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Chapter Three Software: The Essence of Computers,[object Object],“The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.” ,[object Object],Steve Ballmer, CEO, Microsoft Corporation,[object Object]
Chapter Three Outline,[object Object],[object Object]
Operating Systems
Customized Software
Software Quality
Word Processing
Electronic Spreadsheet
Database Software
Presentation Graphics
Integrated and Workflow Software
Unleashing Executive Brainpower,[object Object]
[object Object],The cost of developing software is focused in engineering process, so the software project cant be managed as in manufacturing project,[object Object],[object Object]
Although the industry is moving toward component-based construction, most software continues to be custombuilt. a software component should be designed and implemented so that it can be reused.,[object Object],Software Characteristic ,[object Object]
Software,[object Object],Software: The computer programs that control the electronic hardware and perform processing tasks for the user.  There are two types of software: operatingsystem, a master control program informing the computer how to function, and application, used for performing general-purpose (e.g., word processing) and industry-specific (e.g., inventory control, accounting, sales and marketing, table management, etc.)  tasks.,[object Object],Programmers: The creators of software who are responsible for designing, coding, debugging, and documenting computer programs.,[object Object], Programming Languages:  Software programs are written or coded using a particular language, such as COBOL, Java, and C++. ,[object Object],Flowchart:  A diagram showing how a program works . It also used to understand, evaluate, and design information systems. Click on this Video Link: A demo of  Microsoft Visio 2007 that helps IT and business professionals visualize systems and processes.,[object Object],© 2008 Jupiter Images Corporation,[object Object]
Flowchart,[object Object]
Operating System Tasks,[object Object],“Walk-In”,[object Object],Provides User Interface.  Two types of interfaces are Command Line Interface (CLI) ( commands typed or selected from text-based menu) and Graphical User Interface (GUI) (standard menu, mouse or touch screen and graphical icons or other visual indicators are used). For example, one front office system the “Walk-In” task, represented by a pair of footprints, is selected by positioning the mouse pointer on the icon and clicking. ,[object Object],The most recent trend  is Web-enabled hospitality applications that use an Internet browser to display application pages in a GUI format. ,[object Object],© 2008 Jupiter Images Corporation,[object Object]
Operating System Tasks,[object Object],[object Object],© 2008 Jupiter Images Corporation,[object Object]
Operating System Tasks,[object Object],© 2008 Jupiter Images Corporation,[object Object],Manages the  Hardware. The operating system acts as the intermediary between the programs and hardware. For example, when a printer (e.g., Hewlett Packard Color Laserjet) is added in Windows, it is automatically accessible in all other programs.,[object Object]
Operating System Tasks,[object Object],Supports Other Programs. The operating system acts as the intermediary between the programs and hardware. For example, when a user requests a word processing program to list word processing document files available on the USB flash drive,  it calls on the operating system to perform this task.,[object Object]
Operating Systems,[object Object],[object Object]
Selecting an Operating System: A key consideration when selecting an operating system is the availability of the application. For example, a restaurant company selected Linux, a free operating system similar to Unix, because the software license fees and the computing costs were lower than other operating systems.   It took the restaurant, however, five years to find a suitable Linux point of sale solution, a key application in any restaurant operation.       Linux  Mascot,[object Object],© 2008 Jupiter Images Corporation,[object Object]
Customized Software,[object Object],Software development has not been able to satisfy the demand for custom software. Consequently, most hospitality users rely on prepackaged business applications.,[object Object],Hospitality  vendors are now designing software programs to provide customizable screens, reports, menus, and user interfaces.  Click on this Video Link: A discussion on creating customized solutions for restaurants.,[object Object], In 1920, it was predicted that every man, woman, and child would have to be a telephone operator by 1960 to accommodate people using telephones. Oddly enough, this became a reality because telephones were created that everyone could easily afford, understand, and operate. Likewise, future computer operators will begin to look more and more like programmers equipped with sophisticated tools allowing programs to be expeditiously created and modified with use. ,[object Object],Exciting developments are on the horizon where end-users will play an integral role in the reaching the next stage of the software revolution. ,[object Object],Example: MARSHA, HOLIDEX, OnQ,[object Object]
