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People Change
On communities and other third places
Clo Willaerts, 12 Feb 2009, Brussels
Clo Willaerts?

 Sanoma Magazines
 Belgium
 http://www.bnox.be
 @bnox on Twitter
 brusselsgirlgeekdinner.
 be
The third place

 1st place: the home
 2nd place: the
 workplace
 3rd place: informal
 meeting places
Hallmarks of a true quot;third
placequot;
 free or inexpensive
 food and drink, while not essential, are important
 highly accessible: proximate for many (walking
 distance)
 involve regulars – those who habitually congregate
 there; welcoming and comfortable; both new friends
 and old should be found there.
1985: The Well
One of the oldest virtual communities in
continuous operation
Zappybaby.be

an online community
for young parents:
  pregnancy -> 3yrs
  old
  mix of User
  Generated and
  editorial content
Content: the 1% rule
(but that’s ok)
Strong communities
Cohesion and interactivity
Communities don’t look like
this
They look like this.
Source: http://www.mattjmcd.com/2009/02/what-community-looks-like/
The baby conspiracy 1/2
The baby conspiracy 2/2
So what changed?
The internet is not a series
of tubes
It’s a decentralised
publishing model
Web 2.0: The egosphere
The echo chamber
Embedded publishing
Where do consumers
search for information
  social media
  websites
  the real reason:
  natural search
  results
    search engine bots
    like social media!
    better!
Humo blogs
Flair blogs
1999: Cluetrain Manifesto
• http://www.cluetrain.com/
• Markets are conversations and
  the Internet is a facilitator of one
  of the grandest, most global of
  those conversations.
• “Their members communicate
  in language that is natural,
  open, honest, direct, funny and
  often shocking. Whether
  explaining or complaining,
  joking or serious, the human
  voice is unmistakably genuine.
  It can't be faked.”
Find the online waterholes	
Go where your consumers are
Hang out and listen

 1. Humo page:
  24,930 fans

  2. Flair page:
  11,274 fans
Humo “freedom” group
Twitter: BE
 issues:
   updates
   following / followers
   influence / authority
   conversations
 http://
 twitterfacts.blogspot.com/
 search/label/Belgium
Twitter
Thank you

http://www.bnox.be
http://www.twitter.com/bnox
http://www.slideshare.net/bnox/
http://www.linkedin.com/in/clowillaerts
http://www.last.fm/user/CloWillaerts

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People Change