Institutional Presentation

2. Who are we?
Our Company
Blue is a DMC, Destination Management Company, with a vast experience in the Dominican
Republic and a dynamic team of qualified professionals. These experienced professionals,
are committed to service, focused on enhancing clients satisfaction and with endless
dedication, have managed to pass on the same spirit to all and each one of Blue’s
collaborators.
With a very solid and agile structure that is strategically divided in different lines of business,
Blue quickly and easily adapts to any market change and to our clients’ individual needs.
Blue is an independent and autonomous company, under the umbrella of one of the biggest
tourism groups worldwide, TUI Travel PLC.
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3. Where are we?
Blue Office Punta Cana Blue Office Santo Domingo
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4. Where are we?
Blue Office Locations:
Further Blue Office Locations: Puerto Plata, Samaná/Las Terrenas, Bayahibe, Boca Chica/Juan Dolio.
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5. Our Staff
Our most important asset …
… is without doubt our personnel. We are part of a simple structure, focused on satisfying our clients
needs and in which everybody knows their particular roll, their duties and what they are expected of.
Our team has been part of this organization for a long time, and we are very proud of them.
As a service company our manpower is the basis; qualification, support and recognition are some of
our many priorities.
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6. Our Lines of Business
What do we offer?
Incoming Services: excursions, transfers, hotel contracting, assistance, etc. for charter
operations, FIT clients, groups & conventions, etc.
BlueAssistance: 24 hour personalized Call Center.
BlueFleet: property of exclusive fleet of vehicles for sole use or for sub-rent, equipped with
GPS
BluePremium: Personalized deluxe services (helicopters,
limousines, concierge service, bodyguards, cell phone,
laptop, tablet rentals, etc.)
BlueOne: Online Reservation System for B2B clients
BlueExtras: White-label system for incoming services
available for B2B clients and tour-desk concessions in
hotels
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7. Our Lines of Business
BlueCruises: receptive services for cruise line passengers
BlueMICE: organization, assistance and coordination of groups and conventions.
BlueTravel: Travel Agency
BlueTablets: rental of fully equipped tablets with Wi-Fi access
Assist-Card: Travel Insurance on national and
international level
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8. Why choose Blue?
Our advantages:
Multilingual staff of over 300 employees, committed to the individual attention of each tour
operators and their operations in destination, clients transportation and customer service, etc.
Our own exclusive transportation fleet.
Advanced online reservation system.
The largest excursion program selection in the country, including own operated tours.
24 Hours Customer Care Assistance in destination.
BlueMICE and BlueCruises, exclusive services dedicated to each segment.
Private Welcome Counters at all leading airports of the country.
Use of latest technology on all levels, from modern GPS systems and Wifi tablets to full online
applications
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10. Incoming Services
Transfers Meet & Greet
Properly uniformed representatives will accompany your passengers at
all times, assisting them at airports, during the transfers, at hotels and
during excursions. Blue has always one or several assistants available at
any required time, offering our services during all flights, at any airport
within the country and without hotel distinction.
Any possible incidence or inconvenience will be reported immediately
and solved in the very best interest of all parties involved, but especially
by primary taking into consideration our clients needs and concerns.
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11. Incoming Services
Excursions & Tours
In Blue we have created our own particular excursion structure. Unlike other DMC s, we do
operate all leading excursions directly and have consequently total control of each tour ; in
addition our clients wont be combined with those of other companies, allowing us to guarantee a
first-class service.
Our Excursions Themes:
Adventure & Action - Chill-Out & Relax
Ecological, embracing Flora & Fauna
Excursions by Land, Water or Air
Cultural - Fun or simple Enjoyment
Pure Luxury and Indulgence
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12. Incoming Services
Charter Operations
Strategic location of Welcome Counters on all mayor Airports. Personalized welcome
and simplified identification.
Welcome Booklet provided for all the passengers upon arrival.
In special operation, personalized branding for each company
Permanent Assistance through our Customer Service staff at Ports, Airports and
Hotels.
Large selection of excursions and complementary services
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13. Incoming Services
FIT’s Free Independent Travelers
Blue is present on all international airports of the country. No matter what airport,
time of arrival or airline company, we are able to attend all your requested transfer
services within the Dominican Republic.
Regular and Private transfer services in modern air-conditioned vehicles.
Upon arrival, a practical and handy welcome guide will be handed to each
passenger.
