1. Embedding BCE
through Business
Process Improvement
and Internal Engagement
John Burke

2. The Embedding BCE Project
 Identify the key business processes and
system implications
 Produce case studies and Development Plans
 Produce an infoKit to help others do the same
 Develop the understanding and role of central
functions in supporting BCE operations

3. The Project Methodology
 One-to-one interviews
 Impartial, open and frank discussion
 How BCE is supported by core business
functions and processes
 Balance of agenda
 Perceptions not necessarily reality
 Case study production

4. Self-Evaluation Exercise
 Half-Day discussion-based workshop
 Workbook tool based on EFQM Beta Model
 A managed conversation
 Scoring - dealing with pockets of good/less
good practice
 Strengths, weaknesses, areas for
improvement

5. Development Plans
 Prioritisation of Areas for Improvement
 Identifying resources and risks
 Meshing with existing development work
 Work in progress

6. Structure
 Policy and Strategy
 Processes and Systems
 Partnerships and Resources
 Roles and Skills
 Customer Perceptions
 Key Performance Results

7. Outcomes
 The Embedding BCE infoKit
 The downloadable Self-Evaluation Workbook
 A one-day event based on the methodology
and findings to promote benefits of a review to
institutions
 A source of impartial guidance and facilitation
to institutions wanting external involvement