This document discusses how EPIC Connections helps clients choose the right outsourcing provider through their consultative selection process. They screen over 175 outsourcing providers to ensure quality and expertise. EPIC then works with clients to understand their specific requirements and align them with a provider's capabilities. EPIC takes the guesswork out of outsourcing by establishing expectations, managing the relationship between client and provider, and ensuring goals are met through ongoing oversight.

1. Taking the Guesswork Out of Outsourcing

2. 2 The EPIC Connections Advantage Providing no-cost advisory services to clients Offering a consultative and streamlined outsourcing provider selection process Aligning a client’s specific outsourcing requirements with the right provider Working with a global network of over 175 screened outsourcing providers Negotiating more competitive rates Providing program oversight to ensure long-term success Servicing more than 125 clients since 2003

4. Healthcare Technology

5. Financial

6. Retail

7. Travel/Hospitality

8. Government

9. Manufacturing

10. Energy & Utilities

11. Political

13. Customer Care

14. Technical Support

15. Back Office

16. Direct Response

17. After Hours & Overflow Support

18. Language Support

19. Advocacy

21. Direct Mail

22. Media

24. SaaS

25. Direct Marketing

26. Lead Management

27. Credit Card Processing

28. Analytics

29. Training

31. Labor Costs

32. Overhead

33. Up-front Investment

34. Staffing Efficiencies

35. Agent Productivity

36. Resolution Rates

37. Self-Service

38. Solve Challenges

39. Scalability & Flexibility

40. Specialization & Expertise

41. Improve Performance

42. Improve Customer Satisfaction

43. Agent Performance

44. Standardization

45. Advanced Technology

47. Increase Speed to Market

48. Product/Service ImprovementsEPIC ensures companies get their desired value from outsourcing

49. 5 How Do You Choose the RIGHT Outsourcer With over 4,000 available outsourcers, how do you find the right combination of capabilities that fit your needs?

51. EPIC chooses a provider based upon a client’s specific requirementsSolution Design Orange Text = Client Requirements

53. Knowledge Transfer

54. Resource Alignment

55. Ensure SLA’s, & KPI’s are Met

56. Participate in Reviews & Action Plans

57. Client Satisfaction Monitoring

58. Proposal Review

59. Contract Development

60. Core Competencies, Capabilities, Capacities

61. Application Expertise

62. Track Record of Success

63. Proposals

64. Presentations

66. Requirements

68. 9 Thank You Bill Pieper EPIC Connections 402.496.7007 bpieper@epicconnect.com