A look at how the CMMI for Services can help in a zombie apocalypse. Despite the unconventional premise, this presentation gently introduces the audience to basic CMMI-SVC concepts.
First delivered at the NDIA CMMI Technology Conference in Denver, November 2012. [CmmiTraining.com]
2. CMMI vs.
Zombies!
How CMMI-SVC
Is Helping to
Can Help in End
the Zombie
Apocalypse
Dr. Robert Graves, COO
Zombie Emergency Response Operations
Bill Smith, CEO
Leading Edge Process Consultants
3. All slides in this presentation are
Copyright 2012, Leading Edge Process
Consultants LLC.
The scenario described herein is fictional, and is being
delivered by Mr. Bill Smith posing as Dr. Robert Graves.
4. * Mildly disturbing zombie
imagery, some blood, and
suggestions of violence.
* No, this presentation has not actually been rated by the Motion Picture Association of America.
41. Market Trends
5416
New Zombie Virus
Transmissions
Washington DC Metro Area
497
1 7 22 103
0 1 2 3 4 5
Weeks since initial transmission
42. Organizational Capabilities
(pre-Zombie)
“Develop and deliver the highest
quality medical, fire
suppression, technical
rescue, hazardous
materials, water rescue,
life safety education,
fire prevention and
investigation
services.”
Strategic Objectives
Last fiscal year
47. Service Catalog Additions
Kill zombies & dispose of their bodies.
Identify dead zombies & notify next of kin.
Provide emergency medical service in the
Our Menu of field & transport victims to medical facilities.
Zombie Services Isolate and “process” people infected with
the virus who have not yet become zombies.
Support CDC in efforts to further identify
transmission methods and find a cure.
Control crowds & prevent zombie-related
panic.
Monitor and spread news of the zombie
crisis.
Conduct zombie awareness presentations
and fund-raising events.
54. Purpose of SSD
To analyze, design,
DEVELOP,
DEVELOP,
integrate, verify, and validate
SERVICESYSTEMS
SERVICE SYSTEMS
including service system
components, to satisfy
existing or anticipated
service agreements.
61. “It is a truth
universally
acknowledged
that a zombie in
possession of
brains must be
in want of more
brains.”
Seth Grahame-Smith,
Pride and Prejudice
and Zombies
62.
63. Purpose of SST
To
DEPLOY
DEPLOY
new or significantly
changed service
system components
while managing
their effect on
ONGOING
ONGOING
service delivery.
83. Purpose of IRP
To ensure
timely and effective
RESOLUTION
RESOLUTION
of
SERVICE
SERVICE
INCIDENTS
INCIDENTS
and
PREVENTION
PREVENTION
of service incidents
as appropriate.
90. Purpose of CAM
To ensure effective
service system
PERFORMANCE
PERFORMANCE
and ensure that
RESOURCES
RESOURCES
are provided and used
effectively to support
service requirements.
102. Purpose of SCON
To establish and
maintain plans to ensure
CONTINUITY
CONTINUITY
of services during and
following any significant
DISRUPTION
DISRUPTION
of normal operations.
103. Essential Functions
We examined our service menu…
Kill zombies & dispose of their bodies.
Identify dead zombies & notify next of kin.
Provide emergency medical service in the
Our Menu of field & transport victims to medical facilities.
Zombie Services Isolate and “process” people infected with
the virus who have not yet become zombies.
Support CDC in efforts to further identify
transmission methods and find a cure.
Control crowds & prevent zombie-related
panic.
Monitor and spread news of the zombie
crisis.
Conduct zombie awareness presentations
and fund-raising events.
115. “A well-trained
individual, with
nothing but a
rock, has a better
chance of survival
than a novice with
the latest
technological
marvel.”
Max Brooks,
The Zombie Survival Guide
127. The zombie
plague is one of
the gravest
dangers ever to
the survival of
our nation.
Together we can
wipe it off the
face of the Earth.
For yourself….
For your family…