Flight reconfirmation, assistance with lost luggage, informative briefing upon arrival
to the country.
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15. Business Lines
BlueAssistance
Blue Assistance is our exclusive service 24 hour call center
service. You can call our center of assistance any
moment and from any where around the country. Our
staff, with total access to the terminal of our system, can
offer solutions to your problems or doubts, or advice you
any hour and in several languages. Blue Travel Partner
Services clients can use, free of charge, this exclusive and
unique service, 24 hours, 365 days.
This multilingual service is also available to the operators
who need to inform the client about any kind of incident
out of the normal working schedule.
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16. Business Lines
BlueFleet
We have the most modern, efficient and complete fleet of vehicles in the country. This is without a
doubt, the key of our success. Our experience has made us grow that segment of the structure year
by year. We have over 60 units segmented into 3 types of vehicles: Hyundai H1 (5 passengers),
Mercedes Benz Sprinter (15 passengers). Mercedes Benz Busscar (54/59 passengers).
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17. Business Lines
BlueFleet GPS
All our vehicles are equipped with an advanced GPS system (Global Positioning System) that tracks
and protects our vehicles and its occupants through a protective satellite system, through which we
are able to:
 Obtain permanently the exact position of each
vehicle in the entire country.
 Control in real time, departure and arrival times.
 Verify and control obtained speeds for each
vehicle.
 Control vehicles assigned to special operations
for groups & incentives.
 Receive alters for time sensitive operations,
mechanical issues or emergencies.
We are the first and only DMC in the country with this integrated GPS system on all their vehicles,
allowing us to guarantee efficiency, best quality and accurate services.
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18. Business Lines
BluePremium
 Travelers to the Dominican Republic are every day more demanding and are looking for
better services. Blue Travel Partner Services is aware of this progress has developed for some
time now its premium business line, offering more luxurious versions of vehicles.
 Transfers in limousines or luxurious four-wheel SUVs or helicopters, excursions by sea or land, or
private areas for couples or families.
 24 hour Concierge Service, attending all their clients needs, with a direct line available on the
provided cell phones for this purposes.
 Consulting Services of any type, from buying a vacation home to investments opportunities in
the country.
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19. Business Lines
BluePremium Exclusive Services
Every day there exists a target of more demanding clients seeking more differentiated and
specialized services, for that reason we offer within BluePremium a specialized department,
that offers a response within 30 minutes to any immediate request a client may have, such as:
 Private helicopter reservations
 Luxury Yates
 Personalized Services
 Body Guards
 Exclusive Restaurant Reservations
 Bilingual Secretary Services
 Butler Service, Concierge, Nannies, etc.
 Business Center Services
 Laptop, Tablets or Mobile Phones Rentals,
equipped with Wifi Connection
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20. Business Lines
VIP Transfer Package Las Americas International Airport
Blue elaborated a VIP Transfer Package for all arrivals on the International Airport of Las Americas
with following services included:
Welcome at the airport through our Blue Staff upon arrival
VIP Treatment
Exclusive private Transfer Service to/from Hotel
2 Spa Services during waiting times at the airport
Assistance upon departure
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21. Business Lines
VIP Lounge Punta Cana International Airport
Blue offers VIP and Premium clients upon arrivals at the International Airport of Punta Cana the
exclusive facilities of our VIP Lounge:
Welcome at the airport through our Blue Staff upon arrival
Comfortable waiting times in our acclimatized VIP Lounge
Extended operational hours from 10:00 am to 08:00 pm
Refreshments, magazines and informational material of the destination and Blue
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22. Business Lines
BlueCruises
We managed to turn BlueCruises into a personalized businessline within our structure, which
takes advantages of our strengths to obtain the best possible prices and conditions, which in
most cases are unequal.
The possibility of our own excursion programs for cruise passengers, allows a total control of
the quality and privatization when deemed necessary, especially knowing that cruise
passengers do not have much time to get to know the destination.
In BlueCruises, we have experience in attending cruise companies, such as Pullmantur Cruises,
not only as their receptive agency, but also providing them check-in services at their ships
and the logistical land support during each docking period on the island.
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23. Business Lines
BlueMICE Meeting, Incentive, Conventions & Exhibitions
BlueMICE is a personalized business line within our company. Our competitive advantages
allow us to offer, more than once, unequalled prices and conditions.
Organization and supervision of special events, gala dinners, shows, team-building, theme
dinner parties, award ceremonies, and so much more.
