And free up IT to work on the "big stuff"

1. Three ways to solve
the IT perception
problem
And free up IT to work
on the “big stuff”

2. Imagine what
your business could
do if you could
recover hours and hours
of lost productivity
for every employee?

3. We’re talking about the
hidden costs of IT
friction…

4. It’s the time lost
raising or chasing
IT requests…

5. It’s finding and
connecting to
printers, WiFi and
other facilities in
the office...

6. It’s having to wait
around to get your
PC fixed, take on a
new hire or
commission a new
business service...

7. IT friction means wasted time for the
business and inefficiency for IT.

8. So what can we do about it?

9. REMOVE I.T. FRICTION

10. REMOVE I.T. FRICTION
Make self-service easy.

11. Why is resistance to self-service IT
so high and adoption so low?

13. Because most
business users still
find portals hard
to find and use.

14. But why?

15. EXPECTATIONS.

16. Employee
expectations
are high as
they see and
use cutting
edge apps
every day.

17. The more
effective and
accessible your
self-service is,
the more likely
users are to use
and embrace it.

18. End users demand an
easy-to-use and
familiar app experience.
We built MyIT
with this in mind.

19. REMOVE I.T. FRICTION
Make self-service easy.

20. REMOVE I.T. FRICTION
Make self-service easy.
Let them choose where and when.

21. The modern workplace is frenetic, fast
paced and increasingly not restricted to
a single physical location.

22. The major technology retailers
understand the demands of modern
working life very well.

23. Many now offer
in-person support
right in the store.

24. Your employees will
respond very well to
being able to make an
appointment at an
agreed time and
location.

25. For IT, it means
better
predictability,
greater efficiency
and a closer more
personal relationship
with their customer.

26. Which is why we
put appointment
driven support into
our IT self service.

27. REMOVE I.T. FRICTION
Make self-service easy.
Let them choose where and when.

28. REMOVE I.T. FRICTION
Make self-service easy.
Let them choose where and when.
Stay one step ahead.

29. When you know exactly who
you’re supporting, you can
tailor the content they see and
the services they access.

30. What if you also knew
precisely where that end
user was?

31. What if you knew that
Alice from the sales
team just stepped into
your London office?

32. What if you knew that
Alice from the sales
team just stepped into
your London office?

33. With this information, you can
present the most relevant
knowledge and services to her.

34. Location based service and support
is going to be one of the most
important factors to genuinely
transform end user experiences.

35. You can offer her
support that’s
specific to the
facility she
currently finds
herself in.
Meeting
rooms
Local IT
help
Office
booking

36. You can provide
connectivity
information, the
location of key
devices and how
to connect
them.
Phones
Wifi
Printers
Meeting
rooms
Local IT
help
Office
booking

37. You can even provide floor
plans so she can orient
herself in unfamiliar
surroundings.

38. Location-based service
support is a reality
here and now.

39. See how we’re
using location
information in MyIT
to deliver new
capabilities.

40. Try MyIT and see
how you can
transform the IT
experience.
Try MyIT