SlideShare a Scribd company logo

Moments Of Misery

•
•
Bhavana Agarwal
Bhavana Agarwal
BusinessTechnology
1 of 13
Moments of Misery
[object Object]
[object Object],[object Object]
[object Object],[object Object]
Or … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The top 10 things that may lead to a M oment of M isery…
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
Learn to Manage guest expectations.. A Guest Wants.. Accuracy Consistency Friendliness Timeliness Efficiency Courtesy Honesty
[object Object],[object Object]

Recommended

TripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationTripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationOyster Learning
 
Moments Of Magic
Moments Of MagicMoments Of Magic
Moments Of MagicBhavana Agarwal
 
Trip Advisor
Trip AdvisorTrip Advisor
Trip AdvisorBermuda Tourism Authority
 
Trip advisor master class presentation
Trip advisor master class presentationTrip advisor master class presentation
Trip advisor master class presentationWTA1
 
Customer Service Powerpoint
Customer Service PowerpointCustomer Service Powerpoint
Customer Service Powerpointguestf74142
 
Etiquette of customer interaction
Etiquette of customer interactionEtiquette of customer interaction
Etiquette of customer interactionAhmed Seraj
 
E mail etiquette
E mail etiquetteE mail etiquette
E mail etiquetteBhavana Agarwal
 
Good to Best
Good to BestGood to Best
Good to BestBhavana Agarwal
 

Recommended

TripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationTripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationOyster Learning
 
Moments Of Magic
Moments Of MagicMoments Of Magic
Moments Of MagicBhavana Agarwal
 
Trip Advisor
Trip AdvisorTrip Advisor
Trip AdvisorBermuda Tourism Authority
 
Trip advisor master class presentation
Trip advisor master class presentationTrip advisor master class presentation
Trip advisor master class presentationWTA1
 
Customer Service Powerpoint
Customer Service PowerpointCustomer Service Powerpoint
Customer Service Powerpointguestf74142
 
Etiquette of customer interaction
Etiquette of customer interactionEtiquette of customer interaction
Etiquette of customer interactionAhmed Seraj
 
E mail etiquette
E mail etiquetteE mail etiquette
E mail etiquetteBhavana Agarwal
 
Good to Best
Good to BestGood to Best
Good to BestBhavana Agarwal
 
Gs0 guests
Gs0 guestsGs0 guests
Gs0 guestsBhavana Agarwal
 
Fire Safety Training
Fire Safety TrainingFire Safety Training
Fire Safety TrainingBhavana Agarwal
 
Fire Safety In Kitchen
Fire Safety In KitchenFire Safety In Kitchen
Fire Safety In KitchenBhavana Agarwal
 
Service Of Wines
Service Of WinesService Of Wines
Service Of WinesBhavana Agarwal
 
Making Of Wine
Making Of WineMaking Of Wine
Making Of WineBhavana Agarwal
 
Waiter's Etiquette
Waiter's EtiquetteWaiter's Etiquette
Waiter's EtiquetteBhavana Agarwal
 
Body Language
Body LanguageBody Language
Body LanguageBhavana Agarwal
 
Rh 3 Hand Hygiene
Rh 3 Hand HygieneRh 3 Hand Hygiene
Rh 3 Hand HygieneBhavana Agarwal
 
Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)Bhavana Agarwal
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- RestaurantsBhavana Agarwal
 
Up Selling-Restaurants
Up Selling-RestaurantsUp Selling-Restaurants
Up Selling-RestaurantsBhavana Agarwal
 
Alcoholic Beverages
Alcoholic BeveragesAlcoholic Beverages
Alcoholic BeveragesBhavana Agarwal
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurantsBhavana Agarwal
 
Mastering The Handshake
Mastering The HandshakeMastering The Handshake
Mastering The HandshakeBhavana Agarwal
 
Wine
WineWine
WineBhavana Agarwal
 
Rum
RumRum
RumBhavana Agarwal
 
Gin
GinGin
GinBhavana Agarwal
 
Tequila
TequilaTequila
TequilaBhavana Agarwal
 
Vodka
VodkaVodka
VodkaBhavana Agarwal
 
Whiskey
WhiskeyWhiskey
WhiskeyBhavana Agarwal
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Trucks in Minnesota
 

More Related Content

More from Bhavana Agarwal

Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)Bhavana Agarwal
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- RestaurantsBhavana Agarwal
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurantsBhavana Agarwal
 

More from Bhavana Agarwal (20)

Gs0 guests
Gs0 guestsGs0 guests
Gs0 guests
 
Fire Safety Training
Fire Safety TrainingFire Safety Training
Fire Safety Training
 
Fire Safety In Kitchen
Fire Safety In KitchenFire Safety In Kitchen
Fire Safety In Kitchen
 
Service Of Wines
Service Of WinesService Of Wines
Service Of Wines
 
Making Of Wine
Making Of WineMaking Of Wine
Making Of Wine
 
Waiter's Etiquette
Waiter's EtiquetteWaiter's Etiquette
Waiter's Etiquette
 
Body Language
Body LanguageBody Language
Body Language
 
Rh 3 Hand Hygiene
Rh 3 Hand HygieneRh 3 Hand Hygiene
Rh 3 Hand Hygiene
 
Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- Restaurants
 
Up Selling-Restaurants
Up Selling-RestaurantsUp Selling-Restaurants
Up Selling-Restaurants
 
Alcoholic Beverages
Alcoholic BeveragesAlcoholic Beverages
Alcoholic Beverages
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurants
 
Mastering The Handshake
Mastering The HandshakeMastering The Handshake
Mastering The Handshake
 
Wine
WineWine
Wine
 
Rum
RumRum
Rum
 
Gin
GinGin
Gin
 
Tequila
TequilaTequila
Tequila
 
Vodka
VodkaVodka
Vodka
 
Whiskey
WhiskeyWhiskey
Whiskey
 

Recently uploaded

VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 

Recently uploaded (20)

VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 

Moments Of Misery

  • 1. Moments of Misery
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. The top 10 things that may lead to a M oment of M isery…
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Learn to Manage guest expectations.. A Guest Wants.. Accuracy Consistency Friendliness Timeliness Efficiency Courtesy Honesty
  • 13.