Our own operations systems, more attractive for Groups and Incentives, because it works
absolutely under our quality controls and allows privatization when required.
The exclusive and varied fleet of vehicles allows us to adapt the offer to the clients needs.
We can also manage exclusive groups with high level services and massive groups where
efficiency and budget control are crucial
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24. Business Lines
BlueTravel. Travel Agency
Blue offers its clients a complete service with travel
arrangements on an national and international level, through its
own Travel Agency, BlueTravel.
BlueTravel provides complete and personalized travel services
at competitive prices, inside and outside the country for
individual travelers, business clients, group travel or wedding
parties:
Flight Tickets
Hotel Reservations
Vacation Packages
Cruise Lines,
Rent-a-Car
Last Minute Offers
And much more …
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25. Business Lines
BlueTablets. Technology Travels
Blue currently offers in exclusive the rental of modern tablets
(iPad style) perfect to be in touch even during vacation and
at a low cost. Through the tablets clients will have access to:
24 hour high-speed Internet and 3G technology
Facebook and Twitter applications that allow instant
photos and videos. Free Skype phone calls to all their
Skype contacts, including a limited free minute plan to
different countries.
Great selection of movies and games.
Works also as a wireless modem with connectivity for up
to 5 compatible equipment's (cell phones, laptops, etc.)
Look & Feel with logo of your company, ideal for
incentive groups.
Blue Excursion Video selection and direct chat with
BlueAssistance
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26. Business Lines
Assist-Card. Beyond Travel Insurance
Blue provides, together with Assist-Card the best
travel assistance & insurance for domestic,
international or corporate travel in over 107
countries in the world.
Assist-Card counts with nearly 40 years providing
immediate responses to all types of situations
travelers may experience during their trip.
Passengers are safely and fully covered through
the different products offered by Assist-Card for
their entire duration of their stay, here in the
Dominican Republic or wherever they might be
traveling in the world.
Personalized travel assistance & insurance for
every budget.
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28. IT Solutions
BlueOne. Online Reservation System
BlueOne is our B2B online booking reservation system. Its an easy, agile and user-friendly tool
which allows clients to book online all our services. Through BlueOne, we offer contracting,
allotment and competitive pricing for all hotels within the Dominican Republic. Transfer
bookings are easy and allows tour operators to save time, eliminating the chance of
disparities and errors, and offering a pre-booking platform for all excursions offered in
destination.
In some cases, our clients prefer to
choose direct hotel contracting, but
offer contracting support, advice and
quality control on all the contracted
products.
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29. IT Solutions
BlueOne. Online Reservation System Hotels
BlueOne is our online reservation system platform B2B, an easy and simple to use tool that
allows the agents book all of our services online.
Through BlueOne we offer hotel contracting, accommodation and competitive rates in all of
the hotels of the Dominican Republic, as well as a portfolio of 45,000 hotels in 147 countries of
around the world, from leisure resorts to weekend getaways and from low budget hotels to 5
star luxury properties. Our wide range of contracting assures competitive rates, a short
release and maximum availability.
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30. IT Solutions
BlueOne. Online Reservation System Services
BlueOne is in addition an excellent platform to pre-sell
transfers and excursions that are offered in destination,
saving money to our clients and reducing the margin of
error.
Our advanced xml interface and our professional support
staff, assure that the integration process of BlueOne is as
quick and simple as possible, providing the best solution
that meets the needs of our customers.
In those cases where our clients prefer to have direct hotel
contracting, we offer them contracting support, advice
and quality control on all products purchased.
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31. IT Solutions
BlueExtras. Our solution to Additional Services & Concessions
Simple
Access BlueExtras from your hotel lobby.
Combined (Mix)
Use BlueExtras in your lobby under exclusive sales
conditions
BlueExtras Concessions
Take advantage of our attractive terms and conditions.
An area in the lobby of the hotel for our representative
to offer additional services directly to clients. Also
available under exclusivity.
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32. IT Solutions
BlueExtras. Our White Label solution for you
THE MOST COMPLETE OFFER IN WHITE LABEL ADMISSIONS, TRANSFERS AND EXCURSIONS.
WHAT EXACTLY IS THE WHITE LABLE SOLUTION OF BlueExtras?
Our White Label solution is a reservation system, that can be easily integrated in your Website,
enabling you to sell in a more effective and competitive way complimentary travel products, such as
excursions, admissions and transfers.
