Some conclusions about operational & transformational excellence presented at the IOM SUMMIT 2014 (http://www.iom-summit.de)

1. 24. / 25. September 2014
KOMED, Köln
Review of
conference results
Hashtag: #ioms14

2. Results on the state of projects
from a pre-conference research with attendees
Content-based Intranet
Enterprise Portal
Social Intranet
Social Collaboration & Intranet
Standalone Social Platform
Integrated Digital Workplace

3. From the Collaboration Silo to
the Integrated Digital Workplace
• Swisscom: Integrated digital workplace approach
• Put the focus on use cases to support the adoption
• Challenge is not the email, but the information overload
• Put the user experience in the center: Rich Profiles, Usability & Agile Dev
• Approach to the initiative needs to be product-minded not project-minded
• Vössing: Social layer for ECM & Business Collaboration
• User does not want a fancy digital workplace but a support to get work done
• Priority for mobile to get management in the loop
• Process tools integrated in social infrastructure

4. Operational Excellence
• DS Produkte: Dezentralized information contributing & process support
• Careum: Governance supports productivity
• BKK: Organisational dev. in charge for project & use of platform for re:org
• KWS Saat: Integrated user experience – project-based coll. & intranet
• Moneypenny: Start small and grow faster – more positive than negative
• Engel & Völkers: Adoption must be supported by training
• Hellmann Logistik: User-centric rather than just user-orientated
• RIMC: Getting managers to collaborate is even more difficult.

5. Transformational Excellence
• DB Schenker: Sounding Board for fast feedback & advocacy
• Lapp: CEO as sponsor ensures the effectiveness of the project
• Mitsubishi Electric: IT & Communication working together
• OTIS: Mobile work support as the key driver
• Continental: Advocay programm to support the change management
• BASF: Adoption support by storytelling with internal best practice
award

6. Summary
Operational Excellence
• Put the „why“ on each project level (business, department, user) first
• Social implementations need to be integrative but agile.
• Understand & position the initiative as a „product“!
Transformational Excellence
• Digital mindset at the heart of the project management
• Search for the unique support proposition (business, group, user)
• Change needs the support of storytelling & advocacy programms

8. #e20s London - Ticket-Giveaway
❏ Put your business card into bowl
❏ We draw a ticket at the end of the meetup
http://e20summit.co.uk
http://e20summit.com/london