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How do I get to
Actionable Insight?


                      2
Impressive, Improved
Features in V5
All	
  Standard	
  Features	
  -­‐	
  Premium	
  Not	
  Required




                                                                   3
The Power is
Not on by Default
Finding	
  Ac;onable	
  Insight	
  Requires	
  Advanced	
  Setup




                                                                   4
Overview
                              Imp
                                 rove
                                      d!
  1   Intelligence Events
                        Imp
                           rove
                                d!
  2   Custom Reports
                 New
                    !
  3   Dashboards



                                           5
Start with Business Question
 • What creative is/isn’t working in our ads?
 • What email promotions are best?
 • Is our investment in social paying off?
 • Who is/isn’t converting?
 • Why don’t people sign-up/buy?
 • What are the best/worst performing campaigns?
 • Where should I invest more/less?
 • What pages/steps are/aren’t performing?
 • Is our site working???

                                                   6
1   Intelligence Events

2   Custom Reports
3   Dashboards



                          7
Intelligence Events


     Manual Analysis                 Automated Analysis
     • Date Range Comparison         • Intelligence Report
     • Advanced Segments       Vs.   • Alerts
     • Dimension Drilling




                                                             8
Intelligence Events



     i      Immediate Attention Needed
              • Drop/Spike in Goal Conversions
              • Drop/Spike in Orders
              • Drop/Spike in Specific Traffic Sources
              • Drop/Spike in Bounce Rate
              • Drop/Spike in 404s
              • Analytics Tracking Code Issues
              • Code Breaks/Site Errors




                                                         9
Intelligence Events

 Reports
 Daily (Larger)

 Weekly

 Monthly (Smaller)




                      10
Intelligence Events

 Automatic Alerts


                      What
                      Changed?
                      Efficient way to sort
                      through what changed




                                         11
Intelligence Events

 Custom Alerts


                      Don’t wait until you
                      have time to get to
                      the Data.

                      Make it come to
                      you!




                                         12
Intelligence Events

 Manage Custom Alerts

                         Create
                        New Alert




                                    13
Intelligence Events
 Create a Custom Intelligence Alert



                                      You Deserve a Vacation
                                      Automatically Notify
                                      Someone in Your Absence




                                                                14
Intelligence Events

                      Traffic   Traffic
                      Spike    Drop




                                        15
1   Intelligence Events

2   Custom Reports
3   Dashboards



                          16
Custom Reports


 Top Sources
 Custom View of Top
 Online Marketing
 Channels with
 essential KPIs




        Channel
     Underperforming




                       17
Custom Reports


 Top Sources
 Display Drill-In




 Insight:
 Pause Display Campaigns




                             Extreme
                           Bounce Rates

                                          18
Overview


  1   Intelligence Events

  2   Custom Reports
  3   Dashboards



                            19
Dashboards
                             Analytics

                             Content
                                                              Connected
                                                              Marketing
                  Local*       Email     Twitter              Dashboard

     External
       Sites       Blog      Website     Facebook   YouTube
     (Articles/
       Dir.)


                                                               Legend


                  Non-Paid      Paid                              Good
                   Search      Search      PR

                                                                  Acceptable



                                                                  Bad



                                                                  Not Analyzed




                                                                                 20
Dashboards



 Unique views of
 Analytics Data
    •   Completely	
  Custom
    •   By	
  Role
    •   By	
  Channel
    •   Big	
  Picture	
  -­‐-­‐>	
  Drill-­‐in
    •   Helps	
  share	
  




                                                  21
Dashboards

 SEO Dashboard

                                •   KPIs
                                •   Trends


                                      Extreme
                                    Bounce Rates




                 Insight:
                 Euro LP & Forum Needs Review


                                                   22
Dashboards
 Commerce Dashboard

                      •   AOV & Revenue KPIs
                      •   Trends




                            Looks Good!




                                               23
Dashboards
 Email Marketing Dashboard
 Extra	
  Processing	
  Power

                                •   KPIs
                                •   Revenue Impact
                                •   Trends
                                •   Campaign Performance
                                •   LP Performance
                                •   By Country




                                    Insight:
                                    ʻSave One Week
                                    Onlyʼ Best Promo




                                                       24
Key Takeaways


  1   Intelligence Events
      Good	
  and	
  Bad	
  News	
  alerts	
  -­‐	
  Make	
  the	
  Data	
  Come	
  to	
  You!	
  (Makes	
  going	
  on	
  Vaca;on	
  Easier)


  2   Custom Reports
      Save	
  Time.	
  Create	
  reports	
  that	
  contain	
  EXACT	
  informa;on	
  that	
  stakeholders	
  need.


