1. Building a better mousetrap
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2. Alan Hart
Manager, Marketing and Sales Support
Howard Holder
Operations Manager, Dialer Operations
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3. Market trends and
challenges
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4. Neptune’s solution
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5. What it means for you
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6. 1. Better voice quality
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7. Upgraded language
capabilities
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8. Database of 6,500
pre-recorded names
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9. Realspeak Text-to-Speech
voice licenses
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10. ENGLISH FRENCH
ENG. ENG. ENG. ENG. ENG. ENG.
AMERICAN AUSTRALIAN BRITISH INDIAN SCOTTISH S. AFRICAN FR. CANADIAN FR. FRANCE
          
TOM SAMANTHA LEE KAREN DANIEL SERENA SANGEETA FIONA TESSA FELIX JULIE SÉBASTIEN THOMAS VIRGINIE
SPANISH CHINESE ITALIAN
TIWANESE
BASQUE CATALAN SP. MEXICAN SP. SPAIN CANTONESE MANDARIN MANDARIN ITALIAN
        
ARANTXA NÚRLA JAVIER PAULINA DIEGO MONICA SIN-JI MEI-LING YA-LING PAOLO SILVIA
PORTUGUESE GERMAN DUTCH HINDI RUSSIAN ARABIC
PORTUGUESE BRAZILIAN GERMAN BELGIAN DUTCH DUTCH HINDI RUSSIAN ARABIC
         
JOANA RAQUEL YANNICK STEFFI ELLEN XANDER CLAIRE LEKHA MILENA MAGED
OTHER CZECH DANISH DUTCH FINNISH GREEK HUNGARIAN INDONESIAN
LANGUAGES… JAPANESE KOREAN NORWEGIAN POLISH ROMANIAN SWEDISH THAI
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11. 2. Compliance issues
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12. Subscription and
Preference Manager
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13. Reduce exposure to risk
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14. Keep customer data up to
date
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21. THE ALLIED GROUP OF COMPANIES building a better mousetrap 21

22. Appointment reminders
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23. Overdue payments and
collection calls
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24. Emergency notifications
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25. Sales and marketing
campaigns
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26. Fraud notifications
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27. Order status updates
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28. 3. Feedback and analysis
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29. Enhanced web reporting
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30. Get better insight into your
campaigns
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31. Easy to use
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32. Sort and filter capabilities
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33. View historical trends
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37. 4. Data quality
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38. Enhanced data services
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39. Better data produces
better campaigns
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40. Merge and format
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41. Scrub for updates and
data appending
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42. 5. Combine IVC with other
channels
trends and challenges
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43. Hosted dialer
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44. Faster transfers and real-
time agent presence
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45. Greater flexibility in
network topology
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46. Direct mail solution
trends and challenges
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47. Better analysis of all your
campaign channels
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48. Integrate direct mail with
IVC for multiple touches
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49. Improve campaign design
and efficiency
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50. Questions
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51. Howard Holder
howard.holder@neptuneinnovations.com
905.943.2392
Tiziana Angelillo
tiziana.angelillo@neptuneinnovations.com
905.513.3464
Alan Hart
alan.hart@neptuneinnovations.com
416.649.3238
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52. Thank you
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