2. We communicate with people
everyday.
- Verbal
- Non Verbal/Body Language
- “I” Messages
- Listening

3. COMMUNICATION STYLES
Passive
Aggressive
Assertive

4. PASSIVE COMMUNICATION CHARACTERISTICS
Passive- unwilling or unable to express thoughts and
feelings in a direct or firm manner
• Blushes when someone looks his/her way
• Agrees with EVERYONE.
• Buys from every door-to-door salesman
• Uses phrases like “A person I know said” or “They say”
• Takes the blame for anything that happens
• Makes other feel guilty by letting them walk all over him/her
• Apologizes often in conversation
What’s it like to communicate with someone like this?

5. AGGRESSIVE
Aggressive- overly forceful, pushy, or hostile.
• Tells others what he/she wants and then talks them into it
• Blows his/her stack when anyone disagrees
• Rams his/her opinions down other people’s throats
• Demands an explanation for other people’s behavior, such as “Why do
you have to…”
• Very Critical of others
• Listens by interrupting
• Must be in charge
• Gets even with sarcasm
Know anyone like this? How easy is it to be around them?

6. PASSIVE AND AGGRESSIVE COMMUNICATION

7. ASSERTIVE
Assertive- express views clearly and respectfully
• Buys only what he/she needs from door-to-door salesmen
• States his own opinion matter of factly
• Negotiates and makes compromises when needed
• Smiles frequently
• Takes credit when credit is due
• Does not NEED to win an argument
• Can admit if he/she is wrong
• Cooperates well with others
• Listens when others speak
Of the three types, assertive communicators are most successful. How
come?

8. So
what?

9. CONSTRUCTIVE VS. DESTRUCTIVE
COMMUNICATION

10. NONVERBAL COMMUNICATION
• Body Language: nonverbal
communication through gestures, facial
expressions, behaviors, and posture.
• Sometimes WHAT we say isn’t important
as HOW we say it.
• Everything we do sends a message!

11. NON VERBAL CUES ACTIVITY

12. WHAT DIFFERENT NONVERBAL CUES MEAN
Crossed Arms Mirroring
 Closed off. Implies resistance.  Shows interest. You find the
Not listening or interested. speaker favorable.
A nose rub Forward lean/decrease in
 Linked with deception. Could backwards lean
mean you’re lying or trying to hide  Indicates positive sentiment and
the truth. interest.
A barrier Eye Contact
 You’re too close. Back off.  Shows interest, attention, and
involvement.
A hand placed under the chin
 Contemplative. Making a decision. Raised Eyebrow
Feet pointed toward the door  May indicate skepticism or
interest, depending on how it is
 Ready to leave. The feet are the done.
most honest part of the body.
What direction are they facing? Avoiding Eye Contact
 dishonesty or discomfort
A back of the neck scratch
 Concerned or have questions.

13. WHY ARE NON VERBAL SKILLS IMPORTANT?

14. SPEAKING SKILLS
• “I” Message: a statement that focuses on
your feelings rather than someone else’s
behavior.
• Replace “You” messages with “I”
messages

15. “I” MESSAGES
3 Ingredients
• Event
• Consequence of the event
• Feeling
• How that event made you feel?