1. The BIG Question – Toilets at Delhi Metro
Ashish Bhasin, Ashish Dubey,
Benz Thomas, Pratik Sharma, Vivek Sharma
Image courtesy: mmagallan from www.sxc.hu

2. Contents
• Introduction
– Delhi Metro
– Toilet Issue & Delhi Metro
• Scope of the study & work plan
– Questionnaire parameters
– Analysis of the survey
– Commuters perspective on the issue
• Recommendations to Delhi Metro

3. About Delhi Metro
Delhi Metro – Lifeline of the city
Serving people in Ever expanding
Clean commuting
NCR network
► Currently serving ► Network of six lines ► Certified by the UN
Delhi, Gurgaon, ► Total length of 189.63 as first metro rail
Noida and Ghaziabad kms and rail-based
► More than 2,700 trips ► 142 stations system in the world
daily to get ‘carbon
► 35 are
► Between 6:00 and
credits for reducing
underground
23:00 greenhouse gas
► 5 are at-grade
emissions’
► rest are elevated

4. Delhi Metro - Toilet Issue
Increasing network
► Delhi Metro is continuously increasing its network (more destinations)
► More and more people are taking to the Delhi Metro for commuting from
one end of the city to another
Commuting time & weather
► Travel time for the people has decreased, the average time spent within the
metro network has increased
► Extreme weather conditions in Delhi
Necessity for an accessible toilet facility in the Delhi Metro
Network

5. Toilet Issue - Timeline
• PIL in Delhi High Court for providing of toilets in Delhi Metro
• Delhi High Court directs DMRC to permit use of Metro staff toilets
2007 at Mandi House, Vidhan Sabha, Chawri Bazaar and Civil Lines
• Delhi High Court throws out PIL for toilet facility in Delhi Metro
• Directs them to approach Delhi Metro
2009
• Satish Kumar Sharma, challenges Delhi High Court order
• SC notice to Delhi Metro over lack of toilets
2012

6. Scope of the study
Surveying the following parameters from the Metro Commuters
(43% face to face and 57% online)
Age, Gender? Should toilets be there?
Other facilities? Survey Payment structure?
Frequency of usage? Location of the toilets?

7. Survey Analysis – Need for a toilet
35
• Foremost reason - 30
Increase in the Delhi 25
Metro network 20
15
10
• Travelling more and
5
more kilometres to
0
reach their destination

8. Survey Analysis – Location of the toilet
• Maximum commuters Outside the
station
want the toilet within the premises but
within the
boundary
station premises Wall
On the
platform
18% 21%
• Cleanliness perspective
- Interesting observation Within the
Within the
is that this set of people premises but
station
premises on
away from
wanted the location to the station
the station
floor
floor/platform
be within the premises 21%
of the main station but 40%
away from the station
platform

9. Survey Analysis - Payment options
• An interesting insight
that was found from the
survey was the fact that
people wanted to pay for Free
using the facility
28%
• A pay per use model
was propagated by 61% Pay per
of the respondents use
• A mere 28% wanted the Incorpor 61%
toilet facility for free ated into
the
token
money
11%

10. Survey Analysis – Classification of
respondents
Less than 18 18-30
30-60 60+
7% 9%
Female
38%
26%
Male
62%
58%
Age wise classification Gender wise classification

11. Recommendations to Delhi Metro
Rail Corporation (DMRC)
• Go in for a PPP model for execution and maintenance of toilets
PPP model for • Provide space and infrastructure for these facilities
1 toilets at the • Maintenance and toll collection should be hived off to a 3 rd party
station
• This insight comes from the fact that 72 percent of commuters are willing
to pay to use these facilities
Pay per use toilet • The payment for usage of the toilet facilities should be as a pay per use
2 model model
• Incorporating it into the token money will cause immense displeasure
among the commuters
Specific • The toilet facilities should be located within the station premises but
3 location of the beyond the actual platform
toilet facility • This will ensure cleanliness of the station premises and also be
convenient for people because they no more have to exit the station for
this activity

12. Dhanyawaad