1. INCREASE UPTIME
IMPROVE PRODUCTIVITY
PROService Remote Service Application
LABFORWARD

2. In the laboratory setting, turnaround time is always critical.
Instrument downtime and process inefficiencies can directly
impact your lab’s ability to deliver the results physicians
need to make timely healthcare decisions.
PROService, Beckman Coulter’s custom remote service
application, can help maximize system uptime and protect
your lab’s workflow, allowing you to focus on generating
timely patient results.
PROService utilizes RMS, Beckman Coulter's proprietary
data pipeline, to establish a secure connection between
the Beckman Coulter systems in your laboratory and
Beckman Coulter’s Service and Support staff. This allows
the confidential transfer of instrument performance data to
Beckman Coulter and opens the door to a suite of tools and
features that are used together to help increase the uptime
of your systems.
PROService allows:
» More efficient instrument troubleshooting.
» Resolution of more instrument issues without the need
for an on-site service visit.
» Advance identification of potential instrument issues
enabling preventative action.
» Remote diagnosis of service needs for targeted service
visits and minimized interruption.
PROService REMOTE SERVICE APPLICATION

3. LAB FORWARD
RMS REMOTE CONNECTIVITY FRAMEWORK
The PROService application coordinates the continuous transfer of data and metrics relative to
instrument performance from your connected Beckman Coulter instruments to Beckman Coulter's
servers. This incoming data is channeled into a set of PROService applications.
Maximized uptime, enhanced efficiency and improved
productivity for the laboratory.
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Customer
Firewall
Beckman Coulter
Firewall
Internet Analytics
Metering
eQAP
RMS RAP Box
Instruments
PROService
Beckman Coulter
Servers
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View Troubleshoot Predict Intervene Setup Maintain
PROService
PROService
Service Dashboard
Remote Desktop Sharing
Triggers Remote Upload
Remote Download
Remote Setup/Configuration
INTELLIGENT
DIAGNOSTICS
PROACTIVE
DIAGNOSTICS
INTERFACE
FEATURES

4. *PROService availability or features vary by instrument/system platform
Beckman Coulter and the stylized logo are trademarks of Beckman Coulter, Inc. and are registered
with the USPTO. Lab Forward is a trademark of Beckman Coulter, Inc.
For Beckman Coulter’s worldwide office locations and phone numbers, please visit
www.beckmancoulter.com/contact
BR-50181 © 2015 Beckman Coulter, Inc. www.beckmancoulter.com
INTELLIGENT DIAGNOSTICS
PROService elevates your support experience beyond the traditional model of over-the-phone troubleshooting. The Service
Dashboard allows Beckman Coulter Service and Support staff to remotely view your instrument status and troubleshoot issues.
Service Dashboard summarizes and displays incoming information in near real-time, providing insight to how the instrument is
working. Intelligent algorithms embedded in the Service Dashboard allow Beckman Coulter Service and Support staff to spot trouble
areas and rule-in/rule-out sources of error. Interactive icons allow the support staff to drill down to the root cause of the issue to
help resolve it.
The Remote Desktop Sharing (RDS) feature allows Beckman Coulter Service and Support staff, with your authorization, to access
and control your instrument console for more detailed investigation and diagnosis. RDS can also be used to resolve many instrument
issues remotely, without the need for onsite service, allowing your laboratory staff to focus on generating patient results.
PROACTIVE DIAGNOSTICS
PROService can also identify some future instrument issues, allowing them to be addressed before they further impact the efficiency
of your laboratory.
PROService Triggers are sophisticated algorithms that scan the incoming stream of instrument data for potential causes of
downtime. When the criteria of a Trigger are met, PROService automatically notifies our Service and Support staff so we can further
investigate and address the potential issue.
Whether the problem is addressed through preventative action taken by you or by a routine visit from our Service and Support staff,
the result is the prevention of future instrument downtime.
INTERFACE FEATURES
The Remote Upload feature gives Beckman Coulter Service and Support staff the ability to retrieve instrument data in order to
perform troubleshoot analysis.
The Remote Download feature enables updates for: software versions, databases, Help files, reagent files/settings. It also provides
immediate access to documents such as Customer Notifications.
The Remote Setup/Configuration features allows Beckman Coulter to perform system setup and configure add-on test remotely to
get your systems and reagents up and running in a shorter amount of time.