Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.

1. Rapid rapport Verbal Technology to Build Chemistry FAST Silicon Valley Code Camp 1 Slide Deck: © 2010 B. Maloney

2. Increase communicationeffectiveness up to 5x What you get: Silicon Valley Code Camp 2 Slide Deck: © 2010 B. Maloney

3. Once upon a time, in a Silicon Valley startup, there was a Program Manager… Silicon Valley Code Camp 3 Slide Deck: © 2010 B. Maloney

4. …the startup brought in a new CTO… Silicon Valley Code Camp 4 Slide Deck: © 2010 B. Maloney

5. a Silicon Valley Code Camp 5 Slide Deck: © 2010 B. Maloney

6. ABOUT My path How to reach me: at the end Silicon Valley Code Camp 6 Slide Deck: © 2010 B. Maloney

7. Mechanical Engineer by trainingControls > Automation > UN*X… Silicon Valley Code Camp 7 Slide Deck: © 2010 B. Maloney

8. …UN*X > Program, Product & Business Mgt Silicon Valley Code Camp 8 Slide Deck: © 2010 B. Maloney

9. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority Neuro Linguistic Programming Practitioner Healthy Chocolate Coach Silicon Valley Code Camp 9 Slide Deck: © 2010 B. Maloney

10. I’ve got good news & bad news Silicon Valley Code Camp 10 Slide Deck: © 2010 B. Maloney

11. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 11

12. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 12

14. How: Applying to Agile|Scrum

15. What’s Behind This: Get the Abstraction

16. Summary & ResourcesSilicon Valley Code Camp Slide Deck: © 2010 B. Maloney 13

17. WHY = FIRST IMPRESSIONS MATTER Before Confirmation Bias Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 14

18. Does the 1st 60 seconds really matter? Silicon Valley Code Camp 15 Slide Deck: © 2010 B. Maloney

19. Ever had a telemarketer call? Silicon Valley Code Camp 16 Slide Deck: © 2010 B. Maloney

20. & you asked to hear more? Silicon Valley Code Camp 17 Slide Deck: © 2010 B. Maloney

21. Even socially Silicon Valley Code Camp 18 Slide Deck: © 2010 B. Maloney

22. Confirmation Bias Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 19

23. HOW: APPLYING TO AGILE|SCRUM Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 20

24. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 21 Tone, Pitch Tempo: Speed & Cadence Timbre Volume

25. Translating into (Agile) Practice Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 22

26. 7% Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 23

27. 35+% Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 24

28. 55% Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 25

29. 5x? Or 10x? What if teams increase communication effectiveness by even half this? Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 26

30. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 27

31. THE TIP? LOWER UNCONSCIOUS BARRIERS Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 28

32. The Principle Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 29

33. Build Rapport: Offer similar patterns Tonality (35+%!) Words (7%): keys to how people represent information – another talk Physiological (55%!) Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 30 ---------------------

34. Pair off: Mirroring & Matching Keep statements short (get multiple practice exchanges) Person A: State an insight from this or another source today Person B: Respond using similar verbal behaviors Switch roles at signal Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 31 Tone, Pitch Tempo: Speed & Cadence Timbre Volume

35. Participant Insights: Verbal Mirroring & Matching Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 32

36. WHAT’s BEHIND THIS? Get the Abstraction Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 33

37. It began in the Santa Cruz Mountains… Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 34

38. Virginia Satir’s Change Model Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 35

39. Principle: Success Leaves Footprints Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 36

40. NLP Model of Communication Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 37 Mind processes~134 bps in groups of 7 +/- 2 “chunks” 2B bps info Delete Distort Generalize

41. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 38

42. Pair off: Mis-Matching Keep statements short Person A: State an insight from this or another source today Person B: Respond using VERY DIFFERENT verbal behaviors Switch roles at signal Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 39 Tone, Pitch Tempo: Speed & Cadence Timbre Volume

43. Participant Insights: Verbal Mis-Matching Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 40

44. SUMMARY Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 41

45. Two types of students Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 42

46. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 43

47. Silicon Valley Code Camp 44 Slide Deck: © 2010 B. Maloney

48. DECIDE: Which TYPE are you? Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 45

49. Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!) Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 46

50. Building Rapport Lowers Unconscious Barriers Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 47

51. 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre Volume Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 48

52. Resources Seminal Work:Richard Bandler & John Grinder,Frogs into Princes For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries) Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 49

53. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch @berniemaloney linkedin.com/in/berniemaloney Silicon Valley Code Camp 50 Slide Deck: © 2010 B. Maloney

54. FIN UtProsim. Namaste. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 51

55. Silicon Valley Code Camp Slide Deck: © 2010 B. Maloney 52