  3   Dashboards
      Repor;ng	
  Suite	
  you	
  always	
  wanted	
  in	
  GA.	
  Share	
  Focused	
  Analy;cs	
  View	
  with	
  Others!




                                                                                                                                                25
Questions?



             Kayden Kelly
             Managing Director

             Email: kayden@blastam.com
             Twitter: @kaydenkelly




                                         26

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From Analytics to Analysis to Action - GA Event, San Francisco 2011

  • 1.
  • 2. How do I get to Actionable Insight? 2
  • 3. Impressive, Improved Features in V5 All  Standard  Features  -­‐  Premium  Not  Required 3
  • 4. The Power is Not on by Default Finding  Ac;onable  Insight  Requires  Advanced  Setup 4
  • 5. Overview Imp rove d! 1 Intelligence Events Imp rove d! 2 Custom Reports New ! 3 Dashboards 5
  • 6. Start with Business Question • What creative is/isn’t working in our ads? • What email promotions are best? • Is our investment in social paying off? • Who is/isn’t converting? • Why don’t people sign-up/buy? • What are the best/worst performing campaigns? • Where should I invest more/less? • What pages/steps are/aren’t performing? • Is our site working??? 6
  • 7. 1 Intelligence Events 2 Custom Reports 3 Dashboards 7
  • 8. Intelligence Events Manual Analysis Automated Analysis • Date Range Comparison • Intelligence Report • Advanced Segments Vs. • Alerts • Dimension Drilling 8
  • 9. Intelligence Events i Immediate Attention Needed • Drop/Spike in Goal Conversions • Drop/Spike in Orders • Drop/Spike in Specific Traffic Sources • Drop/Spike in Bounce Rate • Drop/Spike in 404s • Analytics Tracking Code Issues • Code Breaks/Site Errors 9
  • 10. Intelligence Events Reports Daily (Larger) Weekly Monthly (Smaller) 10
  • 11. Intelligence Events Automatic Alerts What Changed? Efficient way to sort through what changed 11
  • 12. Intelligence Events Custom Alerts Don’t wait until you have time to get to the Data. Make it come to you! 12
  • 13. Intelligence Events Manage Custom Alerts Create New Alert 13
  • 14. Intelligence Events Create a Custom Intelligence Alert You Deserve a Vacation Automatically Notify Someone in Your Absence 14
  • 15. Intelligence Events Traffic Traffic Spike Drop 15
  • 16. 1 Intelligence Events 2 Custom Reports 3 Dashboards 16
  • 17. Custom Reports Top Sources Custom View of Top Online Marketing Channels with essential KPIs Channel Underperforming 17
  • 18. Custom Reports Top Sources Display Drill-In Insight: Pause Display Campaigns Extreme Bounce Rates 18
  • 19. Overview 1 Intelligence Events 2 Custom Reports 3 Dashboards 19
  • 20. Dashboards Analytics Content Connected Marketing Local* Email Twitter Dashboard External Sites Blog Website Facebook YouTube (Articles/ Dir.) Legend Non-Paid Paid Good Search Search PR Acceptable Bad Not Analyzed 20
  • 21. Dashboards Unique views of Analytics Data • Completely  Custom • By  Role • By  Channel • Big  Picture  -­‐-­‐>  Drill-­‐in • Helps  share   21
  • 22. Dashboards SEO Dashboard • KPIs • Trends Extreme Bounce Rates Insight: Euro LP & Forum Needs Review 22
  • 23. Dashboards Commerce Dashboard • AOV & Revenue KPIs • Trends Looks Good! 23
  • 24. Dashboards Email Marketing Dashboard Extra  Processing  Power • KPIs • Revenue Impact • Trends • Campaign Performance • LP Performance • By Country Insight: ʻSave One Week Onlyʼ Best Promo 24
  • 25. Key Takeaways 1 Intelligence Events Good  and  Bad  News  alerts  -­‐  Make  the  Data  Come  to  You!  (Makes  going  on  Vaca;on  Easier) 2 Custom Reports Save  Time.  Create  reports  that  contain  EXACT  informa;on  that  stakeholders  need. 3 Dashboards Repor;ng  Suite  you  always  wanted  in  GA.  Share  Focused  Analy;cs  View  with  Others! 25
  • 26. Questions? Kayden Kelly Managing Director Email: kayden@blastam.com Twitter: @kaydenkelly 26