Our customers, the employees of your business or end users you serve, are more dependent on technology than ever to do work and create a competitive advantage for your company in a dynamic market. And they’re more technology savvy then ever thanks to the rapidly evolving consumerisation of technology – needless to say, they don’t “check” their technology expectations at the door (be it a physical or virtual door) when they come to work. No, they expect technology to enable them, to supercharge them to be successful. And as such, technology needs to make access to information and action fast and convenient, wherever, whenever and however the customer wishes. Learn more about the social, mobile and collaborative capabilities of Remedyforce.

1. Technology Revolution
Social,
Mobile,
Collaboration
Sean Smith

2. Consumerization Changed the Game
Modern Technology for Modern
Business
Remedyforce Collaborative
Capabilities
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3. Consumerization
& Our Customer

4. 67%
consumers using web
self-service to find
answers on their own!
(Source: Forrester)
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5. Great Technology Expectations
Accessible
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Affordable
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6. 70%
Businesses that will
use social media as
part of their customer
service by mid - 2014
(Source: Aberdeen Group)
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7. Technology Dependent World
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8. Fast, Convenient, On-Demand Access
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9. Modern
Technology for
Modern Business

10. Key to Customer Success
Mobile
Social
SelfService
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11. Intuitive Self-Service
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12. Visual, Informative & Easy
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13. Productive Access On-The-Go
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14. Social Support!
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15. Learn more at www.bmc.com
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