This document discusses communication styles and skills. It covers verbal and nonverbal communication, including body language cues. The three main communication styles are aggressive, passive, and assertive. Effective listening skills include clarifying, reflective listening, showing empathy, and providing encouragement. Speaking skills emphasize using "I" messages to describe how an event made you feel rather than blaming others. Nonverbal communication conveys much through gestures, facial expressions, and body positioning.

2. We communicate with people
everyday.
- Verbal
- Non Verbal/Body Language
- Listening
- “I” Messages

3. COMMUNICATION STYLES
• Aggressive- overly forceful, pushy, or hostile.
• May involve bullying or intimidation
• Don’t pay attention to others’ thoughts, feelings, or
needs.
• Passive- unwilling or unable to express thoughts
and feelings in a direct or firm manner
• Putting others needs in front of your own
• Dislike conflict/ go out to the way to avoid conflict
• Assertive- express views clearly and respectfully
• Standing up for your rights and beliefs while respecting
those of others
• Negotiating and compromise

4. So
what?

5. NONVERBAL COMMUNICATION
• Body Language: nonverbal
communication through gestures, facial
expressions, behaviors, and posture.
• Sometimes WHAT we say isn’t important
as HOW we say it.
• Everything we do sends a message!

6. WHAT DIFFERENT NONVERBAL CUES MEAN
Crossed Arms Mirroring
 Closed off. Implies resistance.  Shows interest. You find the
Not listening or interested. speaker favorable.
A nose rub Forward lean/decrease in
 Linked with deception. Could backwards lean
mean you’re lying or trying to hide  Indicates positive sentiment and
the truth. interest.
A barrier Eye Contact
 You’re too close. Back off.  Shows interest, attention, and
involvement.
A hand placed under the chin
 Contemplative. Making a decision. Raised Eyebrow
Feet pointed toward the door  May indicate skepticism or
interest, depending on how it is
 Ready to leave. The feet are the done.
most honest part of the body.
What direction are they facing? Avoiding Eye Contact
 dishonesty or discomfort
A back of the neck scratch
 Concerned or have questions.

7. PARTNERSHIP QUESTIONNAIRE ACTIVITY

8. LISTENING SKILLS
Active Listening: paying close attention to what someone is saying and
communicating.
4 Listening Skills
Clarify
Reflective Listening
Empathy
Encouragement

9. 4 LISTENING SKILLS
Clarify
• Ask questions. Make sure you understand what the speaker is saying. Check
for understanding.
Reflective Listening
• “So what you’re saying is…” Rephrasing or summarizing.
Empathy
• Show other person you relate to their feelings. Don’t pass judgment on the
speakers attitudes or actions.
Encouragement
• Signs you are followingwhat the speaker is saying and listening to them.
Face the speaker and make eye contact. Nod or make comments: “I see”,
“Go on”.

10. SPEAKING SKILLS
• “I” Message: a statement that focuses on
your feelings rather than someone else’s
behavior.
• Replace “You” messages with “I”
messages

11. “I” MESSAGES
3 Ingredients
• Event
• Consequence of the event
• Feeling
• How that event made you feel?