This are sample slides from my "Customer & Employees: The Proven Link" talk.

1. Customers & Employees: Bill Gammell The proven link

2. Rule #1: A successful company can only be built one satisfied customer at a time. Source: “Companies Don’t Succeed … People Do !” by Mac Anderson

3. Rule #1 can only be done with happy, motivated employees. Rule #2: Source: “Companies Don’t Succeed … People Do !” by Mac Anderson

4. Customers

5. Without customers, you don't have a business. You have a hobby. - Don Peppers and Martha Rogers, Return On Customer ” “

6. TRUST

7. LISTEN TALK ENHANCE

8. Employees

9. The 4 E’s of happy employees Education Engagement Empowerment Enrichment

10. Education

11. Engagement

12. Empowerment

13. Enrichment