does FirM deliver?
Audit and reporting system delivers:
Data on the volume of standard service requests
This is critical for capacity management
Audit capability for compliance
Who created / deleted / authorised transactions
FSA, SOX etc. require this information
Delegation
The right resource doing the right task

8. Copyright
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HAD
So0ware
Ltd.
2014
A Customer Perspective
!
!
!
Mr. Paul Mooney
Bluewave
!8

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HAD
So0ware
Ltd.
2014
In Summary…
FirM will let you
Automate
Integrate
Control
Report
Track
Delegate
And Secure
Your user service requests.

10. Copyright
©
HAD
So0ware
Ltd.
2014
In Summary…
Which lets you...
Reduce costs
Manage Quality Of Service Delivery
Meet Audit and Compliance Requirements
Attain First Time Problem Resolution
Deliver Consistent Services
So you can get it…
Right. First time, every time.

11. Copyright
©
HAD
So0ware
Ltd.
2014
Thank you!
Any questions?