Presentation from Peter Coffee of Savvis at the CloudOps cloud evening

2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report and on our Form 10-Q for the most recent fiscal quarter: these documents and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. In Other Words: Everything That You See Here is Real

5. All Cloud Models Simplify Something Cloud Platform for Consumer Apps Infrastructure as a Service Non-Relational Database Python or Java Server Ease of entry…to basic Web app capability Rapid enhancement of enterprise app portfolios Cloud Platform for Business Apps Infrastructure as a Service Full Relational Database Integration as a Service Logic as a Service UI as a Service Servers as a Service Infrastructure as a Service Virtualization…of aging app dev models VM VM VM VM

6. Cloud Platforms Can Offer Developer Leverage A path of least resistance to high-function applications > 1 Billion Lines of Cloud Logic Unlimited Real-Time Customization Granular Security & Sharing 245,000 Workflow Rules and Approvals 312,000 UI Customizations Real-Time Mobile Deployment Real-Time Websites Integrated Content Library Integrated Analytics & Data Quality Integrated Analytics & Data Quality Aids 800+ Integrated Applications Multi-Tenant Kernel Proven Reliability Real-Time Upgrades ISO 27001, SAS 70 Type II Certified Security Proven Scalability (15 billion transactions/Q2) Real-Time Transparent System Status 3 Global Data Centers & Disaster Recovery Proven Real-Time integration Real-Time Sandbox Environments Real-Time Query Optimizer Salesforce to Salesforce Sharing

7. Coherent Code Base and Managed Infrastructure Your Clicks Your Code Metadata representations: Rigorously partitioned data, logic and customizations for multiple customers Build strategic applications Customize any aspect Upgrade when convenient Preserve IP control The Metadata Model: Cloud + Customization User Interface Logic Database

8. Instantly Set Up Dev Environments Easy to Collaborate on Projects Force.com Code Share Force.com Sandbox Easy Access to Code and Schema Metadata API Reconceiving the Developer Experience Everything You Need to Build Apps Force.com IDE Everything You Need to Build Apps Force.com IDE

9. Procedural Power

10. Platform Depth

11. Run-Time Governance

12. Proactive Protection

13. Declarative Directness

14. Through the UI Glass

15. Extending Force.com: Mashups & Composites Standard form IFRAME contents HTML Level Control IFRAME area Data, context and content from server

16. Force.com Database Force.com Platform Services Ever-Increasing Openness Your Java Apps VMware vSphere Spring & Tomcat vCloud Technology VMware Managed Application Stack

17. Use the Spring Tool Suite Eclipse IDE Your Java App Drag-and-drop your app to the Cloud VMware vCloud Technology Automatically Manages Java Stack Free at springsource.com Build Java Apps the Way You Do Today

20. Every Act an Invocation: Granular Privilege

22. Cloud Integration: Not an All-or-Nothing Choice Mash-ups from Web and AppExchange Native Desktop Connectors Integration Partner Ecosystem Developer Toolkits Native ERP Connectors Mainframe (mān'frām') – noun: peripheral device to the cloud

23. 4 Months (Oct ’06- Feb ’07) 1 Month (Dec ’06) 5 Months (Dec ’06 – May ’07) 2Q07 Deployments “ This is process lite. It gives my business users what they want, a unique app for each sales team, fundamentally reflecting their own personality. “ And yes, I get a single standard SAP integration. It’s a terrific success. ” – CIO, Fortune 500 Firm SAP Back-end Integration Customized for Diverse Sales Groups Sales Distributors EMEA Inside Sales AFS Global Sales FLPR Field Sales Cloud Integration: New Roles for Knowledge

24. Coherent Code Base and Managed Infrastructure Selectively exposed data, logic and customizations Click to Connect Your Clicks Your Code User Interface Logic Database Salesforce to Salesforce Sharing

25. The Force.com Visual Process Manager How it works Process Designer Process Simulator Real-time Process Engine Wizard Builder Step 1 Step 2 Step 3

31. Email Users Social Networking Users Global Users (MM) Social Networking Users Surpass Email Users on 7/09 Source: Morgan Stanley Internet Mobile Report, December 2009 Data is for unique, monthly users of social networking and email usage. Why Now? New Mandates for Applications

37. PaaS Enables Capability Added At Will… …Not When the Capital Budget Allows Chatter Platform Profiles Check to Enable Feeds Status Updates Groups Apps Document Sharing Social Apps

40. Traditional Platforms Make it Impossible for Application Developers to Catch Up Your App You Install & Configure Stack Write Code Deploy & Load Test Monitor & Tune Patch and Regression Test Legacy Stack-Based Process – Wherever it Is IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009 Average time to build a custom app with software is 8 months. By late 2009, Qualcomm/Android cycle time had dropped to 4.5 months.

41. Clouds Offer Countable Benefits Mark Silber IT Systems Architect $11B Chip Manufacturer 20,000 customers (engineers) that require 24/7 support Deployed first customer portal in 1 week Retired 40 servers and 11 databases Reduced IT CRM support costs by 60% 100,000 self-service portal users

42. Some Things Should Not Be Your Problem

43. Yes, There Is a True Cloud Mash-ups from Web and AppExchange Native Desktop Connectors Native ERP Connectors

44. Peter Coffee VP / Head of Platform Research [email_address] facebook.com/peter.coffee twitter.com/petercoffee cloudblog.salesforce.com Q & A?