Software Quality - FURPS,[object Object],© 2008 Jupiter Images Corporation,[object Object], Functionality – Refers to program capabilities and features. Functional  software  helps employees to do their  jobs quickly and easily and  to provide consistent, responsive, and quality customer service. Click on this Video Link: An Orbitz systems analyst  discussed  the importance of functional Web sites and applications. ,[object Object],Usability – Refers to the “user-friendliness” of software. Friendly software is adaptable, understandable, predictable, responsive, self-explanatory, forgiving,  efficient, and flexible.  Due to the high turnover rate there are  many naïve (lacks hospitality and computer experience) and novice  users ( hospitality experience with some computer experience).  This  precludes a direct command system (e.g., select  guest checkout function key F1) and requires  a menu command system where the user is presented with a list  of choices and  prompts.   Some hospitality programs have incorporated both a menu and direct command system to accommodate all users: naïve, novice, and competent/expert users (have solid computer and hospitality experience). Click on this Video Link:  Microsoft founder Bill Gates discusses the importance of usability and  how the human-computer interface has evolved. ,[object Object]
Software Quality - FURPS,[object Object],Usability Principles,[object Object],Provides self-explanatory choices.,[object Object],Information is presented in organized fashion allowing the user to quickly spot the appropriate command or choice.,[object Object],Screen layouts are carefully formatted  with appropriate font sizes and colors and not too much information. ,[object Object],Task and key descriptions are precisely defined and easily understood.,[object Object],Related tasks are grouped together  Tasks should also be grouped according to their sequence of use, frequency of use, function, and importance.,[object Object],The user always know where he or she is located in the program.,[object Object],The system keeps the user informed of system status and when problems are encountered.,[object Object],The system responds to user requests within 10 seconds.,[object Object],Task  and keyboard/input  definitions are consistent throughout the program.,[object Object],Uses appropriate color combinations. ,[object Object]
Software Quality - FURPS,[object Object],[object Object]
Performance –  Refers to program speed and response time.  A front office program requiring a user to execute eight steps to print a guest folio impedes organizational  efficiency and customer service.
Supportability – Refers to the ability to service and maintain a program. Reputable software vendors have well-trained customer support staffs.,[object Object]
Word Processing,[object Object],Features,[object Object],[object Object]
Auto-Check. Automatically corrects misspelled words.
Aut0-Summarize. Identifies  the key points in a  document and creates a summary for others to read
Style Checker.  Checks a document for readability. For example, a  Hemingway short story is written at a fifth grade level according to one style checker.
Thesaurus. Suggest synonyms for any word. It is best to choose simple words.
Other Features. These programs can create watermarks (e.g., confidential appears in the background on each page), visible and invisible digital signatures, multicolumn documents, and the automatic generation of indexes and tables of content.  They enable the insertion of graphics, video clips, sound files, charts, and illustrations to grab the reader’s attention. They can do equation editing, drawing, and mail merges, the combining of names and addresses with a form letter. Mail merge, for example, can be used to personalize e-mail newsletters by inserting each contact’s first and last name at a designated point in the e-mail.  ,[object Object]
Multiple Views. For example, a document can be viewed in a number of different ways in MS Word 2007. The “Outline View” shows the structure of the document, enabling the user to rearrange content by clicking and dragging content to new locations. To check through a document quickly, the user may either select a “Draft View,” which hides images and graphics, or a “Full Screen Reading View,” which displays two pages of the document at a time. The “Web Layout” view displays the document as if it were an online document.  ,[object Object]
“What if”  Analysis:    Once data is entered into the spreadsheet, the user can modify the spreadsheet without reentering the data and manipulate the numbers to project various situations such as: “ What if we increase our menu prices by 5%.”
Report and Graph Generation.  Spreadsheets are used for budgets, forecasting and decision models, numeric analysis, schedules, invoices, inventory, payroll, accounts payable, etc. © 2008 Jupiter Images Corporation,[object Object],Column  ,[object Object],33% is found,[object Object],in Cell  D2, which has,[object Object],the following formula -,[object Object],“=B2/c2”,[object Object]
Electronic Spreadsheet,[object Object],Features,[object Object],[object Object]

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Chapter 3