Call Control Power Tools with Adhearsion presented by Ben Klang at AstriCon 2011

1. Call Control Power Tools
with
Ben Klang
Founder, Mojo Lingo
bklang@mojolingo.com
Twitter/Github: @bklang

2. What is Adhearsion?

3. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.

4. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework

5. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source

6. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent

7. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does

8. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large

9. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large
• Cloud-Ready

10. Adhearsion Applied

11. Adhearsion Applied
• Call center workflow optimization and integration

12. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation

13. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications

14. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services

15. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR

16. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling

17. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling
• Robo-calling

18. Adhearsion Applied (continued)

19. Adhearsion Applied (continued)
• Epic scale public art projects

20. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards

21. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters

22. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)

23. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*

24. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*
• * This may be illegal. Don’t do it.

25. Adhearsion Platforms
2008
2010
2011

26. Adhearsion Architecture

27. Database Operations

28. Database Operations

29. Database Operations

30. Call Screening

31. Call Screening

32. Call Screening (detail)

33. Call Screening

34. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adhearsion Console

35. Interrupting Blocking Operations

36. Interrupting Blocking Operations
• Your caller wants to place a call through your system

37. Interrupting Blocking Operations
• Your caller wants to place a call through your system
• The way to do that is the Dial() application

38. Interrupting Blocking Operations
• Your caller wants to place a call through your system
• The way to do that is the Dial() application
• The caller wants to be able to enter “##” to end the call

39. Interrupting Blocking Operations
• Your caller wants to place a call through your system
• The way to do that is the Dial() application
• The caller wants to be able to enter “##” to end the call
• The caller needs to do something else after the call completes

40. Runtime Asterisk Configuration Changes

41. Runtime Asterisk Configuration Changes
• You want to allow your callers to specify a MeetMe room

42. Runtime Asterisk Configuration Changes
• You want to allow your callers to specify a MeetMe room
• The first caller should create the conference

43. Runtime Asterisk Configuration Changes
• You want to allow your callers to specify a MeetMe room
• The first caller should create the conference
• The first caller should specify a PIN

44. Runtime Asterisk Configuration Changes
• You want to allow your callers to specify a MeetMe room
• The first caller should create the conference
• The first caller should specify a PIN
• The room should persist, even after everyone leaves

45. Runtime Asterisk Configuration Changes
• You want to allow your callers to specify a MeetMe room
• The first caller should create the conference
• The first caller should specify a PIN
• The room should persist, even after everyone leaves
• Web UI is not an option here

46. Adhearsion Console
Demo

47. Questions...
adhearsion.com http://mojolingo.com
@Adhearsion @bklang
bklang@mojolingo.com
http://spkr8.com/t/8816