Nick Finck, The Director of User Experience for Blink Interactive, will talk about his process for field user research through user interviews, contextual inquires, and moderated guerilla usability testing. The presentation will cover examples from his work on Fandango, First Tech Credit Union, University of Washington, and Oprah.com along the way.

1. Evidence-driven design
Evidence-driven design
User Research in the Wild
Nick Finck
November 19th, 2010
User Research Friday 2010

2. Cafe Testing
Photo by David Haywood Smith

4. Survey Reports

5. Focus Groups
Photo by Matt Ruecker

6. Card Sorts
Photo by Leandro Agrò

7. Collaborative Thinking
Photo by Arne van Oosterom

8. Nice venues

9. Food spread
Photo by Paula Thomas

11. Test Plan

12. Testing hardware

13. Interview Questions

14. Test system

15. Dual test systems

16. User Interviews
Photo by ekhereford

17. Field testing software

19. Stakeholder Interviews
Photo by Keith Morris

21. Personas

22. Contextual Inquires
Photo by Benjamin Voss

23. Summary Report

25. Kickoff Meetings
Photo by Kristin Farwell

26. Paper Prototype Testing
Photo by Christine Sætre / NTNU

28. Usability testing lab

29. Testing environment & observation room

30. Testing environment

31. Scorecard

32. Findings Report

35. Tech

36. Text Input Study

38. Testing hardware

39. iPad

40. iPad/iPhone to VGA adapter

42. Thank You!
Nick Finck
@nickf
nick@blinkinteractive.com
blinkinteractive.com
nickfinck.com