BlueExtras is a simple way to integrate your Website with our products, maintaining at the same time
your corporate image, while offering your clients an improved quality service.
What are the Benefits? Development of White Label through BlueExtras.
Without additional cost on your part.
Minimum time effort for development.
Technical Support without extra charge.
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33. IT Solutions
BlueExtras. What are your needs?
A WIDE RANGE OF COMPLIMENTARY TRAVEL PRODUCTS THAT COVER THE MOST IMPORTANT
DESTINATIONS IN THE COUNTRY.
Personalize your
What do
White Lable and
you need?
addpat it to your
Bussiness
Transfers
Admissions /
Excursions
Or do you want all those Product in one
Reservation? Implement the combination you require in
our White Labe Design.
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34. IT Solutions
BlueExtras. A perfect solution for everyone.
A QUICK AND EFFICIENT PLATFORM INTEGRATED IN YOU WEB PAGE
We offer 3 available options that best adapt to your needs:
Embedded Engine:
A embedded module on
an existing website.
Webpage Template:
A Webpage created for your
to be integrated to your
Website.
Complete Website:
A complete Website
created for you.
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35. IT Solutions
BlueExtras. The extra value!
WHAT MAKES US DIFFERENT FROM OTHERS?
Our White Label adapts perfectly to your
companies image.
Great configuration possibilities:
several languages and currencies.
User friendly and easy 3 step reservation process.
Clear and easy Availability Display
with all types of services in each destination.
Always indicates final selling price.
Integrated in your payment system or
possibility to use ours
EXTRA VALUE FOR YOUR CLIENTS... EXTRA VALUE FOR YOUR BUSINESS
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37. Why choose the Dominican Republic
Catalog of Motivations:
Country of Diversity:
The Dominican Republic is one of the most ecologically diverse nations in the world. 26,5% of the
country’s surface is declared protected area; offering diversity of climates, flora and fauna,
highest peek in the Caribbean, etc. Cultural in heritage, melting pot of cultures, Santo Domingo a
city of firsts, the first city in the Americas, first cathedral, first hospital, first paved road, etc.
Wide Selection of Accommodation Facilities:
The Dominican Republic offers accommodation for every pocket, from quaint Boutique Hotels
and 5* All-Inclusive Luxury properties, to private beach villas and low budget hotels; All-Inclusive to
Bed & Breakfast.
Activities of Special Interest:
From cigars and culinary festivals, to book fairs and live music events, there is always an
happening that can add value to the vacation package of any traveler.
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38. Why choose the Dominican Republic
Family Happiness:
Weddings, honeymoons, romantic getaways, private dinners on the beach under the stars, hotels
with family concierge service, theme and adventure parks, … something for everyone. The ideal
place for family's to create unforgettable memories.
Premium and Deluxe Services:
BluePremium is our exclusive business line dedicated to providing the best exclusive services
(concierge and butler service, private helicopters, limousines, yacht rentals, and so much more)
Entertainment:
If entertainment is what you are looking, most hotels offer highly professional nightly shows, live
music, circus performances, tropical ballets, concerts, etc. Leaving the installations of the hotel,
Blue offers Adventure Excursions (Jeep Safari, Boogies, Zip Line, etc.), Sea, Sun & Fun Cruises (Saona
Island, Palmilla, Juanillo Beach, etc.), historical tours (on the trails of Christopher Columbus or Pirate
Drake), famous movie locations (Apocalypse Now, Jurassic Park, Pirates of the Caribbean, Fast &
Furious, Lost City, The Feast of the Goat, The Truth, etc.)
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39. Why choose the Dominican Republic
Connectivity:
All of the hotels provide some sort of internet connection, whether it is via landline or wireless in the
room or lobby. Blue also provides a tablet that allows the guest to stay connected with internet
access 24hrs a day.
Recreation:
No matter what it is, rest and relaxation, or a round of golf in a championship course designed by
one of the legends of the sport or a game at a modern casino, the Dominican Republic has
something to offer. There are over 26 golf courses around the country, casinos, spas and fitness
centers in most of hotels of the Dominican Republic for clients to indulge in their favorite pastimes.
Additional Dominican Republic information:
For additional details of why to choose the Dominican Republic has a destination, please click the
following link to view the latest Vacation Planner prepared by ASONAHORES (National Association
of Hotels and Restaurants)
http://www.asonahores.com/publicaciones/vp12/DRVP_Ingles_2012.pdf
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