15. provide tenants with a greater say in estate management matters, and to strengthen the partnership between tenants and housing staff. Estate Management Advisory Committee (EMAC) provides a formal avenue to involve tenants in public housing management and to further decentralize estate management to local staff.
16. strengthen tenants' sense of belonging to and collective responsibility for the well-being of the estate community through participation in estate management matters.
17.
18. Financial Burden: This running system is not at all economical as there is lot of wastage of money in term of logistic and also a huge amount of staff is required.
19. Not user friendly: The work is done in such a way that whole system goes so complicated that there does not exists synchronization over all.
20. Error Prone: There is huge chance of error even in a regular customer care activities such as creating a new record.